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For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.
Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.
You can give your receptionist access to your calendar or scheduler so they can book appointments for you.
A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.
Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.
You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.
We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.
With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.
A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.
With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.
Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.
"This call may be recorded for quality control purposes." Only if you want to, of course.
Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.
Send and receive text messages using your business phone system.
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Abby's virtual receptionist services start at $299/month for 100 minutes. While their live chat services start at $129/month for 10 engaged chats.
Abby Connect provides Virtual Receptionist and Live Chat services.
No. Abby Connect does not require porting of your number, simply forwarding your existing business number will do.
Abby Connect integrates with Clio Grow, Clio Manage, and Lawmatics.
Yes. Abby Connect offers both English and Spanish-language virtual receptionist services.
Yes. Abby Connect has a mobile app for both iOS and Android.
Abby Connect does not solely service the legal field, but it is a large part of their clientele.
Abby's hours are generally business hours, however, you can get 24/7/365 service for an extra fee.
No. Abby does not offer any virtual assistant services.
Yes. Abby Connect can help solo attorneys as well as small to medium-sized law firms expand the hours their office is "open" for business.
Abby Connect is a virtual receptionist service that’s good for solo and small law firms in the US and Canada who would prefer having a small team of dedicated receptionists over whoever answers the phone at the call center. The flexible options for answering hours are also helpful if you think your needs might change over time.
Dedicated team. Abby Connect assigns a team of 5, US-based receptionists to each account and trains them specifically for your callers.
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