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LEX Reception Simplifies Video Intake with Teleport

Virtual Receptionists are an integral part of the intake and client communication process for many law firms. This process, however, can have a lot of moving parts. Virtual Reception companies can often set themselves apart through integrations with the rest of a lawyer’s legal tech stack. These integrations attempt to simplify the process. Much like LEX Reception’s video conferencing platform, Teleport.

LEX Reception Video Conferencing

With Teleport, law firms can make virtual meetings a breeze for clients. There’s no app for a potential new client (PNC) to download and no extraneous steps for the PNC to take. Just send them a link, and they can join via any modern web browser. This means that a PNC can connect with a law firm using their phone, a computer, or a tablet.

It’s not just about initial client convenience, though. Lawyers can share their screens, take meetings with multiple parties, and even create custom branding. And integrating all of this into the intake process is easy with LEX Reception.

How to Get It

Ready to learn more? See more features and community comments in our full review of LEX Reception. Don’t forget to claim your Affinity Partner discount. Or, if you’re ready to jump right in, get a custom demo at LEXReception.com.

Lawyerist Speaks: Abby Connect Client Experience

Improving Your Law Firm’s Client Experience with Stephanie Everett

Recently, our very own Stephanie Everett joined the team at Abby Connect for a webinar on how law firms can improve their client’s experience. Let’s check out the highlights from their conversation.  

Why You Should Improve Your Client Experience  

There’s an old saying that the cheapest marketing is to deliver an amazing client experience. It’s true! When you focus on making it easy for your clients to work with you and delivering a memorable client experience, they happily sing your praises and tell all their friends why they should hire you.

Listen to Stephanie’s advice on how focusing on client experience can give you a competitive advantage:

Simple Ways to Improve Your Client Experience 

Here’s the good news: you don’t need to overhaul your firm. Often, small, intentional changes can cause enormous improvements. Stephanie shared one action everyone can take to make clients happy:

Here’s another easy to implement tip to enhance your client service:

Selling Your Clients on Your Team

As lawyers grow their firm, they often face a similar challenge: the client thinks they hired you, and only you. So, how do you get them to accept working with your team? 

Stephanie breaks down the importance of focusing on the “team” aspect in everything you do. It starts with your marketing, your website, and the initial client interview. Listen in for Stephanie’s thoughts on how to ensure clients are excited to work with your team: 

Improving Intake Improves Client Experience

At Lawyerist, we teach firms to be intentional about improving client experiences. The intake process is a great place to start. It is crucial to creating a positive client experience. Many important things happen during this time, including: 

  • educating your clients on their legal claims and the process;
  • introducing them to your team (remember, it’s not all about you);
  • showing them how they can work effectively with your firm and how to use your processes; 
  • setting the client’s expectations; and
  • gathering important information you need from the client.  

Stephanie describes how you can get started by mapping out your systems: 

How a Great Client Experience Leads to Online Reviews

Finally, don’t forget to maximize the value of a great client experience by securing your client’s review. More people are checking out online reviews before making buying decisions. Make sure you have a system in place to collect reviews to capture the feelings of your clients. Future potential clients will trust their words over yours. Hear Stephanie’s thoughts on setting this up:

Taking the time to create an amazing client experience pays off and is worth the investment. Watch the full webinar with Stephanie to learn more about how to improve your client’s experiences. 

Interested in learning more about how Stephanie helps lawyers improve and grow their law firms? Learn about our business coaching program for lawyers, Lawyerist Lab

LEX Reception Integrations Automate Client Intake

LEX Reception is a virtual receptionist service specifically designed for lawyers. They are available 24/7/365, have bilingual services, and can make outbound calls on your behalf. What sets them apart from some other virtual receptionist services, however, is how they fit into your law firm’s legal tech stack.

LEX Reception and Your Tech Stack

LEX Reception has built both web and mobile apps to help you manage your incoming phone calls. Lawyers can update their call scripts, change forwarding numbers, and even make outbound calls using the system. It is a solid foundation for the broader virtual receptionist services LEX provides.

This app, however, wouldn’t provide much help to your firm if it was unwieldy or unusable. To that end, LEX Reception provides direct integrations with some of the most popular law practice management software providers. Although it is not necessary for LEX to integrate with your system, it is certainly helpful.

