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About

Abby Connect

abby connect logo

Lawyerist Rating for Abby

Overview
Featured Rating

What is Abby Connect?

Abby Connect is a virtual receptionist for small law firms with flexible answering hours and dedicated receptionists for each firm. They are a good fit for solo and small law firms in the US and Canada who would prefer having a small team of dedicated receptionists over whoever answers the phone at the call center. The flexible options for answering hours are also helpful if you think your needs might change over time.

Starting Cost: $279/month for 100 minutes

Pros
  • Integrations
  • Multi-lingual
  • 24/7/365
Cons
  • Not for High Volume
  • No Chat Tool
  • No Call Routing
Overview
Featured Ratings

Abby Connect Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Compare with Other Virtual Receptionists & Outsourced Staffing Products Download the Field Guide

Product Details

Website
https://abbyconnect.com
Services Offered
  • Virtual Receptionist
Software Integrations
  • Clio Manage
  • Clio Grow
  • Lawmatics
  • HubSpot
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Free Trial

Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

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Abby Connect

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Pros
  • Integrations
  • Multi-lingual
  • 24/7/365
Cons
  • Not for High Volume
  • No Chat Tool
  • No Call Routing

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Cons
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Nexa (formerly Answer1)

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  • Integrations
  • Multi-lingual
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Cons
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Smith.ai

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Pros
  • Live Chat
  • Integrations
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Cons
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Ruby

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Pros
  • Integrations
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  • 24/7/365
Cons
  • Not for High Volume
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Additional Details about Abby Connect

Dedicated team. Abby Connect assigns a team of 5, US-based receptionists to each account and trains them specifically for your callers.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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