Ruby (formerly Ruby Receptionists) led the way in introducing virtual receptionists to small law firms. Our review finds they offer friendly, professional, receptionists with customized call scripts, appointment scheduling, and more. Their 24/7 live-chat feature allows firms to create an additional intake-channel on their website.
Starting Cost: $349/month for 100 receptionist minutes (calls are rounded up to the nearest .5 minutes)
For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.
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Text from your business number. With the Ruby app you can send and receive text messages from your business phone number.
Appointment confirmation and outgoing calls. Ruby can call your potential clients to confirm upcoming appointments (i.e., remind them to show up) or make other outgoing calls. For example, if you need to reschedule a bunch of appointments, you can have Ruby make those calls for you.
Custom intake forms and FAQs. You can have your receptionists collect information from callers. And if your callers often have the same questions, you can give Ruby your answers so they can help your callers.
Known callers. You can sync up your contacts from your iPhone or Android phone, and Ruby can greet known callers personally.
24/7 live reception hours. Now that Ruby has extended their live reception hours, attorneys who focus on quick responses to potential clients (any time of day) have another solid option to review. Keep in mind, however, that while this service may expand the pool of potential clients you have access to, you will likely want to take advantage of the custom intake forms and call scripts to help filter down to the most promising options.