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About Abby Connect

Abby Connect Review: Virtual Assistant for Law Firms

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Lawyerist Rating for Abby


Rating Breakdown

Our Rating: 4.3/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.


Product Details

Services Offered
  • Virtual Receptionist
Software Integrations
  • Clio Manage
  • Clio Grow
  • Lawmatics
  • HubSpot
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.


Free Trial

Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.


A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

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Frequently Asked Questions

What is the price of Abby Connect?

Abby Connect offers receptionist plans, live chat plans, and Bundles of both. The receptionist plans start at $329/month for 100 minutes. Alternatively, live chat plans start at $129/month for 10 engaged chats. And if you bundle them, you can choose any receptionist plan and get live chat for a reduced price.

What services does Abby Connect provide?

Abby Connect offers live virtual receptionist and live chat services. With these, users get appointment scheduling, client intake, voicemail solutions, business text, and call transfers, among other things. Furthermore, Abby AI provides enhancements like call summaries, call transcripts, and “sentiment scores.”

Will I need to port my number?

No. Users route phone calls to Abby Connect simply by forwarding their business lines to a dedicated number created for them.

Will Abby Connect work with my CRM?

As of this review, Abby Connect integrates directly with Clio Grow, Clio Manage, Lawmatics, and Hubspot. However, through their integration with Zapier and their Open API, it is likely that they will integrate with any CRM your firm chooses.

Does Abby Connect offer bi-lingual services?

Yes. They offer both English and Spanish language answering services.

Does Abby Connect have an app?

Yes. Through AbbyGo, users can make phone calls and send texts from their business number.

Is Abby Connect focused on the legal field?

Although Abby Connect does not limit their business to the legal field, they are very experienced in that area. They offer their services to a host of small businesses, but their integrations show a positive familiarity with law firms.

What are Abby Connect's hours?

Abby Connect is open and available to handle calls 24/7/365, but each law firm will be able to establish a custom schedule that works for them. The standard package covers 5am-9pm PST on weekdays, and 6am-6pm PST on weekends. 24/7/365 coverage costs extra.

Does Abby Connect offer virtual assistant services?

No. As of this review, Abby Connect does not offer virtual assistant service like mailbox cleanup, or outbound calls.

Is Abby Connect good for solos?

Yes. Abby Connect is a good product for solo attorneys and small law firm alike. Their call answering and intake services may save a law office from needing to hire multiple team members.

Additional Details about Abby Connect

Abby AI

Abby says they have harnessed AI technology to eliminate routine human errors, making “your human receptionists super-human.” Features include:

  • complete call transcripts with play-by-play navigation;
  • call summaries containing error-free synopses, caller information, and action items; and
  • a “sentiment score” based on analyzing caller tone and words, letting you easily identify negative opinions to proactively repair relationships and reduce lost revenue.

Dedicated Team

Abby Connect assigns a team of 5, US-based receptionists to each account and trains them specifically for callers.

Mobile App

AbbyGo, their mobile app, allows users to make calls and business texts directly from their mobile device. This allows lawyers the privacy of their business number with the flexibility of their mobile device.

Who Abby Connect is for

Abby Connect is a virtual receptionist for small law firms with flexible answering hours and dedicated receptionists for each firm. They are a good fit for solo and small law firms in the US and Canada who would prefer having a small team of dedicated receptionists over whoever answers the phone at the call center. The flexible options for answering hours are also helpful as needs change.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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