For Managed IT, the following are essential features, and you should therefore expect to see a check in every box in this section.
Will the Provider handle complete data back-ups of your system for you on a regular schedule. If a Provider does not, you may need to look into a 3rd party who can integrate with them.
Does the Provider use at least 256bit SSL encryption both at-rest and in-transit?
Does the Partner provide Help Desk support?
Does the Partner provide Vendor Support?
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Albatross Legal Workspaces is built to use Microsoft’s Remote Desktop Protocol. This means that the connection is snappier and more comprehensive than browser-based remote desktop services like LogMeIn, Splashtop, or RemotePC. Additionally, loading a RDP connection on an existing Windows based computer is just a matter of downloading the RDP file, running it, and then logging in. After this, you’ll feel like you’re sitting in front of the remote computer—no bezel, no browser frame, just the remote computer’s desktop.
A good IT partner will have an ongoing relationship with your firm. You shouldn’t expect to build your infrastructure, and then never see your provider again. To that end, TekReach Solutions offers Help Desk services for their Albatross Legal Workspaces users for an additional monthly fee.
Beyond simple Help Desk services, TekReach Solutions can also help their clients with their other 3rd party vendors. They can help you with your Internet Provider, your VoIP software, and even Microsoft.
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