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8×8 Review: Remote Office & VoIP For Lawyers

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Lawyerist Rating for 8x8

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Rating Breakdown

Our Rating: 4.4/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.4/5

Overview
Featured Rating

What is 8x8?

8×8 is a Voice over IP phone provider that also provides Video Conferencing solutions and interoffice chat. It is a comprehensive solution. And although it can certainly be used by lawyers and law firms, the legal field is not its sole focus. This means that you will want to perform due diligence when exploring the privacy and security of the systems, and you are unlikely to find any integrations with an LPMS system.

Starting Cost: 24.00

Pros
  • Video Built-in
  • Text Built-in
  • Voicemail Transcription
Cons
  • Lack of Integrations
  • Not Specific to Legal
  • No Hot-desking
Overview
Featured Ratings

8×8 Review: Remote Office & VoIP For Lawyers Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Overview
Featured Rating
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8×8 Review: Remote Office & VoIP For Lawyers Video

Compare with Other VoIP Providers Products Download the Field Guide

Product Details

Website
https://8x8.com
Apps
  • Web
Additional Featrues
  • Microsoft Office365
  • GSuite

Core Features

For VoIP Providers, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Number Porting

Are you able to transfer your existing numbers to the Provider?

Auto Attendant

Most Providers allow you to set-up a custom greeting and caller guide..

Call Recording

Does the Provider allow you to record phone calls?

Conference Calling

Are you able to make calls to multiple recipients at the same time?

Conference Room (Bridge)

Can you host multiple-user call-in conference rooms?

Voicemail

Can users set-up their own personalized voicemail inboxes?

Intercom

Can you page other individuals on the VoIP system?

Paging

Can you make announcements to multiple users at the same time?

Presence Indicator

Will the system allow you to indicate whether team members are currently on another line?

HD Call Quality

Does the service provide constant HD quality?

Call Forwarding

Does the Provider allow you to forward your business phone number to your cell phone or other phone line?

Call Management

Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?

Caller ID

Does the Provider show the Caller ID of the incoming caller?

Call Parking

Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.

Call Transfer

Can users transfer calls from one extension directly to another?

Call Waiting

Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?

Custom Call Routing

Are you able to set-up automatic menu options for incoming calls?

Custom Schedules

Can you route/restrict calls based on the date and time you receive them?

Do Not Disturb

Can individual users set their incoming calls to go directly to VM, or route elsewhere?

Emergency Services

Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?

Extensions

Can you set up separate extensions for individual users, and use them to communicate internally?

E2E Encryption

Does the provider use true End-to-End Encryption for all calls and at all times?

Web App/Portal

Does the provider give you access to your information via a web application?

Visual Voicemail

Can you access and review your voicemail messages through an app or online account?

Voicemail-to-Email

Can you have voicemail messages transcribed to email?

Hot Desking

Does your user phone number and features follow you to different devices that you log into?

Ring Groups

Can you set-up specific groups to alert to incoming phone calls?

Business Alert

Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?

Compare 8x8 Similar Products

Select another product to compare:

8x8

4.4/5

8x8 logo in red
Pros
  • Video Built-in
  • Text Built-in
  • Voicemail Transcription
Cons
  • Lack of Integrations
  • Not Specific to Legal
  • No Hot-desking

Corvum

4.5/5

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Pros
  • Text Built-in
  • Call Tracking
  • Clio Integration
Cons
  • Lack of Integrations
  • Expensive
  • No Video Service
Read Corvum Review

RingCentral

4.7/5

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Pros
  • Video Built-in
  • Text Built-in
  • Integrations
Cons
  • Not Specific to Legal
  • Expensive
  • Not for Solos
Read RingCentral Review

Frequently Asked Questions

Where can I use 8x8?

8x8 is a cloud-based Voice over Internet Protocol phone system provider. It can be used through any modern browser, or through a software phone on your computer or mobile device, including apps for iOS and Android.

What is the price of 8x8?

As of this review, 8x8 does not publish pricing. 8x8 offers five service tiers: X2, X4, X6, X7, and x8. For traditional VOIP functions, X2 or X4 should suffice. The upper plans include call center-type features.

Does 8x8 integrate with my Law Practice Management Software?

At the time of this review, 8x8 does not integrate with any law practice management software. However, it does integrate with Zapier, although it only has SMS-related triggers.

Is 8x8 secure enough for my law firm?

Although 8x8 does not offer end-to-end encryption for phone calls, it does have a high standard of security. Video meetings can be encrypted end-to-end, if the firm enables that feature. Most lawyers will find that this is enough for their purposes. However, unencrypted SMS should never be used to transfer sensitive or confidential information.

Can I use 8x8 from my mobile phone?

Yes. 8x8 offers a soft phone and a mobile phone app so you can use the platform from your computer or your smartphone.

Does 8x8 have video capabilities?

Yes. 8x8 offers video conferencing services. Although it may not be as convenient as some platforms, they offer end-to-end encryption as an option, so you know your client video meeting communications are secure.

Is 8x8 easy to setup?

Yes, 8x8 is relatively uncomplicated, as there is no hardware to install or setup.

Does 8x8 integrate with Zapier?

Yes, it does. Although the integration may leave much to be desired from those who are looking to log calls into their law practice management software.

Does 8x8 have business text?

Yes. They offer SMS business texting.

Is 8x8 good for solos?

Yes. 8x8 would be good for solos. It is relatively easy to setup and can be used and accessed from your mobile phone. It lacks integrations, though, which may be a deal killer for firms with more complex legal tech stacks.

Additional Details about 8x8

8×8 Pricing

8×8 offers competitive tiers to meet the VOIP needs of everyone from a solo attorney to a high-volume price with call center-level needs. Even with the “base” X2 tier, you get pretty much everything the other tiers have (video conferencing and business phone), including VoIP fax. Upgrading one level to X4 adds supervisor and call activity analytics. Moving beyond X4 gets into contact center features that may add value for larger firms or high-volume practices who also have the staff to handle that many calls.

Most law firms considering 8×8 should limit their comparisons to X2 and X4, and probably choose X2. The significant additional features X4 adds (unlimited calls to 34 more countries than X2, supervisor monitoring, and supervisor analytics) are likely unnecessary. However, some firms may want the third differentiator: receptionist and operator controls.

And you can mix and match plan types. So, if the firm needs a single receptionist, 8×8 permits a firm to have many X2 users and a single X4 user. Business Text

Unlike the other solutions in this Portal, 8×8 does not offer Business Text messaging. It is something that you will have to add-on using their API. However, even when you do this, the SMS will only send outbound messages. If you need to communicate with your clients via text message, you will likely need to get another solution as well.

Who 8x8 is for

8×8 is a solution built more for medium-sized to large law firms. Although any sized firm could use them, their real benefit comes from taking advantage of their entire suite of solutions.8×8 is a solution built more for medium-sized to large law firms. Although any sized firm could use them, their real benefit comes from taking advantage of their entire suite of solutions.

Law firms looking to replace their current Private Branch Exchange (PBX) systems will find the functionality they need in 8×8, including interoffice messaging and video conferencing solutions.

However, this all comes at a price and may be redundant for some. Smaller firms or solo practitioners who already have much of this functionality, may not benefit from these comprehensive solutions.

Ultimately, 8×8 is a full-featured VOIP provider that can easily grow with you as your firm expands. The fact that even its entry-level subscription includes nearly all the tools you’d want makes it very attractive. However, those looking for a direct integration between an LPMS and VOIP system should look elsewhere.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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