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24/7 Coverage? Ruby Has Your Back!

Now, more than ever, we hear about the need for help —especially when it comes to missing calls. Ruby is helping meet this increased demand for personal connections as practices seek to serve clients best while moving to virtual and remote work. It’s our honor to serve the Lawyerist community in these times of need.

Are you finding yourself in need of a few extra hands? You are not alone. Whether you need short-term help, overflow support, or long-term backup, our award-winning receptionists and chat specialists offer a seamless experience for your clients 24/7/365

We curate our conversations with your clients to match the messaging and tone of your practice. We can speak to the unique FAQs of your practice (including your customized COVID scripting), relay messages within minutes, offer bilingual reception services, perform intake and provide unmatched customer communication and support day or night.

How Can We Help?

At Ruby, fielding client calls and requests for support is what we do best. We ensure 100% of your calls are handled and screened by a U.S.-based, professional receptionist—24 hours a day, 365 days a year. We can handle overflow calls when your staff is busy or out sick and even make outbound calls on your behalf to keep clients up-to-date on any safety measures before their appointment. 

Ruby can also provide customized call handling, so we can transfer to any employee no matter where they are working and the warm transfers ensure they’re never stuck taking a call they aren’t ready for.

More Time Online?

Your clients are spending up to 25% more time online than ever before. We ensure all your website visitors have a live person to ask their questions and receive informed customized answers. Don’t miss out on the online traffic to your site! We’re here to capture all your potential new clients!

Have Questions About Ruby’s Services?

We’re here for you! Call us at 844-311-7829 or email us at [email protected]

Free eBook: How to Grow Your Practice

In the age of smartphones, the business call is back. Learn how to turn more callers into clients and how to make a good first impression with Ruby Receptionists’ new free ebook.

Details

Ruby Receptionists offers professional, friendly, and fun virtual receptionist and online chat services to help you build and maintain client relationships. With their charm and enthusiasm, Ruby has successfully helped attorneys grow their practices for the past 15 years, and are sharing some of those insights in their new ebook.

Ruby’s free ebook covers business calls, how calls can hurt or help you, and how hiring a virtual receptionists can help bring you more clients while keeping the ones you have happy.

How To Get It

To download your copy or to learn more about Ruby Receptionists, visit callruby.com/lawyerist-guide.

Ruby Receptionists Adds Online Chats To Its Services

You’re always working to provide the best for your clients, and Ruby does the same. That’s why they’ll soon be offering online chat to its services so they can help you better help your clients.

Details

Ruby Receptionists has offered friendly, professional, and personal receptionist services for its customers over the past 15 years. They see every call as an opportunity to make someone’s day, and their enthusiasm is infectious. They’ve helped avoid missed calls for attorneys and help build and maintain client relationships over the phone. But what about online chats?

Online chat is an increasingly popular way for customer to engage with businesses, and law firms are no exception. Clients increasingly want the option to engage with a real person in real time online as an alternative to phone calls. In fact, recent statistics show that over 42% of customers prefer live chat, and live chat is expected to grow as much as 87% in the next year. Plus, having live chat on your website means a 100% response rate for visitors who have questions while browsing your site.

Not having live chat is ignoring an easy way to engage with your clients, which is something Ruby wants to help you avoid. With its recent acquisition of ProfessionalChats, Ruby will help you easily and seamlessly add live online chat to your website, Facebook, or Google listing. Your online chat will be professionally implemented and managed by Ruby’s team of charming online chat specialists who are knowledgeable about the legal industry.

Clients who visit your website will be able to engage in a friendly and polished live chat and can even connect directly with your law firm with live call connect. Live call connect is where a chat specialist provides a live warm phone transfer to your law firm, which adds a high-touch value to the visitor’s experience and helps you turn a page viewer into a potential client.

How To Get It

To learn more about adding live chat to your Ruby Receptionists repertoire right now, you can reach out to [email protected]. To learn more about its live receptionist and other services, visit callruby.com.

The Power of the Phone Call (Sponsored)

The Power of the Phone Call

There is no denying we’ve plunged into a high-touch, digital age. But amidst the emails, text messages, and chat boxes, one medium of communication reigns supreme: the phone call.

65% of people prefer to contact a business by phone.

The power of interpersonal communication is alive and well in our high-tech world. Nearly twice as many people opt for the telephone over an online form. In choosing to dial your number, a potential client has made the decision to see how you can help them.

74% of callers are likely to choose another business after a poor phone experience.

Missed calls are missed opportunities. If you don’t answer when clients come to call, odds are, they’ll hang up without leaving a message. How many potential clients have you lost to voicemail? Offer a warm, professional voice to your callers and leave a lasting first impression.

