Corvum Review: Remote Office & VoIP For Lawyers

Setting Up Auto-Attendant

Corvum allows a firm to create business rules for incoming office phone calls (e.g., after 3pm, all calls route to a particular team member). These are often complex to assemble, and the view under the hood can sometimes be daunting. The Corvum team will happily help customers create and adjust rules as needed. 

Voicemail

Visual Voicemail. Although visual voicemail is common on smartphones and some other applications, it is important to note that Corvum provides it. Voicemails can be downloaded as MP3 files and stored in the electronic case file if necessary. Additionally, it allows users to access messages using a visual dashboard instead of dialing into a voicemail box.

Voicemail to Text.As speech-to-text recognition improves, the value of automatically transcribing voice messages to text increases. This is especially valuable for attorneys in court or other venues where they can check their email but wouldn’t be able to call into a voicemail box.

Business Text Messaging

Corvum Texting, their newest feature as of this review, may not be as feature-filled as other products, like ZipWhip, but it likely has all the functionality a small to medium-sized practice needs. Although the most valuable part of business text messaging services is avoiding personal cell phone usage for client communications, most attorneys will find the ability to create searchable, downloadable text strings useful. Attorneys with Clio can even sync these strings to their client communications. 

Sync with Clio

As we have said at Lawyerist, not all synchronization claims are identical. Ideally, when syncing information to and from an LPMS, look for push-pull synchronization, which Corvum has. Push-pull sync means that the Corvum system retrieves information from Clio and also sends information directly to Clio for filing. For example, contacts from Clio can be accessed in the Corvum system, and new contacts created in Corvum automatically appear in the firm’s Clio system. 

Software Phone

Making and receiving phone calls with Corvum requires a software phone application from Bria. A Corvum subscription includes this program. The benefit of these “soft” phones, and possibly the main benefit of VoIP overall, is that a user’s phone is available wherever that user’s computer or smartphone is. Bria makes versions of its apps for desktop computers, mobile devices, and even desk phones set up for VoIP connectivity. 

Who Corvum is For

Corvum would be good for any small to medium-sized law firm wanting the functionality of VoIP phone services. It is particularly good for those needing business texting and remote workers requiring access to an “office” phone. 

Corvum would be good for any small to medium-sized law firm wanting the functionality of VoIP phone services. It is particularly good for those needing business texting and remote workers requiring access to an “office” phone.