About Stafi Virtual Assistant Services for Law Firms

Stafi: Virtual Assistants for Lawyers

Lawyerist Rating for Stafi

Product Details

Services Offered
  • Virtual Receptionist
  • Phone
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.


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Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.


A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

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Frequently Asked Questions

What is the price of Stafi Virtual Assistant Services for Law Firms?

Stafi is a subscription service. Rates are based on the VA’s role, education, skills, experience, and language combination (e.g., English and Spanish).

What services does Stafi Virtual Assistant Services for Law Firms provide?

Stafi provides many virtual assistant services, including several specific to law firms. VAs can answer and screen calls, schedule appointments, perform lead-generation outreach, handle “customer service” and intake inquiries from clients, book travel, and perform traditional VA tasks.

Will I need to port my number?

No, it is not required.

Will Stafi Virtual Assistant Services for Law Firms work with my CRM?

Stafi VAs work within your software and systems with the logins you provide.

Does Stafi Virtual Assistant Services for Law Firms offer bi-lingual services?

Yes. All assistants speak at least two languages, most commonly English and Spanish.

Does Stafi Virtual Assistant Services for Law Firms have an app?

No, Stafi does not offer an app.

Is Stafi Virtual Assistant Services for Law Firms focused on the legal field?

While not exclusive to the legal field, they work with many law firms and understand lawyers’ needs.

What are Stafi Virtual Assistant Services for Law Firms's hours?

Stafi Live assistants are available 24/7. Other assistants’ availability is based on your subscription.

Does Stafi Virtual Assistant Services for Law Firms offer virtual assistant services?

Yes, they offer traditional VA services and services specific to the legal community.

Is Stafi Virtual Assistant Services for Law Firms good for solos?

Yes, it is a good match for attorneys and firms who need assistance handling case volume, clerical-type client work, and high-level research.

Additional Details about Stafi Virtual Assistant Services for Law Firms

A Variety of Highly-Skilled Staffers

Stafi employees train in specific job functions, such as intake specialist, legal assistant, marketing assistant, and executive assistant. Each role possesses a unique set of duties. Intake specialists screen calls and emails, evaluate potential clients, schedule appointments, and process paperwork. Legal assistants assist in document drafting and trial preparation, communicate with clients, review and manage contracts, and handle invoicing and accounting. Marketing assistants aid in web design, create sales materials, and support and monitor marketing efforts. Executive assistants perform tasks often associated with VAs, including phone calls, scheduling, travel planning, and general office management.

Shared Quality

All assistants, regardless of role, share essential qualities. Every assistant speaks a minimum of two languages, usually English and Spanish. All possess a bachelor’s degree or better. Stafi performs background checks and psychological evaluations, and confirms all employment and educational credentials. Employees undergo “strenuous” foundational training and participate in weekly training on language and other skills.

They Understand Legal

While Stafi doesn’t provide VA services exclusive to the legal community, they focus on it as a core market. Their Stafi for Lawyers webpage describes scenarios and how VAs could help busy firms. Another page includes many testimonial videos from Stafi-using law firms. Examples of how Stafi helps client law firms include:

  1. Phone call handling;
  2. Sharing case updates with clients;
  3. Traditional assistant duties (e.g., scheduling, email management, and clerical work); and
  4. Performing high-level case research.

Stafi Live

Stafi offers two immigration-centric services under its Stafi Live brand—24/7 virtual receptionists and 24/7 intake specialists. All VAs working the Stafi Live service are fluent in English and Spanish. In addition to 24/7 coverage and bilingual employees, Stafi Live provides the firm with real-time updates via email and text and a client dashboard to monitor activity. The intake service adds a “full pre-built intake process” to ensure prospective clients match firm criteria. Both services are available for a 30-day free trial and cost $1.49/minute afterward.

Who Stafi Virtual Assistant Services for Law Firms is for

Stafi fits well with firms needing VAs to assist with administrative and business support tasks, particularly work benefiting from college-level education and multilingual skills.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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