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LawPay Custom Payment Features Improve Client Experience

You work hard and do good work for your clients. You present a professional front and provide a great client experience from start to finish. Likely, this includes customizing your intake to ensure clients feel confident in choosing you as their attorney. So, if you have a custom intake form specific for your practice, do you also have one for your payments page? This is where LawPay’s custom payment page and links can help.

A payments page is an often overlooked part of the client experience. An online payments page gives clients convenience, security, and flexibility when paying you. Most attorneys just take payments over the phone or in person. And, if attorneys do offer online payments, it’s usually through a generic online form with no clear ties to your practice. This is fine if you just want to get paid. But, if you want to keep wow-ing your clients and further your firm’s brand, a custom payment page will help.

What Can a Custom Payment Page Do For You?

Custom payment pages provide your clients an on-brand, seamless, and tailored experience. They let clients pay directly into their trust account, set up recurring payments, or pay their invoices—all via a LawPay payment link or QR code. Payment pages will have fields for your clients to enter details related to the transaction or even an invoice or matter number. On the backend, a custom payment page allows you to link payments to matters or clients, securely receive payments, and streamline your workflow. It can also give your services extra polish in providing clients a convenient and modern way to pay.

You can hire someone to help you build a custom payment page for your firm’s website. But if you have LawPay, you can create custom payment pages showcasing your firm’s brand that allow you to accept online payments in the office, over email, through your website, or on any mobile device.

Build Your Firm’s Custom Payment Page With LawPay

LawPay is an online payment solution specifically designed to help lawyers get paid without sacrificing time. When payments are processed through LawPay, all earned and unearned fees are properly sorted into your trust and operating accounts. And, this covers IOLTA protection from third-party debiting. 

As a LawPay user, you can have them build out custom payment pages, and their corresponding links, depending on your firm’s needs. Just let them know how your perfect page will look, and they’ll create it. Custom payment pages can be built for trust payments, retainers, or even consulting fees. Instead of a generic page for all payments, your payment pages can be specific to your needs and brand. 

In addition to billing information, you can add fields to request a matter number, invoice number, or any other useful detail. These fields can be in the form of text boxes, checkboxes, or even drop-down menus. Further, you can customize payments to collect flat fees and let clients arrange payment plans or recurring payments. You can even set up payment pages to pass credit card surcharge fees to the client—obviously, check your rules to make sure that is proper. 

As with all LawPay features, your payment pages are 100% PCI compliant, which means it follows all industry and jurisdictional regulations, standards, and best practices. 

Make The Redirect Work for You

Another unique feature of LawPay’s custom payment pages is the redirect. Typically, when a client finishes paying, they’re redirected to a “Thank You” page. LawPay custom payment pages allow you to redirect to any page you want, including your calendar booking system to schedule a meeting. This means you can easily set-up a workflow to get paid prior to allowing your potential new client to schedule a consultation.

With LawPay, you can create as many custom payment pages as you want, and each payment page will have a unique URL and QR code. This means you can easily share a LawPay payment link via email, your website, or an online invoice. You can also print a QR code on mailed invoices or your reception desk so clients can scan and pay through their mobile devices. 

LawPay’s Chrome extension could make things even more convenient for you. This extension installs a button in your Chrome browser that gives you quick and easy access to your secure LawPay payment page(s). Open your payment page instantly in a separate tab, or copy the link to your clipboard with a click of your mouse. The browser extension allows you to accept payments and send LawPay payment links to your clients in seconds without leaving your browser or log in to your LawPay account.

Stellar Customer Support

LawPay offers a powerful and convenient way for lawyers to get paid. But, what really makes them stand out is their dedicated customer support. As a LawPay client, you’ll have a dedicated risk management team to answer questions and resolve issues you may encounter. This really comes in handy if you’ve ever dealt with a chargeback claim.

If you prefer troubleshooting issues yourself, you can access LawPay’s comprehensive support library. Their support library is available even without logging into your LawPay account. It boasts hundreds of useful articles, templates, and even CLE courses to improve how you run your firm.

Demo Video 

Rachel from LawPay recently gave us a demo of the payment page feature, a few use cases, and how it can help your firm. Take a look at the video below for a walkthrough she provided our Legal Tech Advisor, Zack Glaser.

How to Get It

LawPay has been powering payments for the legal industry for over a decade. It brings full trust-account compliance to a huge list of more than thirty integration partners. If you’d like to learn more about LawPay and how it can help you get paid securely and with flair, contact them at lawpay.com to learn more or schedule a demo.

Want to learn more about LawPay? Check out our other product spotlight on LawPay’s Card Vault feature, or our full review, where you can see a full features list, other demo videos, and community comments. Remember that Lawyerist readers get an affinity benefit through the review page.

