As the name suggests, Ngage Live Chat is strictly a live chat platform. It is part of the Martindale Hubbell suite of products. So it integrates with Lawyers.com, Avvo.com. Additionally, it will integrate with your Facebook page, and any website you want to install it on. All of this allows potential clients to engage with your firm from a variety of sources at any time of the day.
For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.
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Ngage is set-up on a pay-for-performance pricing model. Which means that you only pay when you receive a “qualified” lead. That is, after you pay the activation (or set-up) fee.
The best thing Ngage Live Chat has going for it, is that it is part of the Martindale-Avvo brand family. This means that it integrates easily with Lawyers.com, Avvo.com, Captorra CRM software, and Martindale-Nolo. Although the integrated chat features feel a little dated, they are easy to use and straight-forward from a prospective client standpoint.
If you are using Ngage, likely, your goal is to simply maximize the number of leads you are generating per day. Which means you will probably be running ads on Facebook. To that end, Ngage offers an integration that will allow potential clients to live chat directly from your ad campaign.