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About

LawDroid

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Lawyerist Rating for LawDroid

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Rating Breakdown

Our Rating: 4.3/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.3/5

Overview
Featured Rating

What is LawDroid?

LawDroid builds and manages custom chatbots for law firms, especially those with high-volume, website-based intake needs. It’s a good fit if your marketing strategy is centered around your website, because a chatbot can help guide potential clients through your intake process and answer questions they may have.

Starting Cost: $250/month

Pros
  • High Volume
  • Chatbot
  • Great Reports
Cons
  • Complex setup
  • Not Receptionists
  • Expensive
Overview
Featured Ratings

LawDroid Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Overview
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Product Details

Services Offered
  • Chat
Software Integrations
  • Clio Manage
Additional Languages

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Free Trial

Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

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Additional Details about LawDroid

Definitely not DIY. LawDroid will work with you to build a chatbot around your firm’s objectives and website visitors’ behavior, and monitor and improve your firm’s chatbot based on past engagements.

Natural language processing for flexible conversations. Your firm’s chatbot won’t be stuck in a prescribed question-and-answer format. If a visitor takes the conversation sideways—for example by asking about the cost of representation in the middle of intake—LawDroid will attempt to understand and answer the question, then pick up intake where it left off.

If LawDroid can’t answer the question, it can pass the question to someone at your firm who can answer it instead (and possibly teach the chatbot what the answer should have been for next time).

Sophisticated reporting. LawDroid can deliver reports on outcomes, and also on metrics that may help improve future engagements, like the most popular parts of the conversation.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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