Part of providing great client service is being able to help clients and answer their questions when they need it most. Sometimes, this is after you’ve already left the office for the day. Clients, current and potential, aren’t always free when you are. Between work, kids, or other responsibilities, a client may not have time to call you until 8 or 9 in the evening, and they may not be too keen to play telephone tag or deal with a delayed followup. Your chance of connecting with a client dramatically decreases if you don’t connect on the first call. That client may just look for someone else who can respond right away instead of you.
If you’re thinking, “Well, I can’t be available 24/7,” you’re right, but that’s where Smith.ai comes in. Smith.ai is a leading virtual receptionist company offering professional and personalized services for solo and small firm attorneys. Their award-winning virtual receptionist and live chat services are now available 24/7, meaning with Smith.ai, you’ll never miss another client.
Smith.ai’s receptionists work in tandem with its proprietary AI to answer calls, chats, text messages, and Facebook messages to screen and schedule new clients or help current clients based on your law firm’s customized needs.
In addition to answering calls, responding to live web chats, capturing and converting new leads, and booking appointments 24/7, Smith.ai also offers:
- 24/7 Life-staffed Facebook messaging
- 24/7 Live-staffed SMS text messaging
- A free and unlimited AI-powered chatbot for your firm’s website
- Chat-to-call connect for your website visitors, which allows potential clients to request a callback from a live agent directly from their chat conversation on your website.
- Instant email or SMS follow-up after calls between potential clients and the receptionist.
Smith.ai’s comprehensive services can be personalized to best serve your firm and your clients. With its 24/7 receptionists staffing your phones, website, and Facebook, Smith.ai can help you be there for your clients all day while you focus on the work only you can do – practicing law and managing your firm.
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Last updated June 25th, 2020