AI Automation and Intelligence
These are RingCentralās newest features and their entrant into the āAI race.ā All three of RingCentralās VOIP tiers get RingSense AI for Video. This suite of tools provides live transcriptions for meetings, closed captioning for accessibility, video summaries, and video highlights.
AI Assistant Integration
The Core tier now includes RingCentral’s AI Assistant at no additional cost. This feature offers:
- Live transcription of calls and meetings
- Closed captioning
- Meeting summaries with key takeaways and video highlights
The Advanced tier further adds the ability to capture “real-time call notes automatically, reducing manual note-taking during calls.” The Ultra tier includes help drafting, editing, and translating SMS texts.
Internet Fax
Although the industry is moving away from faxes, many lawyers still need to send them to courts, or sometimes even opposing counsel. RingCentral offers the ability to send and receive faxes via its desktop app, mobile app, internet portal, or your email application.
RingCentral Pricing
Through their tiered pricing, some users may be able to limit their purchases based on what they specifically need. For example, Core, RingCentral’s entry-level offering, provides unlimited US/Canada calling, 25 text messages per user per month, unlimited audio conferences, web meetings (up to 100 participants), and integration with Microsoft and Google apps. However, it doesnāt offer internet fax, hot desking, or many of the features that many users will likely find useful. On the other hand, Ultra offers features that allow an office to use RingCentral for most of its communications needs. Before determining which tier is right, RingCentral buyers would be smart to review what features their offices already have in their tech stack.
Business Text
In addition to VoIP and video conferencing, RingCentral offers the ability to send SMS and MMS (except internationally) messages from a business number. The number of monthly messages per user depends on the plan tier (from 25/user/month to 200/user/month). Additionally, one can add the āHigh Volume SMSā package, which permits unlimited texting at $.01/message. No more texting clients from employeesā personal cell phones.
As a bonus, RingCentral’s text messaging app creates an internal messaging system for team members where they can review past communications, download text strings, and chat with other members in real-time. Although, this feature likely won’t replace #Slack or MS Teams in any substantial way.
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