Back to Top

About RingCentral

Legal product reviews and business guidance from industry experts.

Lawyerist Icon

RingCentral

RingCentral logo

Lawyerist Rating for RingCentral

i

Rating Breakdown

Our Rating: 4.7/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4.7/5

Product Details

Website
Apps
  • Android
  • iOS
  • iPadOS
  • Web
  • MacOS
  • Windows
Additional Featrues
  • Microsoft Office365
  • GSuite

Core Features

For VoIP Providers, the following are essential features, and you should therefore expect to see a check in every box in this section.

Yes
No

Number Porting

Are you able to transfer your existing numbers to the Provider?

Auto Attendant

Most Providers allow you to set-up a custom greeting and caller guide..

Call Recording

Does the Provider allow you to record phone calls?

Conference Calling

Are you able to make calls to multiple recipients at the same time?

Conference Room (Bridge)

Can you host multiple-user call-in conference rooms?

Voicemail

Can users set-up their own personalized voicemail inboxes?

Intercom

Can you page other individuals on the VoIP system?

Paging

Can you make announcements to multiple users at the same time?

Presence Indicator

Will the system allow you to indicate whether team members are currently on another line?

HD Call Quality

Does the service provide constant HD quality?

Call Forwarding

Does the Provider allow you to forward your business phone number to your cell phone or other phone line?

Call Management

Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?

Caller ID

Does the Provider show the Caller ID of the incoming caller?

Call Parking

Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.

Call Transfer

Can users transfer calls from one extension directly to another?

Call Waiting

Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?

Custom Call Routing

Are you able to set-up automatic menu options for incoming calls?

Custom Schedules

Can you route/restrict calls based on the date and time you receive them?

Do Not Disturb

Can individual users set their incoming calls to go directly to VM, or route elsewhere?

Emergency Services

Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?

Extensions

Can you set up separate extensions for individual users, and use them to communicate internally?

E2E Encryption

Does the provider use true End-to-End Encryption for all calls and at all times?

Web App/Portal

Does the provider give you access to your information via a web application?

Visual Voicemail

Can you access and review your voicemail messages through an app or online account?

Voicemail-to-Email

Can you have voicemail messages transcribed to email?

Hot Desking

Does your user phone number and features follow you to different devices that you log into?

Ring Groups

Can you set-up specific groups to alert to incoming phone calls?

Business Alert

Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?

Compare RingCentral Similar Products

Select another product to compare:

RingCentral

4.7/5

RingCentral logo
Pros
  • Video Built-in
  • Text Built-in
  • Integrations
Cons
  • Not Specific to Legal
  • Expensive
  • Not for Solos

Corvum

4/5

corvum logo
Pros
  • Text Built-in
  • Call Tracking
  • Clio Integration
Cons
  • Lack of Integrations
  • Expensive
  • No Video Service

8×8

4.4/5

8x8 logo in red
Pros
  • Video Built-in
  • Text Built-in
  • Integrations
Cons
  • No Voicemail Transcription
  • Not Specific to Legal
  • No Hot-desking

Ooma Office

4.1/5

ooma logo
Pros
  • Soft Phones
  • Voicemail Transcription
  • Built-in Fax
Cons
  • Lack of Integrations
  • Weak Reporting
  • Not Specific to Legal

RingCentral Community Reviews

0

Based on 0 Reviews

0
0
0
0
0
Write a Review

Leave a Review

Additional Details about RingCentral

Internet Fax

Although the industry is trying to move away from it, many lawyers still need to send facsimiles to Courts (or sometimes even opposing counsel). RingCentral offers users the ability to send and receive faxes via its internet portal, your email application, or even directly from Dropbox.

RingCentral Pricing

Through their tiered pricing, some users may be able to limit their purchase based on what they specifically need. For example, Essentials, RingCentral’s entry level offering, works for up to 20 users and offers unlimited SMS. However, it doesn’t offer video, internet fax, hot desking, or many of the integrations that many users will likely find useful. On the other hand, Ultimate offers features that allow an office to use RingCentral for most of their communications needs. Before determining which tier is right for you, RingCentral buyers would be smart to review what features their offices already have in their tech stack.

Business Text

In addition to VoIP and Video Conferencing, RingCentral offers the ability to send SMS and MMS (except internationally) messages from a business number. No more texting your client from your personal cell phone.

As an added bonus, RingCentral’s text messaging app creates an internal messaging system for your team where you can review past communications, download text strings, and chat with your team in real time. Although, this feature likely won’t replace #Slack or MSTeams in any substantial way.

News About Products & Services for Small Law Firms

Improve Client Experience with LawPay Custom Payment Pages...

Read Post

Hire Differently, Hire Better, with Rick Girard

Read Post

Google Vicinity Update Enhances Importance of Local SEO

Read Post

Craft Better Firm Intake Through Automation with Law...

Read Post

Start With Succession Planning in Mind, with Steven...

Read Post

Marketing Through Podcasts, with LawPods (Sponsored)

Read Post

LawPay Acquires MyCase: What Does it Mean for...

Read Post

LawPay Takes Care of PCI Compliance While You...

Read Post

MyCase Drive Brings Native Document Management to Users

Read Post

Dealing With Grief in the Workplace, with Sherry...

Read Post

Lawyerist Works Remotely

Read Post

Both Sides of Freelance Work, with LawClerk (Sponsored)

Read Post

CosmoLex Highlights Versatility with Robust Custom Fields

Read Post

Change Your Law Firm (and Your Life) with...

Read Post

Beyond Status Quo Marketing, with CallRail (Sponsored)

Read Post

Lawyerist Values: Grow as People

Read Post

Immigration Software as Flexible as You Are

Read Post

Avoiding Common Project Management Mistakes, with Ashley Steckler

Read Post

Lawyerist Adds Depth to Its Marketing Team with...

Read Post

Zola Suite All-in-One CRM to Accounting

Read Post