Exceptional client service differentiates your firm from the next. At Actionstep we create software that enables you to run your firm AND delight your clients.

We know the lawyer-client relationship is fundamental to keeping clients happy and coming back. However, no one person can control client experience in its entirety—it is a firm-wide endeavor. Client experience is made up of 100s of touchpoints throughout the client’s journey with your firm. From the first response they get from an inquiry form or calling your reception desk, to case updates or the ease of access they have to case files.

The Challenge:

The challenge is how you and your team keep up with client expectations for each of these touchpoints. Especially when service expectations are getting higher all the time. Regardless of whether it’s a delivery service, a streaming service or a professional service—clients know what good service feels like.

This means law firm clients aren’t just comparing the service they get from you as a lawyer with service they could get from another lawyer. They compare the service they get from you to ALL the services they receive in their lives. How do you make sure every interaction and communication your client has with your firm adds up to exceptional client experiences?

The Solution:

Actionstep puts your clients at the center of everything you do at your firm. It is a complete practice management system with the flexibility to support your ideal processes across every aspect of client intake, matter & task management, document assembly & storage, client communications, billing, and much more. Using workflow to organize and automate activity across all these functions, Actionstep puts you in control every step of your client’s journey with your firm, without having to manually control every little thing.

With Actionstep you can ensure your clients receive consistent levels of service and excellent experiences, regardless of who they engage with at your firm.

See how Actionstep can transform your clients’ experience: Learn how today

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Last updated September 12th, 2022