Robust document management, organization, and productivity. Smokeball’s marquee feature is document assembly and automation. It comes with a variety of forms and letters pre-installed. Their team can also help set up additional templates, or firms can build them independently.
The software also keeps all files and matter information–including emails and billing data–all in one place for better organization of cases and tasks. This allows for a stand-out automation feature where users can attach a template to a workflow task so as to automate the document’s creation fully.
Automated time tracking. Due to the tight Microsoft Word and Outlook integration, Smokeball’s Activity Intelligence feature can keep track of work as long as you are working in Smokeball, Word, or Outlook. Firms that bill for time can convert tracked time into billable entries manually or automatically. For firms that bill by flat fee or contingency, Smokeball converts tracked time into profitability and productivity analyses. Time is broken down by practice area, matter, and staff member.
Smokeball Billing. Attorney billing features are tightly integrated with the Smokeball practice management system. It creates and delivers invoices, tracks trust accounts, creates billing reports. It also integrates with LawPay, Quickbooks, and Xero to create a full firm billing suite.
Offline access. Because Smokeball installs locally on PCs, its available to use offline. Some users find the sync issues to be frustrating, however, it comes with this level of convenience.
Cloud backend. Instead of requiring server set up and maintenance, Smokeball uses the cloud to make data available to everyone in the firm. This way, users can access documents from any computer with Smokeball or through the Smokeball mobile app so users can view and save documents on the go.
Things You Might Want to Know
Basics
Windows only. Mac users will have to run Windows using virtualization software like Boot Camp, Parallels, or VMWare Fusion in order to use Smokeball.
Apps. There are mobile apps for both iOS and Android. The mobile apps allow users to view matters, see daily digests, personal and team calendars, tasks and to-do lists. Users can also add documents to a matter from the app.
Setup
After sign up, a representative will schedule a call. They go through the install process and remotely install and configure the software. Here’s what’s included in the onboarding process:
- Installation.
- Installing add-ins for Microsoft Word and Outlook.
- Setting up your letterhead template.
- Configuring user preferences.
- A consultation call to learn more about your firm and its needs.
- Two online training sessions covering basic and advanced features, and additional feature-related training you request.
- Dedicated account management from their “client success team” for the life of your subscription.
In short, the setup process is fairly time-intensive, but in general, robust functionality requires some set-up..
Migration. Except for contacts, there is no way to bulk import information from other practice management software into Smokeball. For contacts, Smokeball asks for a CSV file during onboarding. The tight integration with Microsoft Outlook also includes calendar sync.
Template setup. There are three ways to get up and running with document assembly: (1) use the pre-installed templates, which include public court and administrative forms; (2) provide documents to Smokeball to turn them into templates; or (3) set up templates yourself.
Tasks & Activities
Task permissions. While it is convenient to be able to view the tasks of everyone at the firm, there is no way to restrict permissions.
Invoicing included. Users can track time in their interface—either automatically or manually. Then they can use its billing features to transform time entry into finalized invoices and send invoices.
Data & Security
Backup. Smokeball uses Amazon S3, a cloud-storage service with a high level of security, uptime, and backup capabilities.
Security. Smokeball uses 256-bit SSL encryption for all data traveling between computers, servers, and all data while at rest. This is an essential element all users should look for in any software that houses or manages sensitive data.
Smokeball for Texas Family Law Firm
I signed the initial contract with Smokeball in May of 2022 and I paid extra for Smokeball to migrate my client data from the case management system I was using. It is now February of 2023 and I still do not have a working product. Smokeball has not migrated my data. They have not provided me with a firm dashboard. There has been turnover and I have lost “my” data migration specialist multiple times. I cannot begin using Smokeball until the data is migrated and I have a firm dashboard so I am paying for two case management systems right now. When I informed Smokeball that I just wanted out of the agreement. They said they cannot do that so they are still charging me and I do not have a usable product. This has been a miserable experience and their customer service has been terrible. I strongly advise against entering any agreements with Smokeball.
Smokeball for a Family Law Firm
I made the change from Leap to Smokeball as the principal of a small family law firm. I invested in the cost of moving data files from Leap and set up MYOB to work with Smokeball. I made the transition pulled the trigger and on day one found the court documents I was promised would work were terrible. Unlike Leap no autocalculate.
I was offered add on software ‘FamilyProperty’ which was never mentioned at the time of initial negotiation.
I am still waiting a refund 5 months after terminating the agreement as a consequence of the failure of Smokeball to deliver software in accordance with the representations made regarding its performance.
Magic
Started using it 18 months ago. I reclaimed 2-3 days per month that I used to spend doing the bills and managing the billing process. The auto-time tracking feature is the most remarkable development ever. If your fingers are on a keyboard, Smokeball is capturing your time. Most days, billing for me now means 3-5 minutes of editing the auto-time data. Billing and editing is easy to use. Also robust practice management features and cloud storage. My entire electronic pleading file is now on my phone.
It’s not perfect, it needs some more reporting tools. But it is the most amazing, flexible and robust solution I’ve encountered. I can’t recommend it enough.
Kept their promises
I have a not super complicated EP practice, and I went with Smokeball because of their promise to tightly integrate with Office 365 and provide excellent document assembly. It also has some automated timekeeping feature, where it tracks the emails, documents, and memo’s created out of Smokeball – making it easy to complete your timekeeping later in the day. I’ve been very, very happy.
Excellent Email Integration
Extremely satisfied. Smokeball has an excellent layout, helpful support and the desktop elements makes it faster than web-based programs. Additionally, Smokeball allows you to link emails to matters directly in Outlook as well as to directly upload and save documents to/from matters. I don’t think any other practice management software offers this level of integration.