Customer Engagement Assisted by AI
Smith.ai builds on a foundation of AI technology and combines it with human agents. The company has an “early access” product called AI Voice Assistant that combines conversational AI tech (think ChatGPT) with live human agents for the best of both worlds.
Smith.ai trained its AI Voice Assistant on over 10 million phone calls, AI language models, and advanced conversational technology. Smith.ai says that AI Voice Assistant can handle some phone calls entirely on its own. In other cases, AI collects essential details and then hands the interaction off to a live human receptionist. Furthermore, callers who start off with AI Voice Assistant have the “escape hatch” of jumping to a human receptionist at any point in their interaction.
Qualified New Leads
Smith.ai can help qualify potential clients based on your criteria, then handle the call accordingly (by transferring the call to you, scheduling a call back, booking a consultation on your calendar, or making a referral). Smith.ai can even take payment if you charge for new client consults. Additionally, Smith.ai can perform a conflict check and review on the potential clients prior to them getting to your system.
Free Spam Blocking
Smith.ai blocks spam, sales, and wrong-number calls for free so you won’t be charged. In addition, they’ll also block any specific numbers you want blocked.
Rotating Receptionists
There are no set receptionists for your practice. Instead, a rotating group of receptionists will handle your calls. This will be done based on the criteria and preferences you set with Smith.ai prior to enrolling. Having no set receptionists means that if you happen to receive more calls than usual, either through a new marketing campaign or by just being busy, there will be plenty of capacity to handle your increased call volume. And don’t worry about training new receptionists to your practice, they’ll be using proprietary AI software to handle calls naturally, following the prompts and interface (not scripts) on their computer screens.
Smith.ai live Reception Hours
Live reception is now available 24/7/365 across all platforms, including virtual receptionist, live chat, and SMS texting.
Smith.ai Live Chat Review
Smith.ai’s various chat features allows your firm to answer SMS Text messages and website chat portal messages all with a live receptionist. Smith.ai has also implemented SMS Text and email follow up, as well as a Chat-to-Call function, which allows a potential client to request a callback from a live agent directly from their ongoing chat.
Streamlined intake
1 Month and Done, a total failure
Best Investment for a Solo Attorney
More and more calls not picked up or go to voicemail
Very helpful service
For example, there were several times that a call came in well outside working hours, such as 3am, and Smith.ai was there to answer and schedule a consultation. I’ve absolutely signed up more clients due to Smith.ai, which already paid for itself during the first couple days of the month.
Highly Recommend Smith.AI
Last week, we had an attorney “secret shop” our phone intake system and he was so impressed, he is now considering changing to Smith.AI in the near future. He had no idea it was an answering service! Yay!
We used LexHelper for years and were not impressed with the customer service at all (it was a good price compared to other services, but that’s the only positive). We also tried Ruby Receptionists. They were much better, but super expensive. The only pro for Ruby was the app (but that alone is not worth the price of their services).
I set up the free chat bot with Smith.AI in less than 2 hours (and 1/2 that time was figuring out what to write and what to name the bot). Everything Smith.AI does is efficient, cost-effective, and professional. I feel like we’re on the same team when we work with Smith.AI (i.e., they’re one of our in-house team members and vice versa).
We get highly detailed and thorough messages (via email) after each call. I’m never left to wonder what the call was about or what steps I need to take next. I haven’t had a single complaint about Smith.AI (nor have I heard one from a caller) in 8 months and we’ve had hundreds of calls so far. Using Smith.AI frees up at least 10 hours a week of staff and attorney time. They’re very responsive to our requests — they always get back to us within a day if we have a request and usually it’s within the hour.
I highly recommend Smith.AI for answering your phones, client intake, and chat bots for your website. People — why are YOU still answering your own phones?!? Sign up for Smith.AI TODAY!!!
Terrific Service
In addition to answering calls, Smith sends end of day reports so that we can easily make sure we handled the business of the day or the week and nothing falls thru the cracks. Integration with our CRM saves time as well. And we’re still adding additional features from Smith to make our firm more efficient.
Highest recommendation
Amazing Service
Even when there are errors, they are quick to fix and quick with their responses.
The only thing missing is a customer support line or an account rep that personally handles all the changes.
Smith AI is a firm saver
Transformative!
Friendly & efficient, Smith.ai helps power my law practice
Smith.ai operators are friendly and efficient. On more than one occasion, a client will tell me that I have the nicest people answering my phones. First impressions are everything, and Smith.ai delivers. The operators go the extra mile – they call back missed/dropped calls from clients which makes a difference. They prequalify leads, do intake, take payments and book appointments.
Smith.ai is constantly innovating. On the technology side, Smith.ai provides the call information when I need it and how I need it. Emails after each call and a daily summary make sure that nothing escapes my attention. They helped me integrate my RingCentral VoIP service so it works with their call-forwarding. They have the super efficient text commands so I can set my status in a few clicks. The icing on the cake is their integration with CLIO. I’m a long time CLIO user and Smith.ai can enter the data right into CLIO for keeping the client information and records up to date (Don’t forget take lawpay payments, book appointments, etc.)
On the cost side, Smith.ai charges a flat rate for a package of calls and then per call thereafter. They don’t charge answering your spam calls. Because they don’t charge per minute which might result in a surprise bill, I feel comfortable that Smith.ai delivers the right balance for my practice.
Lastly, they are responsive. To comments, questions, complaints and praise, Smith.ai responds to all, quickly and expressing a clear desire to “make it right.” Smth.ai isn’t just a service, they are a partner.
Terrible Customer Service
Amazing service!
As a service provider that hates the billable hour, I love that Smith has created a flexible service that focuses on providing value to its customers and not simply charging by the minute.
The team is open to suggestions, communicates well, and offers recommendations to improve my business.
And – did I mention how well they use the other tools in my business! Fab service and I recommend them to everyone.
Smith is an invaluable part of my team and I’m happy to be a long-time customer!
Great back up
Absolutely Wonderful
Smith.ai is super responsive. I have changed call instructions often and Smith.ai responds the same day. When my instructions haven’t been super clear, they have affirmatively reached out to me for clarification rather than just guessing.
Smith.ai makes my life as a law firm owner easier!
LIFE SAVER!!
I firmly believe that if somebody picks up a phone to call you they want a human being to answer. Not a phone tree and not your voicemail saying you only return calls between 4 and 6 pm or whatever. Your clients deserve a human being to pick up the phone. Now my clients get that. I have a basic call handling procedure that the VRs handle brilliantly.
I really love the slack integration, they can ping me and see if my staff or I are available for the call and if we aren’t they schedule a call time with our Acuity account. The whole thing just works brilliantly and I don’t ever want to go back to answering my own phones ever again!
Smith.ai is great
Great Service!
The flat-rate pricing is great–I’m not worried about getting a surprise bill from them. I know what to expect each month.
Maddy & the team have been great at getting things set up. Beyond that, they’ve spent hours helped me work on my call structure so that it works better for me, my staff, and my clients. What other service will offer that support?
Yes, there are times that call volume is up and they don’t get right to the call. This is frustrating, but it’s a reality of all business–we get swamped sometimes.
Bad Quality
Also not a good fit for teams. If I set my status to away when I’m in court, they will not transfer any calls to my paralegal. Very paradoxical.
The ability to text them to set your status is a nice feature. I hope they expand on the text messages to allow you to text a human and ask them to do things. Right now it is texting a bot and you have to text it with the exact command or it won’t work.
Smith.ai is a good idea, but they don’t have any customer support to speak of. You always have to wait for a call back the next day. Not responsive and not acceptable.