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About PATLive

PATLive

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Lawyerist Rating for PAT

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Rating Breakdown

Our Rating: 4.3/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.3/5

Overview
Featured Rating

What is PATLive?

PATLive is an experienced call center with 30 years of experience and a proprietary scripting software for customized call handling. It’s one choice for a virtual receptionist for your law firm.

Starting Cost: $205/month

Pros
  • Warm Transfer
  • Integrations
  • Multi-lingual
Cons
  • Not for High Volume
  • No Chat Tool
  • No Voicemail Transcription
Overview
Featured Ratings

PATLive Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Overview
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Product Details

Services Offered
  • Virtual Receptionist
Software Integrations
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

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Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

Frequently Asked Questions

What is the price of PATLive?

PATLive offers both live phone answering and live web chats. Phone plans run from $205 to $825/month. Web chat plans run from $100 to $700/month.

What services does PATLive provide?

The phone answering service covers from one to five phone numbers, depending on your plan choice. The Starter plan ($205) includes one line and 75 minutes, charging $1.82 per additional minute. The top-tier Pro plan ($825) includes up to five lines and 600 minutes, with additional minutes costing $1.30/month.
For web chats, plans cover between 10 (Starter; $100/month) and 100 (Pro; $700/month) chats, with overage at between $10 (Starter) and $7 (Pro) per each additional chat.
All plan receptionists and chatters are U.S.-based. Bilingual Spanish coverage is available for an additional $20/month. Services include new client intake, message taking, call screening and transfer, lead collection, sales, scheduling, and event registration.

Will I need to port my number?

No. Upon sign-up, PATLive assigns a local or toll-free number. You can either advertise that number directly or have that number forwarded to an existing number.

Will PATLive work with my CRM?

Yes, it integrates with several top CRM programs. Additionally, PATLive integrates with CARET Legal, Clio Manage, and Practice Panther.

Does PATLive offer bi-lingual services?

Yes, they offer Spanish coverage for an additional $20/month.

Does PATLive have an app?

Yes, they have mobile apps for iOS and Android.

Is PATLive focused on the legal field?

While not exclusive to the legal field, PATLive shows its commitment to the profession by providing integrations between their service and CARET Legal, Clio Manage, and Practice Panther.

What are PATLive's hours?

PATLive's US-based call center is staffed 24/7/365. Spanish-speaking receptionists are available from 7 am to midnight.

Does PATLive offer virtual assistant services?

No, PATLive offers traditional virtual receptionist and chat coverage.

Is PATLive good for solos?

Yes, especially solos with practices areas that benefit most from phone assistance or lead qualification.

Additional Details about PATLive

Extra for Spanish

If you’d like to include Spanish-speaking receptionists to your plan, it will cost an additional $20/month.

Other Services

PATLive is also able to handle lead collection, schedule appointments, and explain routine things to callers such as what your practice areas are. If the need arises, PATLive can also handle event registrations and order processing.

United States-based Virtual Receptionists

PATLive’s US-based call center is staffed 24/7/365 (Spanish-speaking receptionists are available from 7 am to midnight.)

Who PATLive is for

PATLive is a virtual receptionist service offering call screening, transfers, and message taking. They also support specific business functions such as lead collection, sales calls, scheduling, or event registrations. Firms needing phone assistance or lead qualification would benefit most.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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