A Variety of Highly-Skilled Staffers
Stafi employees train in specific job functions, such as intake specialist, legal assistant, marketing assistant, and executive assistant. Each role possesses a unique set of duties. Intake specialists screen calls and emails, evaluate potential clients, schedule appointments, and process paperwork. Legal assistants assist in document drafting and trial preparation, communicate with clients, review and manage contracts, and handle invoicing and accounting. Marketing assistants aid in web design, create sales materials, and support and monitor marketing efforts. Executive assistants perform tasks often associated with VAs, including phone calls, scheduling, travel planning, and general office management.
All assistants, regardless of role, share essential qualities. Every assistant speaks a minimum of two languages, usually English and Spanish. All possess a bachelor’s degree or better. Stafi performs background checks and psychological evaluations, and confirms all employment and educational credentials. Employees undergo “strenuous” foundational training and participate in weekly training on language and other skills.
They Understand Legal
While Stafi doesn’t provide VA services exclusive to the legal community, they focus on it as a core market. Their Stafi for Lawyers webpage describes scenarios and how VAs could help busy firms. Another page includes many testimonial videos from Stafi-using law firms. Examples of how Stafi helps client law firms include:
- Phone call handling;
- Sharing case updates with clients;
- Traditional assistant duties (e.g., scheduling, email management, and clerical work); and
- Performing high-level case research.
Stafi offers two immigration-centric services under its Stafi Live brand—24/7 virtual receptionists and 24/7 intake specialists. All VAs working the Stafi Live service are fluent in English and Spanish. In addition to 24/7 coverage and bilingual employees, Stafi Live provides the firm with real-time updates via email and text and a client dashboard to monitor activity. The intake service adds a “full pre-built intake process” to ensure prospective clients match firm criteria. Both services are available for a 30-day free trial and cost $1.49/minute afterward.