With this integration comes an added level of automation. Using some of the integrated CRMs, or practice management software, a firm could move a potential new client from initial call to accepted client with very little effort—even during non-business hours.

LEX Reception Interview

Zack sat down with Bree Swanson, from LEX Reception, to discuss how the integrations can fit into a lawyer’s complete tech stack. Take a look at their conversation below.

How to Get It

Ready to learn more? See more features and community comments at our full review of LEX Reception. Don’t forget to claim your Affinity Partner discount. Or, if you’re ready to jump right in, get a custom demo at LEXReception.com.

Lex Reception Grows CRM Integrations with MyCase and Lawcus

LEX Reception has added MyCase and Lawcus to their growing list of CRM integrations.

Quite simply, virtual reception services, like LEX Reception, should make your firm’s intake and client communication easier. Often, the best way to do this is to work directly with the client relationship management (CRM) software you already use. 

To that end, LEX Reception integrates with many of the most popular CRM platforms available for lawyers, including Clio Grow, Lawmatics, and Hubspot. Which means, the information your virtual receptionists gather, and the messages they take, all go directly into your intake software.

But, law firms use a lot of different CRMs and law practice management software (LPMS). So LEX Reception, and any other VR platform with an app, should continually add integrations. Although, honestly, LEX works pretty well even without a direct integration into your chosen software.

Recently, LEX has added MyCase and Lawcus to their growing list. As LPMS platforms with CRM capabilities, this appears to be a good choice. 

Take a look at the video below to see what other integrations LEX Reception has.

How to Get it

Ready to learn more? See more features and community comments at our full review of LEX Reception. Don’t forget to claim your Affinity Partner discount. Or, if you’re ready to jump right in, get a custom demo at LEXReception.com.

Be There For Your Clients 24/7

Part of providing great client service is being able to help clients and answer their questions when they need it most. Sometimes, this is after you’ve already left the office for the day. Clients, current and potential, aren’t always free when you are. Between work, kids, or other responsibilities, a client may not have time to call you until 8 or 9 in the evening, and they may not be too keen to play telephone tag or deal with a delayed followup. Your chance of connecting with a client dramatically decreases if you don’t connect on the first call.  That client may just look for someone else who can respond right away instead of you. 

If you’re thinking, “Well, I can’t be available 24/7,” you’re right, but that’s where Smith.ai comes in. Smith.ai is a leading virtual receptionist company offering professional and personalized services for solo and small firm attorneys. Their award-winning virtual receptionist and live chat services are now available 24/7, meaning with Smith.ai, you’ll never miss another client.

Details 

Smith.ai’s receptionists work in tandem with its proprietary AI to answer calls, chats, text messages, and Facebook messages to screen and schedule new clients or help current clients based on your law firm’s customized needs. 

In addition to answering calls, responding to live web chats, capturing and converting new leads, and booking appointments 24/7, Smith.ai also offers:

  • 24/7 Life-staffed Facebook messaging
  • 24/7 Live-staffed SMS text messaging
  • A free and unlimited AI-powered chatbot for your firm’s website
  • Chat-to-call connect for your website visitors, which allows potential clients to request a callback from a live agent directly from their chat conversation on your website. 
  • Instant email or SMS follow-up after calls between potential clients and the receptionist. 

Smith.ai’s comprehensive services can be personalized to best serve your firm and your clients. With its 24/7 receptionists staffing your phones, website, and Facebook, Smith.ai can help you be there for your clients all day while you focus on the work only you can do – practicing law and managing your firm. 

How to Get It

To learn more about Smith.ai and how their receptionists and live chat agents can help your firm grow, or to sign up for a free 20-call/20-chat trial, visit Smith.ai today!

Connect With Clients Through Facebook Messenger and Smith.ai

If you don’t already have a Facebook profile for your firm, you’re missing out. With over 2 billion active daily users, Facebook is a great way to engage with current clients and to let prospective clients learn more about your law firm. But most people won’t be leaving comments to communicate with you, they’ll be sending you a message. 

Clients expect fast and convenient communication, and Facebook Messenger meets both of those criteria. But it’s more than just an easy communication avenue that most of your clients already use, having a Facebook presence and being responsive to messages also builds and inspires trust. Having that one-to-one interaction helps clients feel confident in your firm, which in turn boosts your firm’s reputation. 

