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Community Rating: 3/5 (based on 1 rating)
The community rating is based on the average of the community reviews below.
Composite Rating: 4/5
The composite rating is a weighted average of our rating and the community ratings below.
What is Corvum?
Corvum is a Voice-over-IP (VoIP) provider specifically for lawyers and law firms. Essentially, they provide internet-based phone services that can go wherever your office is. As our review shows, they integrate directly with Clio’s Law Practice Management Software, and provide business texting (SMS only at this time) capabilities—which solves a few specific problems for attorney communications.
For VoIP Providers, the following are essential features, and you should therefore expect to see a check in every box in this section.
Are you able to transfer your existing numbers to the Provider?
Most Providers allow you to set-up a custom greeting and caller guide..
Does the Provider allow you to record phone calls?
Are you able to make calls to multiple recipients at the same time?
Conference Room (Bridge)
Can you host multiple-user call-in conference rooms?
Can users set-up their own personalized voicemail inboxes?
Can you page other individuals on the VoIP system?
Can you make announcements to multiple users at the same time?
Will the system allow you to indicate whether team members are currently on another line?
HD Call Quality
Does the service provide constant HD quality?
Does the Provider allow you to forward your business phone number to your cell phone or other phone line?
Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?
Does the Provider show the Caller ID of the incoming caller?
Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.
Can users transfer calls from one extension directly to another?
Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?
Custom Call Routing
Are you able to set-up automatic menu options for incoming calls?
Can you route/restrict calls based on the date and time you receive them?
Do Not Disturb
Can individual users set their incoming calls to go directly to VM, or route elsewhere?
Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?
Can you set up separate extensions for individual users, and use them to communicate internally?
Does the provider use true End-to-End Encryption for all calls and at all times?
Does the provider give you access to your information via a web application?
Can you access and review your voicemail messages through an app or online account?
Can you have voicemail messages transcribed to email?
Does your user phone number and features follow you to different devices that you log into?
Can you set-up specific groups to alert to incoming phone calls?
Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?
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Additional Details about Corvum
Setting Up Auto-Attendant
Corvum allows you to create business rules for phone calls that come into your office (i.e. after 3pm, all calls route to a particular member of your team). These are often complex to assemble and the view under-the-hood can, at times, be daunting. The Corvum team is happy to help you create, edit and adjust these rules as needed.
Visual Voicemail. Although Visual Voicemail is very common on our smartphones and some other applications, it is important to note that Corvum has it. This feature allows you to download MP3s of your messages and save them to your file if necessary. Additionally, it allows you to access your messages using a visual dashboard instead of calling into your Voicemail Box.
Voicemail to Text. As speech-to-text recognition has gotten better, the value of automatically transcribing your voice messages to text has increased. This is especially valuable for attorneys who find themselves in Court or other venues where they can check their email, but wouldn’t be able to call-in to their voicemail box.
Business Text Messaging
Corvum’s Business Text Messaging, their newest feature as of this review, may not be as feature-filled as other products like ZipWhip, but it likely has all the functionality a small to medium-sized practice needs. Although the most useful part of business text messaging services is not needing to use personal cell phones for client communications, most attorneys will find the ability to create searchable, downloadable text strings to be useful. Those attorneys who use Clio will even be able to sync these strings to their client communications.
Sync with Clio
As we have said at Lawyerist before, not all synchronization claims are the same. Ideally, when connecting information to and from an LPMS, you want to look for push-pull synchronization, which Corvum has. This means that not only does the Corvum system retrieve information out of Clio, it will also send information directly to Clio for filing. For example, contacts from Clio can be accessed in the Corvum system, and new contacts created from Corvum will automatically show-up in your Clio system.
In order to make and receive phone calls with Corvum, you’ll need to download a software phone from Bria (which comes with your Corvum service). The benefit of these “soft” phones, and possibly the main benefit of VoIP altogether, is that you take your phone with you wherever your computer is (or wherever your smartphone is). You can download this app for desktop computers, mobile devices, or even desk phones that are set-up for VoIP connectivity.
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