About Posh Virtual Receptionists

Posh Virtual Receptionists

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Lawyerist Rating for Posh

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Rating Breakdown

Our Rating: 4.5/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.5/5

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What is Posh Virtual Receptionists?

Posh Virtual Receptionists offers a 24/7/365 service for small to medium-sized law firms across the Country. Their bilingual answering service can route calls, forward messages (via text, email, or their app), qualify potential new clients (PNCs), and even make outbound calls based on intake forms on a law firm’s website. They can use an existing business number or assign a new one. Additionally, a firm can even send outbound business text messages using the Posh app.

Starting Cost: $65/month and $2.25/minute

Pros
  • Warm Transfer
  • Live Chat
  • Multi-lingual
Cons
  • Limited Integrations
  • No Chat Tool
  • Not Just for Legal
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Posh Virtual Receptionists Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

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Posh Virtual Receptionists Demo

https://vimeo.com/callposh/pvr

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Posh Virtual Receptionists Video

https://vimeo.com/callposh/pvr

Compare with Other Virtual Receptionists & Outsourced Staffing Products Download the Field Guide

Product Details

Services Offered
  • Virtual Receptionist
Software Integrations
  • Clio Manage
  • Acuity
  • Calendly
  • Rocket Matter
  • Salesforce
  • Setmore
  • Zapier
  • Zoho
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

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Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

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Frequently Asked Questions

What is the price of Posh Virtual Receptionists?

Posh answering service’s introductory tier starts at $65.00 per month and $2.25/minute, while their highest tier clocks in at $1,850.00 per month with 1,000 minutes built in and $1.85 per additional minute.

What services does Posh Virtual Receptionists provide?

Posh Virtual Receptionists offers just that---virtual receptionist services. This includes answering and screening incoming calls and also making outbound follow-up calls to potential new clients.

Will I need to port my number?

No. Connecting with Posh Virtual Receptionists only requires forwarding your existing phone number.

Will Posh Virtual Receptionists work with my CRM?

As of this review, Posh Virtual Receptionists' app directly integrates with a host of popular CRMs, including Acuity, Calendly, Google Calendar, Hubspot, Setmore, Salesforce, and Zoho. Additionally, on the LPMS-specific front, Posh integrates with Clio (Grow and Manage) and Rocket Matter.

Does Posh Virtual Receptionists offer bi-lingual services?

Yes. Posh Virtual Receptionists offer Spanish-language services.

Does Posh Virtual Receptionists have an app?

Yes. Posh Virtual Receptionists has an app that integrates with various Law Practice Management Software, and CRMs.

Is Posh Virtual Receptionists focused on the legal field?

Although Posh Virtual Receptionists does not exclusively serve the legal community, it definitely focuses on that sector.

What are Posh Virtual Receptionists's hours?

Posh Virtual Receptionists answer phone calls 24/7/365.

Does Posh Virtual Receptionists offer virtual assistant services?

As of this review, Posh does not offer a lot of Virtual Assistant services, however their virtual receptionists will make outbound phone calls for follow-ups and potential new client contacts.

Is Posh Virtual Receptionists good for solos?

Yes. Posh's virtual receptionist services can help attorneys from solos to medium-sized law firms.

Additional Details about Posh Virtual Receptionists

Employee Owned

Posh Virtual Receptionists is 100% employee owned. This means that each receptionist that answers the phone has a financial interest in the success of the company. And therefore, the success of their clients.

Posh App & Portal

The virtual receptionists can send messages through the Posh mobile app, or lawyers can use it as a softphone—turning their cell phone into a business number. Lawyers can even generate usage reports, edit intake scripts, and perform loads of other admin tasks within the web portal.

Integrations

The Posh app’s list of integrations is well-curated and constantly growing. Those who use many of the more popular Law Practice Management Systems (LPMS) will likely find direct integrations. So will those who use many of the popular Client Resource Managers (CRM), or scheduling systems. Attorneys who can’t quite find the right connection, though, may be able to rely on the Zapier partnership.

Zapier

Although Posh doesn’t have an extensive list of Triggers and Actions connected to Zapier, the ones they do have are likely all that is needed. However, lawyers may want to look at some of the other software with which they directly integrate.

Outbound Calling

Lawyers who have a streamlined and documented intake system, generally don’t just rely on inbound phone calls to generate PNCs. Accordingly, Posh’s virtual receptionists services will handle contacting leads that come in through web portals, and other online forms. They will make an outbound call within minutes of receiving the request.

Who Posh Virtual Receptionists is for

Posh’s answering service is for attorneys who want to streamline their client intake and hand over their receptionist duties on a permanent, or semi-permanent basis. Attorneys with a documented process for screening PNCs, onboarding new clients, and handling diverse calls that come into their office will probably see the most benefit. Using the reports in the Posh app could likely help a firm streamline even more.

Alternatively, they may not be the right solution for a solo attorney who is simply trying to hand off intake while in court, or for those looking for more of a Virtual Assistant. Although Posh can handle both, their strength comes from letting attorneys hand over much of their intake and get time back in their day.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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