It can be daunting to add yet another communication medium for your firm, but that’s where Smith.ai comes in. Smith.ai’s virtual receptionists take care of fielding and responding to your messages, including Facebook messages, just as thoroughly as they do for law firms when they answer calls from new and existing clients.

Details 

You already know about Smith.ai’s receptionist services for those calls, but they can do much more than that. Smith.ai’s live agents can also help you manage your website chat, texts, and now Facebook messages. 

Smith.ai receptionists work to answer questions, screen potential clients, and schedule appointments for your firm, 24/7. This means that your law firm will be ready to capture leads and be available for your clients, offering the instant answers clients demand without incurring an interruption to you or your team. 

Rolled under their Chat package, their Facebook Messaging is included with text answering at no extra cost, and it works the same way as Smith.ai’s other services. Simply provide your specific criteria for client intake and appointment scheduling, and Smith.ai will take care of the rest. What’s more, you don’t need to provide any of your Facebook login credentials to get started with this service. Smith.ai is able to manage all of your communications through their platform, without the need for a username. 

How to Get It

To learn more about Smith.ai, how it works with Facebook Messaging, or its Chat Services in general, visit https://smith.ai/chat and receive a 20-chat/14-day free trial today!

24/7 Coverage? Ruby Has Your Back!

Now, more than ever, we hear about the need for help —especially when it comes to missing calls. Ruby is helping meet this increased demand for personal connections as practices seek to serve clients best while moving to virtual and remote work. It’s our honor to serve the Lawyerist community in these times of need.

Are you finding yourself in need of a few extra hands? You are not alone. Whether you need short-term help, overflow support, or long-term backup, our award-winning receptionists and chat specialists offer a seamless experience for your clients 24/7/365

We curate our conversations with your clients to match the messaging and tone of your practice. We can speak to the unique FAQs of your practice (including your customized COVID scripting), relay messages within minutes, offer bilingual reception services, perform intake and provide unmatched customer communication and support day or night.

How Can We Help?

At Ruby, fielding client calls and requests for support is what we do best. We ensure 100% of your calls are handled and screened by a U.S.-based, professional receptionist—24 hours a day, 365 days a year. We can handle overflow calls when your staff is busy or out sick and even make outbound calls on your behalf to keep clients up-to-date on any safety measures before their appointment. 

Ruby can also provide customized call handling, so we can transfer to any employee no matter where they are working and the warm transfers ensure they’re never stuck taking a call they aren’t ready for.

More Time Online?

Your clients are spending up to 25% more time online than ever before. We ensure all your website visitors have a live person to ask their questions and receive informed customized answers. Don’t miss out on the online traffic to your site! We’re here to capture all your potential new clients!

Have Questions About Ruby’s Services?

We’re here for you! Call us at 844-311-7829 or email us at [email protected]

Outsource Your Outbound Calls With Smith.ai

As an attorney, your days are already filled with appointments, deadlines, and other responsibilities. Following up on incomplete intake forms, making court-appearance reminder calls, and chasing down paperwork can take up precious time in your packed schedule. 

Let Smith.ai take care of your outbound calls and free up hours for you and your staff. Smith.ai receptionists can call leads and clients to follow-up on online “contact form” fills and website chats, to give case updates to clients, or even to refer leads looking for help outside your practice area to other better-suited firms you recommend. 

Details 

Let’s say you’re set to meet some clients at court tomorrow. You’re nervous they won’t show up, but you don’t have time to call them before their hearings. You can simply have your Smith.ai receptionists call and remind your clients to be in court on time, properly dressed, parked nearby (so they’re not late after hunting for a spot). 

Or maybe you received dozens of new intake forms on your website over the weekend, but your week is booked with depositions. Smith.ai receptionists can email, call, and even text those new potential clients — all from your number — to follow up on their matters and set up consultations for you. Once the meeting is set, their call can trigger an automatic email follow-up that outlines your policies to properly set new client expectations. 

Smith.ai outbound calls and emails aren’t limited to lead screening, scheduling, and reminders. You can also use their receptionists to provide work status updates to clients, request online client reviews, conduct outreach to potential clients (they draw the line at marketing cold-calls), and request payments on past-due invoices. Smith.ai’s outbound communication services instantly help you take important, but sometimes tedious, tasks off your plate. 

