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What is Corvum?
Corvum is a Voice-over-IP (VoIP) provider specifically for lawyers and law firms. Essentially, they provide internet-based phone services that can go wherever a user wants to work. As our review shows, they integrate directly with Clio’s Law Practice Management Software and provide business texting (both SMS and MMS) capabilities–which solves some specific problems for attorney communications.
Starting Cost: 34.95
Lack of Integrations
No Video Service
Corvum Review: Remote Office & VoIP For Lawyers Features
Customer Experience & Support
Price & Value
Innovation & Future-Proofing
Corvum Review: Remote Office & VoIP For Lawyers Video
For VoIP Providers, the following are essential features, and you should therefore expect to see a check in every box in this section.
Are you able to transfer your existing numbers to the Provider?
Most Providers allow you to set-up a custom greeting and caller guide..
Does the Provider allow you to record phone calls?
Are you able to make calls to multiple recipients at the same time?
Conference Room (Bridge)
Can you host multiple-user call-in conference rooms?
Can users set-up their own personalized voicemail inboxes?
Can you page other individuals on the VoIP system?
Can you make announcements to multiple users at the same time?
Will the system allow you to indicate whether team members are currently on another line?
HD Call Quality
Does the service provide constant HD quality?
Does the Provider allow you to forward your business phone number to your cell phone or other phone line?
Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?
Does the Provider show the Caller ID of the incoming caller?
Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.
Can users transfer calls from one extension directly to another?
Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?
Custom Call Routing
Are you able to set-up automatic menu options for incoming calls?
Can you route/restrict calls based on the date and time you receive them?
Do Not Disturb
Can individual users set their incoming calls to go directly to VM, or route elsewhere?
Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?
Can you set up separate extensions for individual users, and use them to communicate internally?
Does the provider use true End-to-End Encryption for all calls and at all times?
Does the provider give you access to your information via a web application?
Can you access and review your voicemail messages through an app or online account?
Can you have voicemail messages transcribed to email?
Does your user phone number and features follow you to different devices that you log into?
Can you set-up specific groups to alert to incoming phone calls?
Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?
Additional Details about Corvum
Setting Up Auto-Attendant
Corvum allows a firmto create business rules for incoming office phone calls (e.g., after 3pm, all calls route to a particular team member). These are often complex to assemble, and the view under the hood can sometimes be daunting. The Corvum team will happily help customers create and adjust rules as needed.
Visual Voicemail. Although visual voicemail is common on smartphones and some other applications, it is important to note that Corvum providesit. Voicemails can be downloaded as MP3 files and stored in the electronic case file if necessary.Additionally, it allows usersto access messages using a visual dashboard instead of dialinginto avoicemail box.
Voicemail to Text.As speech-to-text recognition improves, the value of automatically transcribing voice messages to text increases. This is especially valuable for attorneys in court or other venues where they can check their email but wouldn’t be able to call intoavoicemail box.
Business Text Messaging
Corvum Texting, their newest feature as of this review, may not be as feature-filled as other products, like ZipWhip, but it likely has all the functionality a small to medium-sized practice needs. Although the most valuable part of business text messaging services is avoiding personal cell phone usagefor client communications, most attorneys will find the ability to create searchable, downloadable text strings useful. Attorneys with Clio can even sync these strings to their client communications.
Sync with Clio
As we have said at Lawyerist, not all synchronization claims are identical. Ideally, when syncinginformation to and from an LPMS, look for push-pull synchronization, which Corvum has. Push-pull sync means that the Corvum system retrieves information fromClioand also sends information directly to Clio for filing. For example, contacts from Clio can be accessed in the Corvum system, and new contacts created inCorvum automatically appear in the firm’sClio system.
Making and receivingphone calls with Corvum requires a software phone application from Bria. A Corvum subscription includes this program. The benefit of these “soft” phones, and possibly the main benefit of VoIP overall, is that a user’s phone is available wherever that user’s computer or smartphone is. Bria makes versions of its apps for desktop computers, mobile devices, and even desk phones set up for VoIP connectivity.
Who Corvum is For
Corvum would be good for any small to medium-sized law firmwanting the functionality of VoIP phone services. It is particularly good for thoseneeding business texting and remote workers requiring access to an “office” phone.
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