Centerbase
Lawyerist Rating for Centerbase
Rating Breakdown
Our Rating: 4.3/5
Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.
Community Rating: 3/5 (based on 1 rating)
The community rating is based on the average of the community reviews below.
Composite Rating: 3.9/5
The composite rating is a weighted average of our rating and the community ratings below.
3.9/5
What is Centerbase?
Centerbase is highly configurable, full-featured law practice management software for small- to medium-sized law firms. Among its features is advanced workflow automation that can be customized for your firm’s needs. With all its features, Centerbase is probably overkill for most solos. It is best suited for firms of 5 lawyers or more that can take advantage of its advanced workflow automation features and are willing to invest time and money in training and implementation.
Starting Cost: $52/user/month
- Excellent Accounting
- True All-in-one
- Document Management
- Limited Intake
- Complex Initial Set-up
- Not for Solos
Centerbase Features
Customer Experience & Support
/5
Price & Value
/5
Security
/5
Innovation & Future-Proofing
/5
Centerbase Customer Support is Appalling
Centerbase is a powerful product but customer support is the worst I have ever experienced for any software product–I predict it will be their downfall. Perhaps they treat larger firms better, but their attitude toward a small firm is appalling and arrogant. Centerbase’s customer service model is to require you to use a third-party “partner” at $200/hour. The Centerbase system touts customizability as a key feature; however, if your customization causes a glitch (which is easy because documentation is primitive), Centerbase will charge you $200/hour to fix their system. Their attitude toward a small firm is “too bad”–even after you have invested hundreds of hours in implementation.