If you are looking for a virtual receptionist service for your small to medium-sized law firm, then Smith.ai is likely worth a review. They combine virtual receptionists, live chat, and basic phone services for small law firms with per-call (instead of per-minute) pricing. This is all backed by Artificial Intelligence (AI) and is available 24/7/365.
Starting Cost: $240/month for 30 calls
For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.
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Smith.ai can help qualify potential clients based on your criteria, then handle the call accordingly (by transferring the call to you, scheduling a call back, booking a consultation on your calendar, or making a referral). Smith.ai can even take payment if you charge for new client consults. Additionally, Smith.ai can perform a conflict check and review on the potential clients prior to them getting to your system.
Smith.ai blocks spam, sales, and wrong-number calls for free so you won’t be charged. In addition, they’ll also block any specific numbers you want blocked.
There are no set receptionists for your practice. Instead, a rotating group of receptionists will handle your calls. This will be done based on the criteria and preferences you set with Smith.ai prior to enrolling. Having no set receptionists means that if you happen to receive more calls than usual, either through a new marketing campaign or by just being busy, there will be plenty of capacity to handle your higher call volume. And don’t worry about training new receptionists to your practice, they’ll be using proprietary AI software to handle calls naturally, following the prompts and interface (not scripts) on their computer screens.
Live reception is now available 24/7/365 across all platforms, including virtual receptionist, live chat, SMS texting, and Facebook Messenger.
Smith.ai’s various chat features allows your firm to answer SMS Text messages, Facebook Messenger messages, and website chat portal messages all with a live receptionist. Smith.ai has also implemented SMS Text and email follow up, as well as a Chat-to-Call function, which allows a potential client to request a callback from a live agent directly from their ongoing chat.