30% of those said they’re likely to leave a bad review.

Word of mouth referrals prove to be the most effective form of advertisement and come without cost. By creating an exceptional client experience from the first touch, you’re laying the groundwork for a trusting, loyal relationship. Give your clients a reason to recommend your practice from the moment you say “hello.”

80% of callers say a good phone experience makes them a repeat customer.

You want to be there for your clients—but between court dates, client meetings, paperwork, and travel, how can you find the time to answer every call that comes in?

Ruby® Receptionists answers 100% of your calls live!

Ruby® Receptionists answers 100% of your calls live! We ensure every one of your callers receives an excellent experience—helping you win clients and delight those you already have. During business hours, evenings, and weekends, Ruby’s virtual receptionists answer and transfer calls to you live, take messages, delight callers in English or Spanish, collect intake, make outbound calls on your behalf, and more!

Coupled with our legendary service is our proprietary technology. Our software integrates with Clio, Rocketmatter, and Lexicata to streamline your workflow while the Ruby mobile app syncs with your contacts and calendar to keep you connected and prepared.

Our app empowers you to work wherever, whenever and adjust your call handling preferences on the fly. With the power of a receptionist team in the palm of your hand, all you need to run your practice is Ruby and a cell phone.

Curious? Give us a call at 866-611-7829 (RUBY) and experience our receptionists for yourself! You can also visit callruby.com/lawyerist to discover how Ruby can help you grow your practice.

Source: Invoca, State of the Mobile Experience, 2016

Ruby Receptionist Texting and Voicemail Transcription

When we asked our customers what new features they would most like to see from Ruby® Receptionists, there were two very clear frontrunners: the ability to text from their business number and read their voice messages. We heard that together, these features would streamline the flow of communication and save time for our busy customers, helping them focus on growing and running their businesses. And now, we couldn’t be more excited to announce their release!

With the Ruby mobile app you can use the cell phone you already have to send and receive SMS messages from your business number, giving you one more method to engage your existing clients and win new ones. The best part? You’ll never have to share your direct cell number with the outside world unless you want to, so you can keep your personal number private while you run your practice.

When you’re running a busy law practice, every moment counts. A few seconds here, a minute there. They add up! With Ruby’s Voicemail Transcription feature, you’ll be able to read your voicemails and see which ones are important before you spend time listening to them, helping you focus on the things that matter most.

Texting and Voicemail Transcription are just the latest addition to Ruby’s 100% live answering and comprehensive suite of features. We ensure every one of your callers receives an excellent experience—helping you win clients and delight those you already have. During business hours, evenings, and weekends, Ruby’s virtual receptionists answer calls live with your custom greeting, transfer calls to you live, take messages, delight callers in English or Spanish, collect intake, make outbound calls on your behalf, and more!

Coupled with our legendary service is our proprietary technology. Our software integrates with Clio, Rocketmatter, and Lexicata to streamline your workflow while the Ruby mobile app syncs with your contacts and calendar to keep you connected and prepared.

Our app empowers you to work wherever, whenever and adjust your call handling preferences on the fly. With the power of a receptionist team in the palm of your hand, all you need to run your practice is Ruby and a cell phone.

Curious? Give us a call at 866-611-7829 (RUBY) and experience our receptionists for yourself! You can also visit callruby.com/lawyerist to discover how Ruby can help you grow your practice.

A Solo Attorney Solution for Live Receptionist Services

Ruby® Receptionists, a friendly, live receptionist service for thousands of small businesses across North America, today announced Ruby Solo. The unique solution provides entrepreneurs and solo business owners a local phone number, a comprehensive suite of management and productivity features in the Ruby mobile app, and a team of charming receptionists at the ready to take calls when they can’t. With Ruby Solo, business owners can give their callers and customers a consistent, exceptional phone experience, while giving themselves the freedom to focus on the task at hand, and best manage and grow their business.

“The business call is more important than ever, but for the entrepreneur or owner of a small business who often works on the go, answering those calls may interrupt time needed to meet with current customers, or manage and build the business,” said Katharine Nester, Chief Product and Technology officer at Ruby. “Solo and small business owners often default to giving out their personal cell number as a way to economize, but that makes it difficult to deliver a consistent, quality customer experience not knowing when an incoming call is personal or business related. Ruby Solo is an economical solution that allows customers to add an additional line to their cell phone, keeping their personal number private, and provides a team of professional receptionists to make certain those essential business calls are answered.”

In addition to the release of Ruby Solo, enhancements have been made to Ruby’s mobile app allowing customers to track all calls and message activity in one place, and easily manage their receptionist coverage choosing to have Ruby answer all their calls, some of their calls, or act as back-up for when they are unable to answer.