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About Ngage Live Chat

Legal product reviews and business guidance from industry experts.

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Ngage Live Chat

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Lawyerist Rating for Ngage

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Rating Breakdown

Our Rating: 4.2/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.2/5

Product Details

Services Offered
  • Chat
Software Integrations
  • Lexicata
  • Agile CRM
  • HubSpot
  • Lead Docket
  • Salesforce
  • Zoho
  • Clio
  • Captorra
  • Law Ruler
  • Needles
  • SugarCRM
  • LeadDocket
Additional Languages

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Free Trial

Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

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Additional Details about Ngage Live Chat

Live Chat Pricing

Ngage is set-up on a pay-for-performance pricing model. Which means that you only pay when you receive a “qualified” lead. That is, after you pay the activation (or set-up) fee.

Martindale-Hubbell Associate Brand

The best thing Ngage Live Chat has going for it, is that it is part of the Martindale-Avvo brand family. This means that it integrates easily with Lawyers.com, Avvo.com, Captorra CRM software, and Martindale-Nolo. Although the integrated chat features feel a little dated, they are easy to use and straight-forward from a prospective client standpoint.

Facebook Messenger Integration

If you are using Ngage, likely, your goal is to simply maximize the number of leads you are generating per day. Which means you will probably be running ads on Facebook. To that end, Ngage offers an integration that will allow potential clients to live chat directly from your ad campaign.

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