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About Abby Connect

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Abby Connect

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Lawyerist Rating for Abby

i

Rating Breakdown

Our Rating: 4.2/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.2/5

Product Details

Services Offered
  • Virtual Receptionist
Software Integrations
  • Clio Manage
  • Clio Grow
  • Lawmatics
  • HubSpot
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Free Trial

Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

Compare Abby Connect Similar Products

Select another product to compare:

Abby Connect

4.2/5

abby connect logo
Pros
  • Integrations
  • Multi-lingual
  • 24/7/365
Cons
  • Not for High Volume
  • No Call Routing
  • Weak Call Analytics

Back Office Betties

4.5/5

Lawyerist Back Office Betties Logo
Pros
  • Unlimited Tier
  • Administrative Services
  • Warm Transfer
Cons
  • Not Available 24/7
  • Additional Charge for Team Members
  • Not for High Volume

Nexa (formerly Answer1)

4/5

nexa logo
Pros
  • Integrations
  • Multi-lingual
  • 24/7/365
Cons
  • No Chat Tool
  • Not Just for Legal
  • No Voicemail Transcription

Smith.ai

4.4/5

smith.ai review logo
Pros
  • Live Chat
  • Integrations
  • Business Texting
Cons
  • Complex setup
  • No App
  • Not Just for Legal

Ruby

4.5/5

ruby logo
Pros
  • Integrations
  • Business Texting
  • 24/7/365
Cons
  • Not for High Volume
  • Weak Call Analytics
  • Not Just for Legal

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Frequently Asked Questions

What is the price of Abby Connect?

Abby's virtual receptionist services start at $299/month for 100 minutes. While their live chat services start at $129/month for 10 engaged chats.

What services does Abby Connect provide?

Abby Connect provides Virtual Receptionist and Live Chat services.

Will I need to port my number?

No. Abby Connect does not require porting of your number, simply forwarding your existing business number will do.

Will Abby Connect work with my CRM?

Abby Connect integrates with Clio Grow, Clio Manage, and Lawmatics.

Does Abby Connect offer bi-lingual services?

Yes. Abby Connect offers both English and Spanish-language virtual receptionist services.

Does Abby Connect have an app?

Yes. Abby Connect has a mobile app for both iOS and Android.

Is Abby Connect focused on the legal field?

Abby Connect does not solely service the legal field, but it is a large part of their clientele.

What are Abby Connect's hours?

Abby's hours are generally business hours, however, you can get 24/7/365 service for an extra fee.

Does Abby Connect offer virtual assistant services?

No. Abby does not offer any virtual assistant services.

Is Abby Connect good for solos?

Yes. Abby Connect can help solo attorneys as well as small to medium-sized law firms expand the hours their office is "open" for business.

Additional Details about Abby Connect

Who Abby Connect is For

Abby Connect is a virtual receptionist service that’s good for solo and small law firms in the US and Canada who would prefer having a small team of dedicated receptionists over whoever answers the phone at the call center. The flexible options for answering hours are also helpful if you think your needs might change over time.

Dedicated team. Abby Connect assigns a team of 5, US-based receptionists to each account and trains them specifically for your callers.

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