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For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.
Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.
You can give your receptionist access to your calendar or scheduler so they can book appointments for you.
A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.
Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.
You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.
We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.
With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.
A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.
With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.
Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.
"This call may be recorded for quality control purposes." Only if you want to, of course.
Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.
Send and receive text messages using your business phone system.
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POSH's introductory tier starts at $54.00 per month and $1.60/minute, while their highest tier clocks in at $684.00 per month with 500 minutes built in and $1.36 per addlitional minute.
POSH Virtual Receptionists offers just that---virtual receptionist services. This includes answering and screening incoming calls and also making outbound follow-up calls to potential new clients.
No. Connecting with POSH Virtual Receptionists only requires forwarding your existing phone number.
POSH Virtual Receptionists' app directly integrates with a host of popular CRMS, including Acuity, Calendly, Google Calendar, Salesforce, and Setmore.
Yes. POSH Virtual Receptionists offer spanish-language services.
Yes. POSH Virtual Receptionists has an app that integrates with various Law Practice Management Software, and CRMs.
Although POSH Virtual Receptionists does not only serve the legal community, if definitely focuses on that sector.
POSH Virtual Receptionists answers phone calls 24/7/365.
POSH does not offer a lot of Virtual Assistant services, however their virtual receptionists will make out-bound phone calls for follow-ups and potential new client contacts.
Yes. POSH's virtual receptionist services can help attorneys from solos to medium-sized law firms.
Posh is 100% employee owned. This means that each receptionist that answers the phone on your behalf has a financial interest in the success of their company. And therefore, as a client, likely the success of yours.
The virtual receptionists can send you messages through Posh’s mobile app, or you can use it as a softphone—turning your cell phone into a business number. Additionally, you can generate usage reports, edit your intake scripts, and perform loads of other admin tasks within the web portal. This is where you can view and control Posh’s answering services.
The Posh application’s list of integrations is well curated and constantly growing. Those who use many of the more popular Law Practice Management Systems (LPMS) will find direct integrations, as will many who use popular Client Resource Managers (CRM), or Scheduling systems. For those who can’t quite find the right connection, though, you may be able to rely on their Zapier partnership.
Although Posh doesn’t have a laundry list of Triggers, and Actions connected to Zapier, the ones they do have are likely all you need. However, if you find it somehow lacking, you may want to look at some of the other software that they directly integrate with.
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