LawPay Acquires MyCase: What Does it Mean for the Rest of Us?

LawPay’s acquisition of MyCase highlights an industry doubling down on building platforms, not tools. Is this what lawyers want? I don’t know. Is it what they need? Sure, some of them.

It’s inherently difficult to build and maintain an all-in-one law practice management system (LPMS) like MyCase. By its very nature, it doesn’t integrate with many other providers. That’s the point, though—it shouldn’t have to integrate with anything—it should all be built-in. This creates a single platform for users to run their practices.

Alternatively, life as an add-on product like LawPay can be a fickle existence. Yes, your value is determined by how well you serve your customer, but it also depends on how well you integrate into the rest of your customer’s Legal Tech Stack.

With that, LawPay’s acquisition of MyCase makes sense. MyCase gets an exceptional payment processor, while LawPay gets basically everything else. LawPay is now in the LPMS game, which is fair play at this point.

The Particular Case of MyCase

The challenge for an all-in-one is that the quality of your system rises and falls based on your worst asset. This quality isn’t usually measured against your direct competitors. You’re measured against the providers of each aspect of your platform. That’s not to say that you have to be the best—but you have to be competitive (i.e. MyCase’s internal communication platform will have to be comparable to Slack).

MyCase has to either build or buy high-quality versions of each aspect of its platform to stay at the forefront of the industry. This explains the purchase of Soluno, CASEpeer, Woodpecker, and obviously includes ePayments (LawPay).

Yes, MyCase has its own payment processor, but they still integrate with LawPay because LawPay is the leader. But, when you’re trying to build an all-in-one platform, you want to avoid integrations if you can. And even better, you want to build or buy the leader (or, in this case, have the leader buy you).

What LawPay Acquires with MyCase

It turns out there’s a lot of money to be made in credit card processing. LawPay is now seeing many competitors enter the market (Clio, PracticePanther, Filevine, CosmoLex, and even TimeSolv, to name a few). Although LawPay currently has a competitive advantage—their features are generally ahead of the rest—how long will that last?

LawPay excels at making it easy for law firm clients to pay their bills. The problem is, LawPay relies on other products to handle all the remaining aspects of running a firm. In the end, they are an add-on—a really good one—but still an add-on. 

So, what happens when the products you integrate with no longer need to integrate? More importantly, what happens when the 300-pound centaur in the room starts in on your market?

Well, if you’re not trying to increase your integration ability, then you’ve either gotta build it or buy it. And if you can afford it, MyCase will provide just about everything needed to remain a leader in a fast-growing legal tech market. When LawPay acquires MyCase, they gain a platform.

What Does This Mean?

Setting the specifics of this particular deal aside, we are in a time of rampant acquisition. Legal tech providers are moving away from building a single tool and more toward building a platform. Even the king of integration, Clio, is starting to bring much of their functionality in-house.

This makes sense. Platforms are sticky. The platform upon which you run your practice is not fungible. The tool you use to track your time and billing, however, is.

Unfortunately, the practice of law is not a monolith. I’ve yet to see two attorneys who approach their operations similarly. More importantly, though, lawyers don’t like being told how to practice—even if it’s right. The more insular these platforms get, the less customizable they become for a user’s particular needs. (That’s just the nature of limiting choice.)

Yet, there’s something about being able to piece together my own platform from individual, discrete, well-built tools that resonates with to me. And although I’m not their ideal customer, I don’t think I’m the only one. To be clear, LawPay’s acquisition of MyCase doesn’t worry me. They are both responsive to their customer needs, and do a great job of remaining as versatile as possible. I’m just mourning the loss of choice. But, as I said earlier, less choice, and less complexity is a good thing for a lot of lawyers.

LawPay Takes Care of PCI Compliance While You Take Care of Your Clients

LawPay is a payment processing platform built specifically for attorneys and law firms. They help to keep attorneys compliant with trust account obligations and Payment Card Industry (PCI) compliance obligations, while still offering expected conveniences to their clients. It’s this client-centered outlook that helps LawPay remain a leader in the industry year in and year out. 

Client-Centered

One of LawPay’s major client-centered features is the Card Vault, which we reviewed in a previous Product Spotlight article. This functionality allows attorneys to save their client’s payment information inside the system for quick and efficient use later. It stores credit card information in a safe and secure way while remaining PCI compliant (see below).

Request Card Info

As far as client convenience, however, it doesn’t get much better than the ability to request card information from your clients. Even prior to creating an invoice, or billing a tenth of an hour, firms can send a secure link to their clients and collect their credit card, ACH, or debit card information electronically. Not only is this more convenient for the firm, but it’s much easier for your client. And this kind of convenience has come to be expected in consumer-facing industries.

