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Corvum Review: Remote Office & VoIP For Lawyers

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Lawyerist Rating for Corvum

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Rating Breakdown

Our Rating: 4.5/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.5/5

Overview
Featured Rating

What is Corvum?

Corvum is a Voice-over-IP (VoIP) provider specifically for lawyers and law firms. Essentially, they provide internet-based phone services that can go wherever a user wants to work. As our review shows, they integrate directly with Clio’s Law Practice Management Software and provide business texting (both SMS and MMS) capabilities–which solves some specific problems for attorney communications. 

Starting Cost: 34.95

Pros
  • Text Built-in
  • Call Tracking
  • Clio Integration
Cons
  • Lack of Integrations
  • Expensive
  • No Video Service
Overview
Featured Ratings

Corvum Review: Remote Office & VoIP For Lawyers Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Overview
Featured Rating
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Corvum Review: Remote Office & VoIP For Lawyers Video

Compare with Other VoIP Providers Products Download the Field Guide

Product Details

Website
https://corvum.io
Apps
  • Android
  • iOS
  • iPadOS
  • Web
  • MacOS
  • Windows
Additional Featrues
  • Clio

Core Features

For VoIP Providers, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Number Porting

Are you able to transfer your existing numbers to the Provider?

Auto Attendant

Most Providers allow you to set-up a custom greeting and caller guide..

Call Recording

Does the Provider allow you to record phone calls?

Conference Calling

Are you able to make calls to multiple recipients at the same time?

Conference Room (Bridge)

Can you host multiple-user call-in conference rooms?

Voicemail

Can users set-up their own personalized voicemail inboxes?

Intercom

Can you page other individuals on the VoIP system?

Paging

Can you make announcements to multiple users at the same time?

Presence Indicator

Will the system allow you to indicate whether team members are currently on another line?

HD Call Quality

Does the service provide constant HD quality?

Call Forwarding

Does the Provider allow you to forward your business phone number to your cell phone or other phone line?

Call Management

Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?

Caller ID

Does the Provider show the Caller ID of the incoming caller?

Call Parking

Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.

Call Transfer

Can users transfer calls from one extension directly to another?

Call Waiting

Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?

Custom Call Routing

Are you able to set-up automatic menu options for incoming calls?

Custom Schedules

Can you route/restrict calls based on the date and time you receive them?

Do Not Disturb

Can individual users set their incoming calls to go directly to VM, or route elsewhere?

Emergency Services

Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?

Extensions

Can you set up separate extensions for individual users, and use them to communicate internally?

E2E Encryption

Does the provider use true End-to-End Encryption for all calls and at all times?

Web App/Portal

Does the provider give you access to your information via a web application?

Visual Voicemail

Can you access and review your voicemail messages through an app or online account?

Voicemail-to-Email

Can you have voicemail messages transcribed to email?

Hot Desking

Does your user phone number and features follow you to different devices that you log into?

Ring Groups

Can you set-up specific groups to alert to incoming phone calls?

Business Alert

Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?

Additional Details about Corvum

Setting Up Auto-Attendant

Corvum allows a firm to create business rules for incoming office phone calls (e.g., after 3pm, all calls route to a particular team member). These are often complex to assemble, and the view under the hood can sometimes be daunting. The Corvum team will happily help customers create and adjust rules as needed. 

Voicemail

Visual Voicemail. Although visual voicemail is common on smartphones and some other applications, it is important to note that Corvum provides it. Voicemails can be downloaded as MP3 files and stored in the electronic case file if necessary. Additionally, it allows users to access messages using a visual dashboard instead of dialing into a voicemail box.

Voicemail to Text.As speech-to-text recognition improves, the value of automatically transcribing voice messages to text increases. This is especially valuable for attorneys in court or other venues where they can check their email but wouldn’t be able to call into a voicemail box.

Business Text Messaging

Corvum SMS viewer
[Screenshot provided by Corvum.io]

Corvum Texting, their newest feature as of this review, may not be as feature-filled as other products, like ZipWhip, but it likely has all the functionality a small to medium-sized practice needs. Although the most valuable part of business text messaging services is avoiding personal cell phone usage for client communications, most attorneys will find the ability to create searchable, downloadable text strings useful. Attorneys with Clio can even sync these strings to their client communications. 

Sync with Clio

Image of Clio integration

As we have said at Lawyerist, not all synchronization claims are identical. Ideally, when syncing information to and from an LPMS, look for push-pull synchronization, which Corvum has. Push-pull sync means that the Corvum system retrieves information from Clio and also sends information directly to Clio for filing. For example, contacts from Clio can be accessed in the Corvum system, and new contacts created in Corvum automatically appear in the firm’s Clio system. 

Software Phone

Making and receiving phone calls with Corvum requires a software phone application from Bria. A Corvum subscription includes this program. The benefit of these “soft” phones, and possibly the main benefit of VoIP overall, is that a user’s phone is available wherever that user’s computer or smartphone is. Bria makes versions of its apps for desktop computers, mobile devices, and even desk phones set up for VoIP connectivity. 

Who Corvum is For

Corvum would be good for any small to medium-sized law firm wanting the functionality of VoIP phone services. It is particularly good for those needing business texting and remote workers requiring access to an “office” phone. 

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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Corvum Community Reviews

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  • Erin M. says:
    September 28, 2023 at 6:32 pm
    I’ve been using Corvum for about seven months, and I’ve been disappointed.

    I admit, this is my first time using a VOIP, so it is possible that this one is adequate compared to others.

    Here are my problems:

    1) Voice quality is often poor. I frequently start my call with Bria (Corvum’s App for phone calls), then have to hang up, and call my client back using Google Voice.

    2) The apps are not smooth or user friendly. To use the SMS, you use the Corvum app, which is very limited in function. To use the phone, you use the Bria app, which is not at all intuitive. In fact, I swear they told me it had visual voicemail when I signed up, but I see no such thing in the app.

    3) Settings. Several of the settings for Bria must be selected following specific instructions in the Bria literature. These settings are not intuitive.

    4) Functions. I attempted to have my calls forwarded, but the delay feature has numbers without description. When I referred to the literature, there is no description. I set the “delay” number at 4, thinking it represented 4 rings. Guess not, since I was unable to answer a call for the month until I figured out how to reset it. Maybe it’s 4 seconds? But from whose vantage? From mine, the phone rings once, I answer, and the caller is gone, presumably being forwarded. Another issue is that the app doesn’t remain logged-in on my phone. So, I have to make sure it is signed in daily, otherwise, I will try to make a call and be stymied.

    Positives: Call recording feature is great.

    I would be grateful to hear of options that are better executed than Corvum.

  • Rachel H. says:
    May 31, 2021 at 11:40 am

    Good but not great

    Corvum’s team is Canadian and very responsive, which I like. However, the integration with Clio, which is otherwise a top selling point, does nothing for me. Corvum doesn’t integrate with any of my apps. You can text off the browser app, which has low mobile functionality. There is no corresponding android app (although there is an apple app) that allows text messaging, making this feature more of a hindrance than a help unless you use the browser based app frequently. Prices are good and the team is great; however, it is costly to add other users or phone numbers and there are no decent workarounds. It includes voip fax if you need it but the fax number doesn’t seem to be portable.

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