If you’ve been using your paralegal for this sort of work, you can now finally hand them higher-level tasks better suited to their skills.

How to Get It

If you’re already a Smith.ai customer, simply email their support team with all relevant contact details, directions, and the message you’d like to convey, and that’s it! Smith.ai will handle the rest. If you don’t have business texting or emailing enabled for your phone number, they can even take care of these systems for you.

If you’re not a Smith.ai customer, learn more about Smith.ai, its outbound communication services, 24/7 live-staffed and AI chat, and other services, by visiting Smith.ai today!

Never Miss a Lead with Smith.ai Live Chat

One of the more difficult challenges of running a law firm is balancing the time spent supporting clients, managing potential new clients, and getting your work done. Many times, a visitor will come to your website and leave almost as soon as they arrived because reaching out felt overwhelming or they weren’t immediately able to find what they were looking for. Smith.ai’s new live chat changes that. You’ll be able to have live chat at all hours to answer any questions your visitors might have, keep them engaged, and can even connect them to you when the moment is right. Never miss a lead again!

Details

Smith.ai has launched new live-chat features to its impressive set of services.  You’ll now be able to add AI-powered or live-staffed chat to your website to help you keep your website visitors interested and engaged.

The AI chatbot is completely free, includes unlimited chats, and is available for instant setup. Simply create your free Smith.ai account, and you can get started generating FAQs, a knowledge base, and playbooks for your chatbot to start bringing more value to your website. Visitors will be able to have their questions answered 24/7. As more people interact with your chatbot, it gets smarter, constantly refining and improving its conversations. And if you see room to improve a response the chatbot is giving, you can approve or disapprove the answers it develops as it learns.

For the live-staffed chat, which also includes the 24/7 AI chatbot, Smith.ai’s professional chat agents talk with your visitors and clients, answer questions, set appointments, screen leads, and can even respond via SMS text with clients. For those with Spanish-speaking clients, Smith.ai instantly translates between Spanish and English, with more languages coming soon. You’ll also get a white-glove setup and 2+ hours of custom chat programming to make your chat the best it can be without the guesswork or time tinkering on your own, unless that’s your thing.

If you’re not sure whether you want to commit to the live-staffed chat, Smith.ai offers a free trial with 10 chats. And that’s 10 real chats where contact information and intent are captured. You won’t get charged for irrelevant chats. With its AI technology, just like with its receptionist services, Smith.ai’s chat technology weeds out spam chats so you’ll only pay for real chats with real people, most often individuals looking to hire a lawyer.

How to Get It

If you’ve ever wanted to try live chat on your website, this is your opportunity. At a minimum, their free AI chatbot is a no-brainer that every lawyer should install today. If it’s live-staffed chat you’re after, then sign up for their free 10-chat trial. To learn more and sign up, visit smith.ai/chat today!

LexReception Crafts the Perfect Phone Script

When clients call your law firm, having the right script in place can set the right tone for your clients’ experience. A great script means a great client experience, and with LexReception, they’ll help you create a script that’s perfect for your firm, no matter why clients call.

Details

LexReception is a virtual receptionist firm that does so much more than answer your phone calls. They schedule appointments and act as your friendly receptionists, giving your clients the personalized experience they deserve.

As part of your onboarding process with LexReception, they’ll get to know your firm so they’ll better be able to help you and your clients. They take the time to understand your practice and build scripts custom to your needs. You’ll go through a 45-minute call where your client account manager uses a screen share tool to walk you through LexReception, its Client Web Access Portal, and what you can do there, including how to edit your scripts.

Once your scripts have been written, you’ll be able to review and edit them whenever you want. You can edit scripts based on decision tree logic, so clients calling about personal injury won’t be subject to the same script as those calling about estate planning.

LexReception Edit Script Screenshot

You’ll also be able to edit your script to prompt your receptionist to either take messages and send them to you via email or text immediately after a call, schedule appointments or consultations or have your receptionist patch calls through to certain people in your firm.

LexReception Call Patching Script Screenshot

You’ll even be able to listen to recordings of calls using your script to see if it plays out the way you want, with the ability to make changes to your script in real-time through your client portal. Simply log into your account, and with just a few clicks, you’ll be able to update your script as you please.

