Now, more than ever, we hear about the need for help —especially when it comes to missing calls. Ruby is helping meet this increased demand for personal connections as practices seek to serve clients best while moving to virtual and remote work. It’s our honor to serve the Lawyerist community in these times of need.
Are you finding yourself in need of a few extra hands? You are not alone. Whether you need short-term help, overflow support, or long-term backup, our award-winning receptionists and chat specialists offer a seamless experience for your clients 24/7/365.
We curate our conversations with your clients to match the messaging and tone of your practice. We can speak to the unique FAQs of your practice (including your customized COVID scripting), relay messages within minutes, offer bilingual reception services, perform intake and provide unmatched customer communication and support day or night.
How Can We Help?
At Ruby, fielding client calls and requests for support is what we do best. We ensure 100% of your calls are handled and screened by a U.S.-based, professional receptionist—24 hours a day, 365 days a year. We can handle overflow calls when your staff is busy or out sick and even make outbound calls on your behalf to keep clients up-to-date on any safety measures before their appointment.
Ruby can also provide customized call handling, so we can transfer to any employee no matter where they are working and the warm transfers ensure they’re never stuck taking a call they aren’t ready for.
More Time Online?
Your clients are spending up to 25% more time online than ever before. We ensure all your website visitors have a live person to ask their questions and receive informed customized answers. Don’t miss out on the online traffic to your site! We’re here to capture all your potential new clients!