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For VoIP Providers, the following are essential features, and you should therefore expect to see a check in every box in this section.
Are you able to transfer your existing numbers to the Provider?
Most Providers allow you to set-up a custom greeting and caller guide..
Does the Provider allow you to record phone calls?
Are you able to make calls to multiple recipients at the same time?
Can you host multiple-user call-in conference rooms?
Can users set-up their own personalized voicemail inboxes?
Can you page other individuals on the VoIP system?
Can you make announcements to multiple users at the same time?
Will the system allow you to indicate whether team members are currently on another line?
Does the service provide constant HD quality?
Does the Provider allow you to forward your business phone number to your cell phone or other phone line?
Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?
Does the Provider show the Caller ID of the incoming caller?
Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.
Can users transfer calls from one extension directly to another?
Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?
Are you able to set-up automatic menu options for incoming calls?
Can you route/restrict calls based on the date and time you receive them?
Can individual users set their incoming calls to go directly to VM, or route elsewhere?
Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?
Can you set up separate extensions for individual users, and use them to communicate internally?
Does the provider use true End-to-End Encryption for all calls and at all times?
Does the provider give you access to your information via a web application?
Can you access and review your voicemail messages through an app or online account?
Can you have voicemail messages transcribed to email?
Does your user phone number and features follow you to different devices that you log into?
Can you set-up specific groups to alert to incoming phone calls?
Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?
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Although the industry is trying to move away from it, many lawyers still need to send facsimiles to Courts (or sometimes even opposing counsel). RingCentral offers users the ability to send and receive faxes via its internet portal, your email application, or even directly from Dropbox.
Through their tiered pricing, some users may be able to limit their purchase based on what they specifically need. For example, Essentials, RingCentral’s entry level offering, works for up to 20 users and offers unlimited SMS. However, it doesn’t offer video, internet fax, hot desking, or many of the integrations that many users will likely find useful. On the other hand, Ultimate offers features that allow an office to use RingCentral for most of their communications needs. Before determining which tier is right for you, RingCentral buyers would be smart to review what features their offices already have in their tech stack.
In addition to VoIP and Video Conferencing, RingCentral offers the ability to send SMS and MMS (except internationally) messages from a business number. No more texting your client from your personal cell phone.
As an added bonus, RingCentral’s text messaging app creates an internal messaging system for your team where you can review past communications, download text strings, and chat with your team in real time. Although, this feature likely won’t replace #Slack or MSTeams in any substantial way.
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