How To Get It

LexReception provides a warm, friendly, and professional service to make sure your clients are treated well and never sent to voicemail. With its dedication, services, and integrations with popular third-party software, LexReception is designed to help you grow and can scale with your practice. To learn more about LexReception and how to craft a perfect phone script, visit LexReception.com.

Free eBook: How to Grow Your Practice

In the age of smartphones, the business call is back. Learn how to turn more callers into clients and how to make a good first impression with Ruby Receptionists’ new free ebook.

Details

Ruby Receptionists offers professional, friendly, and fun virtual receptionist and online chat services to help you build and maintain client relationships. With their charm and enthusiasm, Ruby has successfully helped attorneys grow their practices for the past 15 years, and are sharing some of those insights in their new ebook.

Ruby’s free ebook covers business calls, how calls can hurt or help you, and how hiring a virtual receptionists can help bring you more clients while keeping the ones you have happy.

How To Get It

To download your copy or to learn more about Ruby Receptionists, visit callruby.com/lawyerist-guide.

LexReception’s Client Access Simplifies Account Management

LexReception’s Client Web Access portal is a sleek and user-friendly dashboard that lets you view and manage your account and virtual receptionists at your convenience.

Details

LexReception is a virtual receptionist service for solo attorneys and small law firms that offers all you need from a virtual receptionist service. It offers intake services and appointment scheduling, among other offerings, and they’re available 24/7/365, so your clients will never get sent to voicemail. It’s a highly rated service with thousands of happy customers. And with the ease of managing your account through LexReception’s comprehensive and easy to use Client Web Access portal, it’s easy to see why.

Managing your minutes, your script, and your payment with virtual receptionists shouldn’t be difficult, and shouldn’t require a phone call. With the LexReception Client Web Access portal, simply login and you’ll be taken to the dashboard where you’ll be able to make the changes you want to make.

The LexReception Client Web Access portal (CWA) is something customers get access to for free when sign up for LexReception. It’s an intuitive and user-friendly interface that helps you better manage your virtual receptionist services.

Within the CWA, with just a few clicks, you’ll be able to manage and verify contracts, check minute usage:

LexReception Client Web Access Usage

Check messages, run reports, set up CRM integrations, see and edit scripts:

LexReception Client Web Access Scripts

adjust minute plans, and make payments:

LexReception Client Web Access Payments

Simply log into your LexReception account online and you’ll automatically be taken to the dashboard.

The dashboard itself is intuitive and easy to use, though if you ever have any questions, LexReception’s friendly team is ready to help with any issues that may arise.

How to Get it

To learn more about LexReception or to schedule a free consultation, visit lexreception.com.

Ruby Receptionists Adds Online Chats To Its Services

You’re always working to provide the best for your clients, and Ruby does the same. That’s why they’ll soon be offering online chat to its services so they can help you better help your clients.

Details

Ruby Receptionists has offered friendly, professional, and personal receptionist services for its customers over the past 15 years. They see every call as an opportunity to make someone’s day, and their enthusiasm is infectious. They’ve helped avoid missed calls for attorneys and help build and maintain client relationships over the phone. But what about online chats?

Online chat is an increasingly popular way for customer to engage with businesses, and law firms are no exception. Clients increasingly want the option to engage with a real person in real time online as an alternative to phone calls. In fact, recent statistics show that over 42% of customers prefer live chat, and live chat is expected to grow as much as 87% in the next year. Plus, having live chat on your website means a 100% response rate for visitors who have questions while browsing your site.

Not having live chat is ignoring an easy way to engage with your clients, which is something Ruby wants to help you avoid. With its recent acquisition of ProfessionalChats, Ruby will help you easily and seamlessly add live online chat to your website, Facebook, or Google listing. Your online chat will be professionally implemented and managed by Ruby’s team of charming online chat specialists who are knowledgeable about the legal industry.

Clients who visit your website will be able to engage in a friendly and polished live chat and can even connect directly with your law firm with live call connect. Live call connect is where a chat specialist provides a live warm phone transfer to your law firm, which adds a high-touch value to the visitor’s experience and helps you turn a page viewer into a potential client.

How To Get It

To learn more about adding live chat to your Ruby Receptionists repertoire right now, you can reach out to [email protected]. To learn more about its live receptionist and other services, visit callruby.com.