Once client information is collected, it can be used in subsequent transactions to make payments on a client’s account (with their appropriate permission, of course). This makes refilling a trust account a breeze.

Simple PCI Compliance with LawPay

PCI compliance can be a confusing issue for law firms, even at best. And, any attorney who accepts ePayments will have to establish this compliance on an annual basis. This is not very difficult to do if your payment processing is very basic. But, if you introduce client-centric features (like Card Vault) it becomes difficult quickly.

Yet, LawPay takes care of PCI compliance for you—even with these advanced features. Yes, you still have to establish your compliance, but you can do that essentially by showing you use LawPay.

Demo Video

Take a look at the video below to see the request card information feature in action. 

How to Get It

Want to learn more? Check out our full review of LawPay, including community comments, features, FAQs, and more demos.Ready to contact LawPay directly, request a free demo from them over at LawPay.com.

LawPay’s Card Vault Securely Stores Payments and Saves Time

Accepting credit card payments is becoming the norm for law firms. If your firm is still accepting only cash or checks, you’re missing out on a large portion of potential clients. Over 70% of Americans have at least one credit card. As of last year, credit cards made up nearly 40% of all transactions at point-of-sale locations. And when it comes to e-payments, card payments and ACH are the most popular options. It’s faster and more secure, for clients and merchants alike, to make payments by card. Firms that provide a variety of payment options can attract more clients, get paid faster, and collect more. To run a modern and efficient law firm, you must be able to accept credit card payments through an e-payment platform. 

ePayments, Compliance, and Simplifying Your Workflow

Maybe your firm’s hesitation in accepting credit cards or ePayments is the ethics and compliance issues surrounding them. With ePayment options, attorneys can easily set up payment plans, flexible billing options, and charge for past-due invoices. These are all ways to streamline your time and increase efficiency. But, with each of these options, there are jurisdictional rules to consider. It can be overwhelming for attorneys to navigate those on top of the other day-to-day work to run a law firm. The better option is to work with a software company knowledgeable about legal accounting, including IOLTA and PCI requirements. You can easily manage your trust and operating accounts and client payments through a single system. 

Working with a payment system built for law firms allows you to flow credit card payments into client accounts seamlessly. Those payments can go directly into a trust account or towards a deposit, helping you stay compliant. This workflow runs even more smoothly by having your client’s payment information on file, stored in a secured credit card vault. You’ll save time, get paid more quickly, and provide a more polished client experience.

LawPay was built exclusively for attorneys and their needs. They make it easy for law firms to get paid by securely storing client credit card and eCheck information in their Card Vault. 

LawPay’s Secured Credit Card Vault

With LawPay’s Card Vault, you can store your client’s preferred payment method in a secure vault and update it later. There are two ways to store a client’s payment information: Add New Card or Request Card. Add New Card is where your firm inputs the payment information. This is useful when a client is in the office or wants to provide payment information over the phone. Your client can give you their credit card info and authorization to make charges to the card. Simple, straightforward, but potentially prone to data entry errors. Sometimes you want clients to input that information themselves. 

Request Card sends an email to your client with a link to a secure form to input their card information. Clients will enter their own information so no one at your firm will ever see the card or account number. Clients are also able to input multiple payment methods. So if clients want to keep a credit card and eCheck on file, LawPay can support that. As clients fill out the form, they’ll also be required to give your firm authorization to make charges. This way, you’ll have a signed digital record of your client’s approval to keep their payment method on file.

After a client’s credit card information is collected and vaulted, only the last four digits of the card and expiration date will be visible. You can charge a saved payment method with just a few clicks and view those charges in minutes. Once a client makes a payment, you can create a payment schedule for future payments on the vaulted card. Need to make changes on vaulted payment methods? Simply click “Manage Cards” and edit payment methods without needing a full card number. Want to view transactions on vaulted cards? LawPay allows you to quickly run transaction reports and export into something like Excel in just a few clicks. Easy, right? It gets better.

With its flexible features, Card Vault, and LawPay, are 100% PCI compliant. This means it follows all industry and jurisdictional regulations, standards, and best practices. So if you’re a LawPay user, you’re also PCI compliant!

Dedicated Support

Being PCI compliant is great, but knowing how to handle difficult or complex payment issues is important, too. For example, in taking credit card payments, sometimes clients will dispute a charge on their credit card. If a client disputes a charge, credit card processors may attempt to take back money in the disputed transaction. Client funds are to be held inviolate. No other entity should be able to access those funds. This could mean a third party accessing funds deposited into trust, or money that potentially belongs to a different client. Either way, this is a big ethics no-no, and a complicated issue to resolve by yourself.  

