Law Firm Virtual Receptionist, Chat & Phone Services

Featured Law Firm Virtual Receptionist, Chat & Phone Services

Law Firm Virtual Receptionist, Chat & Phone Services (Alphabetical List)

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Law Firm Virtual Receptionist, Chat & Phone Services Feature Descriptions

Live Receptionist. Although they are called "virtual" receptionists, the person answering the phone is, in fact, a real person.

Customizable Greeting/Script. You should be able to customize your greeting, at a minimum, and you may be able to include a script for different practice areas, phone lines, etc.

Warm Transfers. A warm (or "live") transfer means your receptionist can call you to see if you are available to take the call before transferring it to you.

Takes Messages. You can have your receptionist take a message instead of sending callers to voicemail.

Voicemail. Your receptionist service can host your voicemail box.

Call Overflow. If your staff are sometimes overwhelmed by calls, your receptionist could handle just the overflow, meaning they can answer after a set number of rings or outside your office hours, instead of having your calls go to voicemail.

Client Intake. A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls. Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Appointment Scheduling. You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Free Local or Toll-Free Phone Number. You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Real-Time Notifications. Notifications may come in through an app, text message, email, or a website.

How to Choose a Virtual Receptionist

Phone answering services are popular with solo and small firms who want a live receptionist instead of relying on voicemail or answering their own phone, but don’t want to incur the expense of a full-time, on-site receptionist. Also called virtual receptionists, answering services can also handle call overflow or when the line is busy or calls when the office is closed.

There are a number of receptionist services marketing to lawyers. To narrow down the choices, consider the following:

  1. What are your firm’s particular needs? Consider how often you are away from the office and whether your clients need to reach you around the clock.
  2. Sign up for a trial account or demonstration with a few services so you can see if they meet your firm’s needs.

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