Life isn’t what you do. It’s why you do it. (Sponsored)

Doug Koenig, then a recent graduate of law school, had just finished helping a 94-year old client sort out some family legal issues. As they were winding down with a polite chat, his client began to describe the first time she had ridden a horse with her dad at the age of eight. With perfect clarity, she recalled the heady rush of the wind in her hair and the thrill of that first ride more than eighty-five years ago. “I heard that story and thought: I’m done,” says Doug. “I’m done with everything else I’m doing. I want to be an Elder Law attorney and hear more of these stories.”

What’s your why?

What’s your cause? Why do you get out of bed in the morning? These are the questions Simon Sinek asks in his iconic TED Talk, How Great Leaders Inspire Action. “The inspired leaders and the inspired organizations—regardless of their size, regardless of their industry—all think, act and communicate from the inside out.” In other words, what’s your Why?

Doug’s affinity for the elderly and love of a good story were two small factors in his decision to become an Elder Law attorney. He discovered just how crucial Elder Law attorneys are in a time when the Baby Boomer generation are entering their twilight years with few resources available to them. His Why was to help the huge percentage of the population facing life-altering decisions such as power of attorney, long-term care, and financial assistance.

“I sit with them. When they’re done, they understand what’s happening and what their options are. When they walk out and say, ‘Thank you, I feel better.’ That’s fulfilling.”

You didn’t become a lawyer to file paperwork. You didn’t become a lawyer to juggle meetings in your appointment book. You became a lawyer to make a difference. To have a hand in creating a just world or to simply help people during their most challenging times.

Be their voice. We’ll be yours.

At LexReception, our Why is to provide your legal practice with the highest caliber personnel so you can keep fighting the good fight. With our “work anywhere” model, we’re able to find the best people based on talent, not proximity. And our virtual receptionists spend less time commuting, less time contributing to the alarming levels of tailpipe carbon dioxide emissions, and more time on their reasons for getting out of bed each day. You end up being represented by not only the most talented receptionists, but the happiest.

The best part? You can work Anywhere. We’ll take on the phone calls, the appointment-booking, the CRM updates. You can attend your client meetings, argue in court, and make those calls knowing we have you covered. Represent people and be their voice. We’ll be yours.

The Power of the Phone Call (Sponsored)

The Power of the Phone Call

There is no denying we’ve plunged into a high-touch, digital age. But amidst the emails, text messages, and chat boxes, one medium of communication reigns supreme: the phone call.

65% of people prefer to contact a business by phone.

The power of interpersonal communication is alive and well in our high-tech world. Nearly twice as many people opt for the telephone over an online form. In choosing to dial your number, a potential client has made the decision to see how you can help them.

74% of callers are likely to choose another business after a poor phone experience.

Missed calls are missed opportunities. If you don’t answer when clients come to call, odds are, they’ll hang up without leaving a message. How many potential clients have you lost to voicemail? Offer a warm, professional voice to your callers and leave a lasting first impression.

30% of those said they’re likely to leave a bad review.

Word of mouth referrals prove to be the most effective form of advertisement and come without cost. By creating an exceptional client experience from the first touch, you’re laying the groundwork for a trusting, loyal relationship. Give your clients a reason to recommend your practice from the moment you say “hello.”

80% of callers say a good phone experience makes them a repeat customer.

You want to be there for your clients—but between court dates, client meetings, paperwork, and travel, how can you find the time to answer every call that comes in?

Ruby® Receptionists answers 100% of your calls live!

Ruby® Receptionists answers 100% of your calls live! We ensure every one of your callers receives an excellent experience—helping you win clients and delight those you already have. During business hours, evenings, and weekends, Ruby’s virtual receptionists answer and transfer calls to you live, take messages, delight callers in English or Spanish, collect intake, make outbound calls on your behalf, and more!

Coupled with our legendary service is our proprietary technology. Our software integrates with Clio, Rocketmatter, and Lexicata to streamline your workflow while the Ruby mobile app syncs with your contacts and calendar to keep you connected and prepared.

Our app empowers you to work wherever, whenever and adjust your call handling preferences on the fly. With the power of a receptionist team in the palm of your hand, all you need to run your practice is Ruby and a cell phone.