As a LawPay client, you’ll have a dedicated risk management team to help with chargeback cases. When you reach out to the LawPay risk team for help, whether by phone or email, you’ll always reach a real person. LawPay understands the legal market and can help guide you through tricky situations, like chargebacks. This is truly a special and unique feature.

And if you prefer to try and troubleshoot issues yourself, you can access LawPay’s comprehensive support library. Their support library is available even if you’re not logged into LawPay. Their library boasts hundreds of useful articles, templates, and even CLE courses to support and improve how you run and manage your firm.

Demo Video 

Rachel from LawPay recently gave us a demo of the secured Credit Card Vault feature and how it works. Take a look at the video below to see a walkthrough she provided our Legal Tech Advisor, Zack Glaser.

How to Get It

If you’d like to learn more about LawPay and how its secured credit card vault can help you get paid more quickly, contact them at lawpay.com to learn more or schedule a demo.

Want to learn more about LawPay? Check out our full review for a features list, other demo videos, and community comments. Remember that Lawyerist readers get an affinity benefit through the review page.

LawPay ClientCredit Simplifies Client Payments With Buy Now, Pay Later Options

LawPay has just announced LawPay ClientCredit to help law firms get paid faster while still offering client flexibility. This feature rolls out in full force in mid-April but is currently in beta for existing and new users. 

In the meantime, LawPay has extended its universal payment link functionality to include QR Codes. They also implemented their Card Vault functionality to streamline client payments.

LawPay ClientCredit

Although your firm may want to allow clients to pay in installments, your business may not be able to afford this courtesy. LawPay now offers ClientCredit, where you can get paid today, while your clients can pay through installments.

Through LawPay’s partnership with Affirm, your client can easily obtain financing while paying your invoice. This may be the difference between using your services and going elsewhere.

Although they don’t officially roll out ClientCredit until mid-April, existing and new users can use it in beta mode right now.

Universal Payment QR Codes

LawPay has had universal payment links for quite some time. This is where firms place a link on their invoices, emails, or even text messages, and clients are directed to a general online payment page. 

Now, LawPay has integrated QR Codes into this functionality. In addition to these universal payment links, law firms can have their clients use QR codes to access those universal payment pages. This benefits those using their mobile phones to access the universal payment link.

Safely Save Credit Card Information

Since clients don’t generally pay in one single invoice, LawPay has made it simple for them to save their payment information safely and securely. Through Card Vault,  LawPay allows you to safely keep client card information on file, while remaining PCI compliant. So, each time your clients need to pay an invoice, they can simply click “pay” instead of re-entering their information.

Take a look at the demo below to learn more about Client Credit from LawPay.

How to Get It

Want to learn more? Check out our full review of LawPay, including community comments, features, FAQs, and more demos.Ready to contact LawPay directly, request a free demo from them over at LawPay.com.

Collect 2019 Billings with LawPay

Improving collections can be as easy as allowing your clients to pay conveniently, securely, and simply with online credit or debit card payments. Let LawPay help you end this year on a high note with features like personalized payment links. This way, you can make it easy for clients to pay online by adding a payment link to your invoices, email signature, and your firm’s website. 

Details

LawPay offers custom payment links that send your clients directly to a personalized and customizable payment page that is both convenient and PCI 1-level secure. Payment pages can include any information you want, like your firm’s contact information and logo, and allow you to accept online payments at your office, over email, through your website, or on any mobile device for simple and seamless payments. 

Detailed image of Invoice Payment Screen. Add a payment link to your website. Create a branded experience. Add a personal message.

You can include a link to your payment page through email, at the bottom of invoices, or on your law firm’s website so your clients know how to pay you for your services. One of the most popular ways to use your payment page is to directly link it in your existing email correspondence with clients. If you are sending your client an email with an electronic invoice attached or are following up on a past due invoice, adding your payment page link gives clients a convenient way to make their payment. 

Once payment is made, you’ll get an email notification and see the funds in your account in 1-2 business days. Easy, convenient, and simple for both you and your client. 

How to Get It

LawPay is a payment solution designed just for lawyers and is integrated with many popular law practice management software programs. It is recommended by over 90 state and local bar associations across the country for its support in handling credit card payments in law offices. With LawPay, you can accept card and eCheck payments in accordance with ABA and IOLTA guidelines. 

To learn more about LawPay and how they can improve collections for your firm, visit lawpay.com today!

LawPay Integrates with QuickBooks Online

We take your feedback very seriously. From day one, we’ve designed LawPay specifically for lawyers, with your needs and unique business requirements in mind. So, when you told us you wanted an integration with QuickBooks Online, we listened.

What does this mean for you? You can now reconcile LawPay payments in QuickBooks Online, making it even easier for you to manage your firm’s cash flow.

Check out our quick checklist for steps you’ll need to take to import your transactions into your QuickBooks Online account.