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RingCentral Voice Over IP Providers Review

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Lawyerist Rating for RingCentral Voice Over IP Providers Review


Rating Breakdown

Our Rating: 4.7/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.


Product Details

  • Android
  • iOS
  • iPadOS
  • Web
  • MacOS
  • Windows
Additional Featrues
  • Microsoft Office365
  • GSuite

Core Features

For VoIP Providers, the following are essential features, and you should therefore expect to see a check in every box in this section.


Number Porting

Are you able to transfer your existing numbers to the Provider?

Auto Attendant

Most Providers allow you to set-up a custom greeting and caller guide..

Call Recording

Does the Provider allow you to record phone calls?

Conference Calling

Are you able to make calls to multiple recipients at the same time?

Conference Room (Bridge)

Can you host multiple-user call-in conference rooms?


Can users set-up their own personalized voicemail inboxes?


Can you page other individuals on the VoIP system?


Can you make announcements to multiple users at the same time?

Presence Indicator

Will the system allow you to indicate whether team members are currently on another line?

HD Call Quality

Does the service provide constant HD quality?

Call Forwarding

Does the Provider allow you to forward your business phone number to your cell phone or other phone line?

Call Management

Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?

Caller ID

Does the Provider show the Caller ID of the incoming caller?

Call Parking

Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.

Call Transfer

Can users transfer calls from one extension directly to another?

Call Waiting

Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?

Custom Call Routing

Are you able to set-up automatic menu options for incoming calls?

Custom Schedules

Can you route/restrict calls based on the date and time you receive them?

Do Not Disturb

Can individual users set their incoming calls to go directly to VM, or route elsewhere?

Emergency Services

Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?


Can you set up separate extensions for individual users, and use them to communicate internally?

E2E Encryption

Does the provider use true End-to-End Encryption for all calls and at all times?

Web App/Portal

Does the provider give you access to your information via a web application?

Visual Voicemail

Can you access and review your voicemail messages through an app or online account?


Can you have voicemail messages transcribed to email?

Hot Desking

Does your user phone number and features follow you to different devices that you log into?

Ring Groups

Can you set-up specific groups to alert to incoming phone calls?

Business Alert

Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?

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Frequently Asked Questions

Where can I use RingCentral?

RingCentral is VOIP phone software. It offers desktop apps for Windows and Mac, and mobile apps for iOS and Android. RingCentral also integrates with Microsoft Teams, which also has apps on those four platforms.

What is the price of RingCentral?

VOIP phone plans range in price from $20/user/mo. (Core) to $35/user/mo. (Ultra). The Core plan includes unlimited U.S./Canada calling, texting, visual voicemail, Google and Microsoft integrations, and AI-powered video meetings with up to 100 participants. Core also provides AI meeting transcripts, summaries, and insights. The middle tier, Advanced ($25/user/mo.), adds call recording, monitoring, and handling, integration with CRM apps like Salesforce and Hubspot, internet fax, and more administrative controls. Ultra further adds unlimited reporting and data storage, better reporting, and up to 200 video meeting attendees.

Does RingCentral integrate with my Law Practice Management Software?

It will integrate directly with Clio, Filevine, and Lawmatics. Several other LPMS products have API-based connectivity via a third party. Still others connect through Zapier. To know for sure, visit the RingCentral App Gallery.

Is RingCentral secure enough for my law firm?

Yes, RingCentral takes security seriously. Its network and applications are protected by firewalls and session border controllers. They use multiple authentication protections, intrusion detection systems, and fraud analytics. Their hardware is housed in SSAE 18 and ISO 27001-audited data centers. Compliance certifications include SOC 2 Type 2 (SOC 2+), SOC3, HIPAA, PCI DSS, HITRUST, and Skyhigh Enterprise-Ready.

Can I use RingCentral from my mobile phone?

Yes. They offer mobile apps for iOS and Android. The service also works through Microsoft Teams, so that app is an additional route.

Does RingCentral have video capabilities?

Yes. The Core plan supports video meetings, including screensharing and other collaboration tools, for up to 100 attendees. The Ultra plan raises the attendee cap to 300.

Is RingCentral easy to setup?

Yes, they provide an app for Windows, Mac, iOS and Android, which makes getting started easy. The App Gallery helps you find integrations for existing tools. Finally, the support site offers trainings and a well-organized, searchable knowledgebase.

Does RingCentral integrate with Zapier?

Yes, RingCentral integrates with Zapier.

Does RingCentral have business text?

Yes, even the lowest-cost Core plan includes business texting.

Is RingCentral good for solos?

Yes, the Core or Advanced plans would be suitable for a solo practitioner.

Additional Details about RingCentral

AI Automation and Intelligence

These are RingCentral’s newest features and their entrant into the “AI race.” All three of RingCentral’s VOIP tiers get RingSense AI for Video. This suite of tools provides live transcriptions for meetings, closed captioning for accessibility, video summaries, and video highlights.

A select few customers are currently previewing RingSense AI for Phone and Messaging. With this set of capabilities, AI will provide real-time notetaking for calls, recap unread messages, and create recorded call and video summaries. Also included is a generative AI feature to search internal message, phone, and video interactions similar to the “prompt” question system in ChatGPT.

Internet Fax

Although the industry is moving away from faxes, many lawyers still need to send them to courts, or sometimes even opposing counsel. RingCentral offers the ability to send and receive faxes via its desktop app, mobile app, internet portal, or your email application.

RingCentral Pricing

Through their tiered pricing, some users may be able to limit their purchases based on what they specifically need. For example, Core, RingCentral’s entry-level offering, provides unlimited US/Canada calling, 25 text messages per user per month, unlimited audio conferences, web meetings (up to 100 participants), and integration with Microsoft and Google apps. However, it doesn’t offer internet fax, hot desking, or many of the features that many users will likely find useful. On the other hand, Ultra offers features that allow an office to use RingCentral for most of its communications needs. Before determining which tier is right, RingCentral buyers would be smart to review what features their offices already have in their tech stack.

Business Text

In addition to VoIP and video conferencing, RingCentral offers the ability to send SMS and MMS (except internationally) messages from a business number. The number of monthly messages per user depends on the plan tier. Additionally, one can add the “High Volume SMS” package, which permits unlimited texting at $.01/message. No more texting clients from employees’ personal cell phones.

As a bonus, RingCentral’s text messaging app creates an internal messaging system for team members where they can review past communications, download text strings, and chat with other members in real-time. Although, this feature likely won’t replace #Slack or MS Teams in any substantial way.

Who RingCentral is for

RingCentral is ideal for small to medium-sized law firms looking for a one-stop solution for their communications needs. The real value of RingCentral, for lawyers, is as a comprehensive solution. It provides inter-office instant messaging, video conferencing, office phones, business text messaging, and a range of other solutions for the office out-of-the-box. The entire team works in one platform for communication.

However, many attorneys, like those using MS Teams, may find the solutions duplicative of features they already have. And attorneys who don’t have large teams may not see the value in so many communication methods. In that case, they may desire an alternative provider, or entertain the Core pricing tier.

Not sure where to begin? Download our Field Guide

Take the guesswork out of researching, purchasing, and implementing the right legal tech products and services for your law firm. Our Field Guide answers your essential questions and breaks down the features most important to your business, so you can buy with confidence.

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