Curious? Give us a call at 866-611-7829 (RUBY) and experience our receptionists for yourself! You can also visit callruby.com/lawyerist to discover how Ruby can help you grow your practice.

Source: Invoca, State of the Mobile Experience, 2016

In People v Bots, Stand for People (Sponsored)

While some of Silicon Valley is busy building robots and algorithms to deceptively sound like people, we offer a time-proven solution to win your legal clients and cases with a smile :).

Technology to Empower, Not to Impersonate.

Technology is a tool that can be used for good or for evil. It is indeed a very dystopian future if the receptionists, the lawyers, the people are all automated and replaced. Simply, Press 1 if you disagree and the machine will round file your objection.

Recently, LawGeex pitted their artificial intelligence engine against twenty lawyers to see who could do a better job evaluating business contracts. The AI won with a higher accuracy level and significantly quicker processing time. These results may explain why a significant amount of lawyers’ and law clerks’ jobs are transitioning to AI and automated processes.

“If I was the parent of a law student, I would be concerned a bit,” says Todd Solomon, a partner at the Chicago-based law firm McDermott Will & Emery, in an MIT article titled Lawyer-Bots Are Shaking Up Jobs. “There are fewer opportunities for young lawyers to get trained, and that’s the case outside of AI already. But if you add AI onto that, there are ways that is advancement, and there are ways it is hurting us as well.”

Even more sinister, however, are programs such as Google Duplex, a service enabling BOTs to call businesses and perform mundane tasks, such as scheduling an appointment. The BOT pretends to be human, going so far as to interject “umms” and “ahs” into the conversation.

While new laws requiring bots to disclose themselves are currently going into effect in California, AI and customer interaction is still a largely unregulated frontier.

Great Service Comes From Great People.

We rest our case.

We use tech as a means to build more meaningful human connections, not replace them. Those connections can come in the form of a real receptionist in the middle of the night, when a potential client calls your office with a legal emergency. Or they can be the ease with which your callers’ info integrates with Lexicata, Clio, or your Outlook Calendar.

A lawyer’s job is to represent people. In the field of law, more than anywhere, empathy and human connection are vital. With LexReception, your callers can trust they’ll be heard by a professional, empathetic person, no matter the time of day, and receive the courteous empathy impossible to replace by voicemail, automated systems, or even the most sophisticated of BOTs.

LexReceptionists work anywhere. Without the restrictions of an office, you have access to a pool of receptionists based on talent, not proximity. People like other great people. With tech used right, you can connect the best people talent to your customers, who are also people, we hope :).

Ruby Receptionist Texting and Voicemail Transcription

When we asked our customers what new features they would most like to see from Ruby® Receptionists, there were two very clear frontrunners: the ability to text from their business number and read their voice messages. We heard that together, these features would streamline the flow of communication and save time for our busy customers, helping them focus on growing and running their businesses. And now, we couldn’t be more excited to announce their release!

With the Ruby mobile app you can use the cell phone you already have to send and receive SMS messages from your business number, giving you one more method to engage your existing clients and win new ones. The best part? You’ll never have to share your direct cell number with the outside world unless you want to, so you can keep your personal number private while you run your practice.

When you’re running a busy law practice, every moment counts. A few seconds here, a minute there. They add up! With Ruby’s Voicemail Transcription feature, you’ll be able to read your voicemails and see which ones are important before you spend time listening to them, helping you focus on the things that matter most.

Texting and Voicemail Transcription are just the latest addition to Ruby’s 100% live answering and comprehensive suite of features. We ensure every one of your callers receives an excellent experience—helping you win clients and delight those you already have. During business hours, evenings, and weekends, Ruby’s virtual receptionists answer calls live with your custom greeting, transfer calls to you live, take messages, delight callers in English or Spanish, collect intake, make outbound calls on your behalf, and more!

Coupled with our legendary service is our proprietary technology. Our software integrates with Clio, Rocketmatter, and Lexicata to streamline your workflow while the Ruby mobile app syncs with your contacts and calendar to keep you connected and prepared.

Our app empowers you to work wherever, whenever and adjust your call handling preferences on the fly. With the power of a receptionist team in the palm of your hand, all you need to run your practice is Ruby and a cell phone.

Curious? Give us a call at 866-611-7829 (RUBY) and experience our receptionists for yourself! You can also visit callruby.com/lawyerist to discover how Ruby can help you grow your practice.

