About

LEX Reception

LEX Reception logo

Lawyerist Rating for LEX

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Rating Breakdown

Our Rating: 4.5/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

Community Rating: 4.3/5 (based on 6 ratings)

The community rating is based on the average of the community reviews below.

Composite Rating: 4.4/5

The composite rating is a weighted average of our rating and the community ratings below.

4.4/5

Product Details

Services Offered
  • Virtual Receptionist
  • Chat
Software Integrations
  • Clio Manage
  • Clio Grow
  • Lexicata
  • PracticePanther
  • Lawmatics
  • HubSpot
  • Zapier
  • Google Voice
  • Zoho
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Free Trial

Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

Compare LEX Reception Similar Products

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LEX Reception

4.4/5

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Pros
  • Administrative Services
  • Easy setup
  • Multi-lingual
Cons
  • Not for High Volume
  • Expensive
  • No Voicemail Transcription

Smith.ai

4.4/5

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Pros
  • Live Chat
  • Integrations
  • Business Texting
Cons
  • Complex setup
  • No App
  • Not Just for Legal

Ruby

4.5/5

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Pros
  • Integrations
  • Business Texting
  • 24/7/365
Cons
  • Not for High Volume
  • Weak Call Analytics
  • Not Just for Legal

Back Office Betties

4.5/5

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Pros
  • Unlimited Tier
  • Administrative Services
  • Warm Transfer
Cons
  • Not Available 24/7
  • Additional Charge for Team Members
  • Not for High Volume

Abby Connect

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Pros
  • Integrations
  • Multi-lingual
  • 24/7/365
Cons
  • Not for High Volume
  • No Chat Tool
  • No Call Routing

LEX Reception Community Reviews

4.3

Based on 1 Rating

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  • Susan D. says:

    Excessive Errors and Delayed Response Time

    I have been using Lex Reception for a few years now, and while there has always been issues with individual agents making errors, errors now occur multiple times each day and the response from Lex Reception is poor. They have offered to credit one call to my account ($17) while meanwhile I spend several hundreds of dollars each month to lose clients and increase staff time due to their poor handling of calls. I will be switching services.

  • Katherine D. says:

    Wonderful Customer Service

    I am thoroughly impressed with LEX! My clients love the service and the operators leave careful messages. I’m so pleased with LEX’s proactive approach to service and billing. They regularly reach out to make sure that pronunciation and script details are correct. Also, they’re wonderfully fair and mindful of your actual use. LEX proactively pursued a change to my plan that created substantial savings for my practice. I’m a true fan!

  • Michael H. says:

    Pleased With Service

    Has been a major help to our whole firm, especially since Covid.

  • Loren R. says:

    Great onboarding experience!

    I just signed up with Lex and am extremely impressed with the onboarding experience. My contact person made the process very easy for me which I appreciated being totally overwhelmed with work. I look forward to benefitting from their services.

  • Nicholas P. says:

    Excellent Customer Experience

    We’ve tried a lot of Virtual Reception services, and Lex has been the best value. They have all the features and integrations we need. The app for iOS is well-built and also pushes notifications to my Apple Watch so I can keep an eye on all the new leads coming in wherever I am. They charge by the minute, which makes them much more affordable for us as we tend to have short calls that need to be routed rather than a long intake script. They take feedback well, but our script is not very complicated. It really comes down to working with them to build out the script you need, so send them an e-mail anytime and they will help you get set up. They are a legal vertical niche of the larger company Anywhere.co, which means you get the best of both a small team and a larger company that knows outsourcing really well (similar to how LawPay is a legal niche of Affinipay). We’ve been with them for 2 years, and have been quite happy with the service. The price and value can’t be beat!

  • Christopher B. says:

    Exceeded Expectations and continue to excell

    I have had nothing but positive experiences with Lex. From the dedication from tech support to the positive comments from my clients and potential clients. While I’m not deceptive about using a service, most my callers assume there is a person sitting at a reception desk in my lobby. Well done.

  • Frequently Asked Questions

    What is the price of LEX Reception?

    LEX Reception has 4 plans, ranging from $325/month to $500/month. Calls are billed in 1 minute increments, and the first 30 calls under 30 seconds, each month, are free.

    What services does LEX Reception provide?

    LEX offers virtual receptionist services, as well as live chat that can easily be incorporated into your website.

    Will I need to port my number?

    Attorneys using LEX can either forward their phone number from their current provider, or they can port their existing office numbers to let LEX Reception handle the entire process.

    Will LEX Reception work with my CRM?

    With a host of ready-made integrations and an Open API, LEX will either integrate with your CRM, or can be made to do so. Additionally, if it is more convenient, a firm can also simply have the receptionist interact with your public CRM form.

    Does LEX Reception offer bi-lingual services?

    Yes, like most law firm receptionist services, LEX offers Spanish-language answering services.

    Does LEX Reception have an app?

    LEX Reception has a web application that can be accessed either through a user’s browser or the stand-alone app. This app allows firms to control their call-flows, intake scripts, and more.

    Is LEX Reception focused on the legal field?

    Yes, as the name implies, LEX Reception is a service only for the legal field. This means that a more knowledgeable receptionist will be interacting with your clients and potential clients.

    What are LEX Reception's hours?

    LEX Reception is available 24/7/365.

    Does LEX Reception offer virtual assistant services?

    Although LEX specializes in reception services, they will also make outbound calls for law offices, which can help immensely with follow-ups to your web-form interactions.

    Is LEX Reception good for solos?

    Yes. LEX is good for solos and medium-sized law firms alike. They offer features that will help your team collaborate, but are fundamentally useful to a single-attorney team.

    Additional Details about LEX Reception

    Free training. As part of the onboarding process, users will receive two training sessions on how to get the most out of their virtual receptionist service. Additionally, they will receive an automatic tutorial when first logging into their LEX Reception dashboard. And a one-on-one tutorial with their dedicated client account manager, going through its Dashboard features in-depth.

    Web chat tool. Web chat is offered as a free add-on.

    Overage charges. Users will receive a notification when they have used 80% of their minutes and another warning when they have used 100%. Once over the minute limit, overage charges are $1.50 per minute for all plans except the 150-minute plan. Users always have the option to upgrade their plan for any month to avoid overages.

    Month-to-month. Contracts with LEX Reception are month-to-month. So, users can upgrade, downgrade, or pause their package for a period of time,  hassle-free.

    Trained receptionists. Before taking their first call, receptionists go through two weeks of training. The first week is a group training to go over procedures. The second week is a one-on-one mentoring session. After that, receptionists are mentored and coached regularly to ensure that the service they provide is of the highest caliber.

    Not sure where to begin? Download our Field Guide

    Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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