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About Nexa Receptionists

Nexa Receptionists

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Lawyerist Rating for Nexa

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Rating Breakdown

Our Rating: 4/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4/5

Overview
Featured Rating

What is Nexa Receptionists?

Nexa offers virtual receptionist and clerk-type outsourced employees. Nexa staffers handle calendaring, sales calls, intake, call center work, live chat, text messaging, and more. Unlike some other virtual assistant and outsourcing companies, Nexa works in more than just the legal field.

Starting Cost: Custom

Pros
  • Live Chat
  • Integrations
  • Multi-lingual
  • 24/7/365
Cons
  • Not Just for Legal
  • No Advertised Pricing
Overview
Featured Ratings

Nexa Receptionists Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Overview
Featured Rating
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Nexa Receptionists Video

Compare with Other Virtual Receptionists & Outsourced Staffing Products Download the Field Guide

Product Details

Services Offered
  • Virtual Receptionist
Software Integrations
  • Zapier
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Free Trial

Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

Frequently Asked Questions

What is the price of Nexa Receptionists?

Nexa does not publish pricing. They have a page that lists plan tiers, but you must contact Nexa for actual pricing

What services does Nexa Receptionists provide?

Receptionists can handle calendaring, inbound and outbound sales calls, general receptionist and intake duties, live chat monitoring, and live text messaging.

Will I need to port my number?

No. Number porting is not required.

Will Nexa Receptionists work with my CRM?

Nexa integrates with Hubspot. Additionally, it integrates with LPMS systems, including Casefox, Clio, Filevine, Practice Panther, Rocket Matter, and Smokeball.

Does Nexa Receptionists offer bi-lingual services?

Yes, they offer Spanish bilingual services.

Does Nexa Receptionists have an app?

No, there is no app.

Is Nexa Receptionists focused on the legal field?

No, Nexa serves several professional fields.

What are Nexa Receptionists's hours?

Nexa can offer 24/7 coverage.

Does Nexa Receptionists offer virtual assistant services?

No, Nexa focuses on receptionist-type services.

Is Nexa Receptionists good for solos?

Yes, if you need primarily phone, chat, and texting coverage, Nexa may be a good fit.

Additional Details about Nexa Receptionists

AI Tools to Help Handle Client Contacts

AI-Augmented Call Management

Nexa’s “Voice + AI” combines human expertise with AI to handle routine queries, appointment scheduling, and lead qualification efficiently while ensuring personalized customer interactions. This hybrid approach reduces response times and improves client satisfaction.

Real-Time Data Integration

The system integrates seamlessly with customer relationship management (CRM) platforms and calendars, ensuring that all customer interactions are captured and synced automatically for streamlined follow-ups and task management.

Omni-Channel Support

AI tools enable Nexa to manage communications across multiple channels (calls, emails, and messages), providing businesses with a consistent and reliable communication system 24/.

Security

The company offers a secure messaging smartphone app that is HIPAA-compliant. Data stored on the phone is encrypted.

Local to Arizona

Instead of outsourcing calls to virtual receptionists located across the country, Nexa handles 99% of calls at their headquarters in Phoenix, Arizona. The remaining 1% of calls are processed by its virtual receptionists elsewhere in Arizona to ensure quality control of the services Nexa provides.

Who Nexa Receptionists is for

Because it supports Zapier, Nexa can connect to customer relationship management (CRM) software and hundreds of other programs not directly supported via integrations. Nexa Receptionists is an especially good fit for attorneys looking to streamline and connect their technology services.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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Nexa Receptionists Community Reviews

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  • Christina P. says:
    April 21, 2022 at 10:23 am
    Unfortunately, I had a bad experience with Nexa. While the onboarding and sales team are great, I had several complaints from colleagues about the actual receptionists answering the phone. The receptionists would say my name wrong, would sometimes have background noise when answering, and sometimes sounded confused when transferring the call.

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