LexReception’s Flexibility Works For You in Four Ways

A good answering service can be a lawyer’s secret weapon, but only if it brings things to the table an in-house, 9-to-5 receptionist can’t. Thanks to our cloud-based tools, LexReception’s virtual receptionists can work anywhere, giving them flexibility and 24/7 availability. Unlike office-based answering services limited to business hours only, LexReception offers game-changing perks, such as:

Stellar Customer Service, Anytime, Anywhere

Give your callers the luxury of reaching a live person any time, day or night. While a no-brainer for DUI and criminal attorneys, other legal fields gain surprising benefits from 24/7 availability too.

Peggy Hammerschmidt of bankruptcy firm Hammerschmidt, Stickradt, and Associates was skeptical when first approaching LexReception. There are no real, middle-of-the-night emergencies in the bankruptcy law and debt management industry. “There’s nothing that happens overnight or on the weekends,” says Peggy. “And I can’t fix it if it does, because we’re not open. So we’ve never thought we needed a virtual receptionist.”

Her tune changed when her virtual receptionists scheduled appointments for two callers who went on to become clients, earning Hammerschmidt, Stickradt, and Associates approximately $4,000 to $5,000 dollars within their first weekend of partnering with LexReception.

Coast-to-Coast Talent Pool

If you want to give your clients truly exceptional customer service, you need the best people manning your phones. LexReception draws from a talent pool the size of the United States. With so many candidates at our fingertips, we’re able to choose only the highest caliber workers as your virtual receptionists.

Not that we have to look very far. LexReceptionists work from their home offices. This, combined with paid learning time, a focus on work/life balance, and frequent promotion opportunities, attract the best and brightest. We get happier workers, your callers get excellent service. In fact, a recent article by Inc.com shows that remote workers outperform their office-bound counterpart.

Weather Any Disaster

Natural disaster strikes? Server goes down? No problem. Your service will always be reliable thanks to a distributed workforce that easily adapts to unexpected hiccups. A storm hits the East Coast, and our West Coast receptionists take up the slack. A city-wide power outage in Houston, Texas means nothing to our team in Portland, Oregon. Rest easy knowing nothing will stop your callers from getting through.

The Best Coverage for Lower Cost

How much extra is 24/7/365 after-hours and holiday availability? $0.00. No massive office building means no massive office lease, and we pass those savings onto you. You get talented, professional virtual receptionists around the clock without the extra cost.

The savings don’t stop there. Each LexReception plan comes with a suite of freebies including: cloud-based appointment scheduling software, chat support, CRM integration, and access to your recorded calls guaranteeing exceptional quality control.

You’re looking for an answering service because you need a better solution for your incoming calls. Our remote workforce can handle your calls anytime, anywhere at a fraction of the cost of an in-house receptionist. Check out our plans or give us a call at 1-800-245-8589 to get started!

A Solo Attorney Solution for Live Receptionist Services

Ruby® Receptionists, a friendly, live receptionist service for thousands of small businesses across North America, today announced Ruby Solo. The unique solution provides entrepreneurs and solo business owners a local phone number, a comprehensive suite of management and productivity features in the Ruby mobile app, and a team of charming receptionists at the ready to take calls when they can’t. With Ruby Solo, business owners can give their callers and customers a consistent, exceptional phone experience, while giving themselves the freedom to focus on the task at hand, and best manage and grow their business.

“The business call is more important than ever, but for the entrepreneur or owner of a small business who often works on the go, answering those calls may interrupt time needed to meet with current customers, or manage and build the business,” said Katharine Nester, Chief Product and Technology officer at Ruby. “Solo and small business owners often default to giving out their personal cell number as a way to economize, but that makes it difficult to deliver a consistent, quality customer experience not knowing when an incoming call is personal or business related. Ruby Solo is an economical solution that allows customers to add an additional line to their cell phone, keeping their personal number private, and provides a team of professional receptionists to make certain those essential business calls are answered.”

In addition to the release of Ruby Solo, enhancements have been made to Ruby’s mobile app allowing customers to track all calls and message activity in one place, and easily manage their receptionist coverage choosing to have Ruby answer all their calls, some of their calls, or act as back-up for when they are unable to answer.