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About LawyerLine

LawyerLine

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Lawyerist Rating for LawyerLine

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Rating Breakdown

Our Rating: 4.3/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.3/5

Product Details

Services Offered
  • Virtual Receptionist
  • Chat
  • Phone
Software Integrations
  • Clio Manage
  • Clio Grow
  • PracticePanther
  • Lawmatics
  • Rocket Matter
  • Law Ruler
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Free Trial

Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

Compare LawyerLine Similar Products

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Frequently Asked Questions

What is the price of LawyerLine?

As of this review, LawyerLine offers three pricing tiers: Bronze, Silver, and Gold. There’s no monthly fee. They charge by the minute at $2, $2.50, and $3, respectively. The Bronze tier covers basic reception services. Silver adds lead prequalification, client intake, and calendaring. Gold further adds bilingual receptionists, CRM integration, and outbound lead follow-up.

What services does LawyerLine provide?

LawyerLine offers basic receptionist coverage, lead qualification, client intake, scheduling, and outbound calling for lead follow-up, depending on the pricing tier.

Will I need to port my number?

No. As of this review, LawyeriLine clients have the option of forwarding an existing number, porting the firm’s number into the vendor’s system, or having the vendor assign a new number with a local area code.

Will LawyerLine work with my CRM?

All integration between LawyerLine and CRM products is manual, done by humans logging in and entering data, not via an API or other automated tools. Enhanced customization for data entry and openness to any CRM product highlight the advantages of this approach. Just provide the receptionist a login to whatever system the firm uses.

Does LawyerLine offer bi-lingual services?

Yes, if the firm subscribes to the Gold tier.

Does LawyerLine have an app?

No. The website provides a read-only dashboard of statistics. There is no phone app.

Is LawyerLine focused on the legal field?

Yes, exclusively. Furthermore, all intake professionals have experience in the legal industry, whether as paralegals, in-house client screeners, or other roles.

What are LawyerLine's hours?

Receptionists are available 24/7.

Does LawyerLine offer virtual assistant services?

No. Apart from telephone-based services, LawyerLine offers a live web chat widget as an add-on to the receptionist plans.

Is LawyerLine good for solos?

The vendor’s ideal client is between a solo and mid-sized firm. The easy-to-understand pricing, legal industry focus, and extensive intake customization would help alleviate solos of client contact busywork.

Additional Details about LawyerLine

Easy-to-Understand Pricing 

At the time of this review, LawyerLine provides a transparent pricing model. It offers three service tiers, named Bronze, Silver, and Gold. The Bronze tier covers essential receptionist services. Silver adds lead pre-qualification, client intake, and scheduling services. Gold includes the features above and adds bilingual speakers, CRM integration, and outbound lead calling. 

While many answering services offer these features, LawyerLine adds a twist. It’s pay-as-you-go. Simply decide which tier the firm needs and then calls the receptionists answer are billed at $2, $2.50, or $3 per minute for Bronze, Silver, and Gold, respectively. There are no hidden fees like a call transfer fee. Take the per-minute charge and multiply it by the minutes of live talk time. 

For firms wondering about potential total monthly cost, LawyerLine’s internal data indicates that the average Bronze-level call lasts two minutes, and the average client intake call lasts fifteen to twenty minutes. 

Service bills month-to-month. There is no extended commitment, contract, or termination fee. LawyerLine wants satisfied, long-term clients who continue as clients because they appreciate the value provided for the price they pay. 

Customization and Flexibility 

LawyerLine delivers extensive flexibility and customization for clients. It’s a very “white glove” experience. When onboarding a new firm, the vendor offers templates of practice area-specific intake questions developed from the receptionists’ years of experience. Firms can use those questions “as is,” modify the questions however they like, or provide a custom script. 

Customization reflects how the product handles CRM integration as well. Instead of being limited to specific questions that a CRM’s API integration or automation could take, receptionists log in directly to the law firm’s CRM or LPMS. This approach seamlessly transitions from in-house screening and intake to the outsourced vendor. It also avoids limiting the law firm to a subset of available CRM and LPMS software products. 

For firms looking to combine receptionist services with a live website chat function, LawyerLine offers web chat staffing as an add-on. The same folks who answer phones staff the web chat. One group of people knows how to handle the firm’s calls and what sort of cases the firm wants, irrespective of the contact platform. The web chat widget costs $999/year and $10 per lead it generates, which the vendor defines as collecting name, contact information, and case summary facts. 

Quality of Service 

In addition to its uniquely transparent pricing model and flexibility, LawyerLine focuses exclusively on the legal market. The receptionists staffing the phones are experienced legal industry professionals. All previously worked as paralegals, in-house law firm client screeners, or in other industry roles. They’ve answered millions of calls and done hundreds of thousands of client intakes. 

Having worked in the industry, these receptionists empathize with callers while efficiently screening them. Each receptionist’s goal is to “stop the shop,” capturing high-value prospects and keeping them from marching further down the list of Google search results of attorneys. 

LawyerLine consistently ranks near the top of “secret shopper” testing for answering services. It typically receives a 9 or 10 out of 10, when most of the industry scores closer to 6. The company’s low attrition rate, under 1%, further reflects overall customer satisfaction. 

Who LawyerLine is For 

The company works with firms from solos up to Am Law 200. It can “spin up” as necessary, especially for advertising campaigns like a mass tort client recruitment effort. 

Its ideal client is solo to mid-sized. Such a firm may want to help reduce a busy receptionist’s burden, just want assistance routing calls based on case type, day, or even time of day, or the firm may want comprehensive outreach, lead qualification, and client intake handled by the LawyerLine personnel. 

Who LawyerLine is for

The company works with firms from solos up to Am Law 200. It can “spin up” as necessary, especially for advertising campaigns like a mass tort client recruitment effort. 

Its ideal client is solo to mid-sized. Such a firm may want to help reduce a busy receptionist’s burden, just want assistance routing calls based on case type, day, or even time of day, or the firm may want comprehensive outreach, lead qualification, and client intake handled by the LawyerLine personnel. 

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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