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Back Office Betties Review: Virtual Assistant for Lawyers

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Lawyerist Rating for Betties

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Rating Breakdown

Our Rating: 4.5/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.5/5

Overview
Featured Rating

What is Back Office Betties?

Back Office Betties is a Virtual Receptionist and Virtual Assistant company focused specifically on the legal field. They offer bi-lingual services, webchat, and integrate with many of the most common CRMs and LPMSs. Back Office Betties is likely worth a review for any solo or small firm who wants personalized service.

Starting Cost: $349/month for 100 minutes (Billed Monthly)

Pros
  • Unlimited Tier
  • Administrative Services
  • Warm Transfer
Cons
  • Not Available 24/7
  • Additional Charge for Team Members
  • Not for High Volume
Overview
Featured Ratings

Back Office Betties Review: Virtual Assistant for Lawyers Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Overview
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Back Office Betties Review: Virtual Assistant for Lawyers Video

Compare with Other Virtual Receptionists & Outsourced Staffing Products Download the Field Guide

Product Details

Services Offered
  • Virtual Receptionist
  • Chat
Software Integrations
  • Acuity
  • Calendly
  • MyCase
  • LawPay
  • Lexicata
  • Microsoft Bookings
  • Slack
  • PracticePanther
  • ClientRock
  • Clio
  • AppointmentCore
  • SetMore
  • Bookings
Additional Languages
  • Spanish

Core Features

For Virtual Receptionists & Outsourced Staffing, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

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Live Receptionist

Although they are called "virtual" receptionists, the person who answers the phone is, in fact, a real person who can use your customized greeting, request information according to your instructions, make warm transfers to you, or take messages.

Appointment Scheduling

You can give your receptionist access to your calendar or scheduler so they can book appointments for you.

Client Intake

A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.

Outbound Calls

Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.

Free Local or Toll-Free Phone Number

You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.

Live Chat

We're using live chat to mean chat plus a team to respond to inquiries, as opposed to a chat tool you can use to respond yourself.

Chat Tool

With a chat tool you can add a chat box to your website so that visitors can chat directly with you or your firm staff when you are available.

Chatbot

A chatbot is an automated messaging tool for automated communication with visitors to your website or within commonly used messaging apps like Facebook Messenger. Some are essentially a guided form, while others might use AI to answer more complex questions.

Call Routing

With call routing you can direct incoming calls based on criteria you set. For example, you could send existing clients directly to the lawyer handling their matter. Or distribute potential client calls evenly among intake staff. Or just send calls to your virtual receptionist after hours.

Voicemail Transcription

Your phone service can transcribe your voicemails using text recognition software so you can read your messages instead of listening to them.

Call Recording

"This call may be recorded for quality control purposes." Only if you want to, of course.

Call Analytics

Use information about your calls to identify patterns, calculate the ROI of your marketing efforts, and improve your client service.

Text Messaging

Send and receive text messages using your business phone system.

Compare Back Office Betties Similar Products

Select another product to compare:

Back Office Betties

4.5/5

Lawyerist Back Office Betties Logo
Pros
  • Unlimited Tier
  • Administrative Services
  • Warm Transfer
Cons
  • Not Available 24/7
  • Additional Charge for Team Members
  • Not for High Volume

Ruby

4.5/5

ruby logo
Pros
  • Integrations
  • Business Texting
  • 24/7/365
Cons
  • Not for High Volume
  • Weak Call Analytics
  • Not Just for Legal
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LEX Reception

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Pros
  • Administrative Services
  • Easy setup
  • Multi-lingual
Cons
  • Not for High Volume
  • No Voicemail Transcription
Read LEX Reception Review

POSH Virtual Receptionists

4.5/5

POSH Virtual Receptionists Logo
Pros
  • Warm Transfer
  • Live Chat
  • Multi-lingual
Cons
  • Limited Integrations
  • No Chat Tool
  • Not Just for Legal
Read POSH Virtual Receptionists Review

Frequently Asked Questions

What is the price of Back Office Betties?

As of this review, Back Office Betties offers four different pricing tiers starting at $349 per month (billed Monthly). As is pretty standard, these are based on the amount of minutes you use. Each increase in tier reduces your per-minute pricing. Keep in mind, however, that only the higher tiers have certain integrations.

For a premium price of $1,799/month, Back Office Betties offers an unlimited plan. This plan is intended for a solo attorney with an assistant or a two attorney firm, as there are only two user seats available. There are, however, extended benefits like 10 free webchats and conflict checks.

For a premium price of $1,599/month, the Betties offer an unlimited plan. That means unlimited minutes, plus up to two hours of virtual assistant time for additional tasks, for firms of 5 employees.

What services does Back Office Betties provide?

Back Office Betties offers Virtual Receptionists services, live web chat, and basic administrative duties. This includes making outgoing calls to potential new clients, scheduling appointments, and processing payments.

Will I need to port my number?

No, law firms will work with their existing phone provider to forward phone calls to a business number provided by the Betties. This affords law firms a tremendous amount of control over when calls are sent to their virtual receptionists.

Will Back Office Betties work with my CRM?

As of this review, Back Office Betties has an integration with Clio Grow at every pricing tier. However, at the “Racing Unlimited” tier, the receptionist will log-into your Clio, RocketMatter, or MyCase account to schedule consultations and create leads.

Does Back Office Betties offer bi-lingual services?

Yes, the Betties have a team of Spanish speaking virtual receptionists that can take in-bound or make out-bound calls.

Does Back Office Betties have an app?

Yes, they offer a web-app where your firm can keep track of its information and usage.

Is Back Office Betties Review: Virtual Assistant for Lawyers focused on the legal field?

Yes. They only serve the legal field. Specifically, they are focused on small to medium-sized law firms.

What are Back Office Betties's hours?

The Betties are available from 5am to 5pm PST.

Does Back Office Betties offer virtual assistant services?

Yes. Back Office Betties offers some basic assistant services, including outbound calling and email organization (at certain tiers).

Is Back Office Betties good for solos?

Yes, Back Office Betties offer great services for solos and small to medium-sized firms alike.

Additional Details about Back Office Betties

Dedicated team 

The Betties assign each law firm a team of 4–8 receptionists, depending on the plan. This team assists a set of around 200 firms. With Unlimited plans, it’s 40 firms. Either way, receptionists should be familiar with each practice.

Betties Legal Academy

All future Betties are specially trained by legal professionals and must pass a 2-week legal training program before working with their attorney clients. Betties Legal Academy features courses focused on legal terminology and common legal issues so Betties can speak knowledgeably to firms and clients. All receptionists must pass this course with a 100% grade before they start working with attorneys. They also have to pass a quiz about each law firm and goals for working with Back Office Betties before they can start taking and making calls for the firm.

Who Back Office Betties is For

Small law firms of up to 10 people will likely find Back Office Betties the most helpful. They have extensive customizability, and are equipped to handle administrative tasks, like email organization, in addition to regular receptionist services. Attorneys whose clients do not expect around-the-clock telephone communication (like Estate Planners, Family Lawyers, or Transactional Attorneys), will certainly find them the most helpful. Although, they could easily be used as a supplement to online lead generation.

Alternatively, larger firms, and those who rely on always-on responses to potential new client (PNC) inquiries, will likely want to look elsewhere. As will those who are looking for large-scale services like vetting a Class.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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