Qualified new leads
Smith.ai can help qualify potential clients based on your criteria, then handle the call accordingly (by transferring the call to you, scheduling a call back, booking a consultation on your calendar, or making a referral). Smith.ai can even take payment if you charge for new client consults. Additionally, Smith.ai can perform a conflict check and review on the potential clients prior to them getting to your system.
Free spam blocking
Smith.ai blocks spam, sales, and wrong-number calls for free so you won’t be charged. In addition, they’ll also block any specific numbers you want blocked.
There are no set receptionists for your practice. Instead, a rotating group of receptionists will handle your calls. This will be done based on the criteria and preferences you set with Smith.ai prior to enrolling. Having no set receptionists means that if you happen to receive more calls than usual, either through a new marketing campaign or by just being busy, there will be plenty of capacity to handle your higher call volume. And don’t worry about training new receptionists to your practice, they’ll be using proprietary AI software to handle calls naturally, following the prompts and interface (not scripts) on their computer screens.
Smith.ai live reception hours
Live reception is now available 24/7/365 across all platforms, including virtual receptionist, live chat, SMS texting, and Facebook Messenger.
Smith.ai live chat review
Smith.ai’s various chat features allows your firm to answer SMS Text messages, Facebook Messenger messages, and website chat portal messages all with a live receptionist. Smith.ai has also implemented SMS Text and email follow up, as well as a Chat-to-Call function, which allows a potential client to request a callback from a live agent directly from their ongoing chat.
Who Smith.ai is For
Smith.ai serves businesses needing help with phone calls, live chats, and general prospective-client outreach. The product started as strictly a virtual receptionist service but has expanded offerings as law firms look to outsource more communication work. The company provides competitive tools in all three spaces, integrates with many web-based products, including top law practice management systems, and scales from a solo firm to a larger organization. If incoming leads and contacts are overwhelming in-house resources, Smith.ai is worth considering, even for solo practices.