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For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.
Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.
You can give your receptionist access to your calendar or scheduler so they can book appointments for you.
A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.
Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.
You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.
We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.
With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.
A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.
With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.
Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.
"This call may be recorded for quality control purposes." Only if you want to, of course.
Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.
Send and receive text messages using your business phone system.
Based on 5 Reviews
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LEX Reception has 4 plans, ranging from $150/month to $500/month. Calls are billed in 1 minute increments, and the first 30 calls under 30 seconds, each month, are free.
LEX offers virtual receptionist services, as well as live chat that can easily be incorporated into your website.
Attorneys using LEX can either forward their phone number from their current provider, or they can port their existing office numbers to let LEX Reception handle the entire process.
With a host of ready-made integrations and an Open API, LEX will either integrate with your CRM, or can be made to do so. Additionally, if it is more convenient, a firm can also simply have the receptionist interact with your public CRM form.
Yes, like most law firm receptionist services, LEX offers Spanish-language answering services.
LEX Reception has a web application that can be accessed either through a user’s browser or the stand-alone app. This app allows firms to control their call-flows, intake scripts, and more.
Yes, as the name implies, LEX Reception is a service only for the legal field. This means that a more knowledgeable receptionist will be interacting with your clients and potential clients.
LEX Reception is available 24/7/365.
Although LEX specializes in reception services, they will also make outbound calls for law offices, which can help immensely with follow-ups to your web-form interactions.
Yes. LEX is good for solos and medium-sized law firms alike. They offer features that will help your team collaborate, but are fundamentally useful to a single-attorney team.
Free training. As part of your onboarding process, you will receive two training sessions on how to get the most out of your virtual receptionist service. You will receive an automatic tutorial when you first log into your LEX Reception dashboard, and a one-on-one tutorial with your dedicated client account manager, going through its Dashboard features in-depth.
Web chat tool. LEX offers webchat as a free add-on.
Overage charges. You will receive a notification when you have used 80% of your minutes, and another notification when you have used 100% of your minutes. Once you go over your minute limit, overage charges are set at $1.50 per minute for all plans except the 150 minute plan. You always have the option to upgrade your plan for any month to avoid overages.
Month-to-month. Contracts with LEX Reception are month-to-month. This means if you do need to upgrade or downgrade or pause your package for a period of time, you can do that hassle free.
Trained receptionists. Before taking their first call, receptionists are required to go through two weeks of training. The first week is a group training to go over procedures, the second week is a one-on-one mentoring session. After that, receptionists are mentored and coached regularly to ensure that the service they provide is of the highest caliber.
cbarberjd
“Exceeded Expectations and continue to excell”
April 11, 2020 4:25 AM
I have had nothing but positive experiences with Lex. From the dedication from tech support to the positive comments from my clients and potential clients. While I'm not deceptive about using a service, most my callers assume there is a person sitting at a reception desk in my lobby. Well done.
nickp
“Excellent Customer Experience”
December 16, 2020 8:26 PM
We've tried a lot of Virtual Reception services, and Lex has been the best value. They have all the features and integrations we need. The app for iOS is well-built and also pushes notifications to my Apple Watch so I can keep an eye on all the new leads coming in wherever I am. They charge by the minute, which makes them much more affordable for us as we tend to have short calls that need to be routed rather than a long intake script. They take feedback well, but our script is not very complicated. It really comes down to working with them to build out the script you need, so send them an e-mail anytime and they will help you get set up. They are a legal vertical niche of the larger company Anywhere.co, which means you get the best of both a small team and a larger company that knows outsourcing really well (similar to how LawPay is a legal niche of Affinipay). We've been with them for 2 years, and have been quite happy with the service. The price and value can't be beat!
Loren R.
“Great onboarding experience!”
February 16, 2021 2:00 PM
I just signed up with Lex and am extremely impressed with the onboarding experience. My contact person made the process very easy for me which I appreciated being totally overwhelmed with work. I look forward to benefitting from their services.
Michael H.
“Pleased With Service”
March 12, 2021 10:24 AM
Has been a major help to our whole firm, especially since Covid.
Katherine d.
“Wonderful Customer Service”
March 18, 2021 10:22 AM
I am thoroughly impressed with LEX! My clients love the service and the operators leave careful messages. I'm so pleased with LEX's proactive approach to service and billing. They regularly reach out to make sure that pronunciation and script details are correct. Also, they're wonderfully fair and mindful of your actual use. LEX proactively pursued a change to my plan that created substantial savings for my practice. I'm a true fan!
REVIEWS (5 out of 5)