LEX Reception offers virtual receptionists service catering specifically to lawyers. They integrate with many of the major cloud-based Client Resource Managers, and Law Practice Management Software providers. Their live chat, and basic phone services are available 24/7/365, and they even have their own video conferencing service.
Starting Cost: $300/month (150 minutes)
For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.
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LEX Reception has 4 plans, ranging from $150/month to $500/month. Calls are billed in 1 minute increments, and the first 30 calls under 30 seconds, each month, are free.
LEX offers virtual receptionist services, as well as live chat that can easily be incorporated into your website.
Attorneys using LEX can either forward their phone number from their current provider, or they can port their existing office numbers to let LEX Reception handle the entire process.
With a host of ready-made integrations and an Open API, LEX will either integrate with your CRM, or can be made to do so. Additionally, if it is more convenient, a firm can also simply have the receptionist interact with your public CRM form.
Yes, like most law firm receptionist services, LEX offers Spanish-language answering services.
LEX Reception has a web application that can be accessed either through a user’s browser or the stand-alone app. This app allows firms to control their call-flows, intake scripts, and more.
Yes, as the name implies, LEX Reception is a service only for the legal field. This means that a more knowledgeable receptionist will be interacting with your clients and potential clients.
LEX Reception is available 24/7/365.
Although LEX specializes in reception services, they will also make outbound calls for law offices, which can help immensely with follow-ups to your web-form interactions.
Yes. LEX is good for solos and medium-sized law firms alike. They offer features that will help your team collaborate, but are fundamentally useful to a single-attorney team.
Free training. As part of your onboarding process, you will receive two training sessions on how to get the most out of your virtual receptionist service. You will receive an automatic tutorial when you first log into your LEX Reception dashboard, and a one-on-one tutorial with your dedicated client account manager, going through its Dashboard features in-depth.
Web chat tool. LEX offers webchat as a free add-on.
Overage charges. You will receive a notification when you have used 80% of your minutes, and another notification when you have used 100% of your minutes. Once you go over your minute limit, overage charges are set at $1.50 per minute for all plans except the 150 minute plan. You always have the option to upgrade your plan for any month to avoid overages.
Month-to-month. Contracts with LEX Reception are month-to-month. This means if you do need to upgrade or downgrade or pause your package for a period of time, you can do that hassle free.
Trained receptionists. Before taking their first call, receptionists are required to go through two weeks of training. The first week is a group training to go over procedures, the second week is a one-on-one mentoring session. After that, receptionists are mentored and coached regularly to ensure that the service they provide is of the highest caliber.