Get Staffed Up Review: Virtual Assistant for Lawyers
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For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.
Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.
You can give your receptionist access to your calendar or scheduler so they can book appointments for you.
A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.
Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.
You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.
We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.
With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.
A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.
With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.
Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.
"This call may be recorded for quality control purposes." Only if you want to, of course.
Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.
Send and receive text messages using your business phone system.
Get Staffed Up has three specific pricing options. All of their virtual staff are engaged full-time. Lawyers can hire an English-only speaking virtual administrative assistant at $1,850/month, or they can opt for a bilingual assistant at $1,950/month. Additionally, attorneys can engage a marketing assistant at $2,050/month.
Get Staffed Up provides virtual administrative assistants and virtual marketing assistants for the legal field. These assistants can work as legal secretaries, executive assistants, intake coordinators, and even receptionists.
No. Get Staffed Up is not an answering service. Although a firm could engage a receptionist, there is no need to connect a phone service to Get Staffed Up.
Yes. Depending on what a firm tasks their assistant with, some will be able to work directly in the firm’s CRM.
Yes. Get Staffed Up offers English and Spanish speaking virtual legal assistants.
No. They do not have an app.
Yes. Get Staffed Up is focused on virtual assistants for the legal field.
As this is more of a specific hire, the virtual assistant’s hours will depend on the law firm’s needs.
Yes. Get Staffed Up is a virtual assistant staffing service for the legal field.
Yes. It can be. However, solos should be deliberate in determining what it is they need an assistant to do, and should hire accordingly.
All of Get Staffed Up’s virtual legal assistants are engaged full-time. This means a single individual works for the firm in the same way as if the firm hired them directly. For some, this can be intimidating, since a lawyer may not initially have 40 hours of work for the assistant. But it’s in line with Get Staffed Up’s mission of delegating to freedom. Lawyers will likely be surprised at how much they can delegate when given the opportunity.
Law firms can choose between virtual assistants who speak English only, or opt for a bilingual assistant at a slightly higher price. Depending on what role the firm asks the virtual legal assistant to play, either option may be a fit.
Get Staffed Up is great for growing firms that need to increase team members without breaking the bank. Offices that already have a marketing or intake plan and just need someone to implement it will find the most success.
On the other hand, law offices who are looking for full-time 24/7/365 intake management may want to look elsewhere.
Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.
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