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Nexa Receptionists

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Lawyerist Rating for Nexa

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Rating Breakdown

Our Rating: 4/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

4/5

Overview
Featured Rating

What is Nexa Receptionists?

Because it uses Zapier to integrate with customer relationship management (CRM) software, law practice management software Clio, legal-specific CRM Lexicata, and hundreds of other programs, Nexa Receptionists is an especially good fit for attorneys looking to streamline and connect their technology services.

Starting Cost:

Pros
  • Integrations
  • Multi-lingual
  • 24/7/365
Cons
  • Not Just for Legal
  • No Chatbot
Overview
Featured Ratings

Nexa Receptionists Features

Customer Experience & Support

/5

Price & Value

/5

Security

/5

Innovation & Future-Proofing

/5

Overview
Featured Rating
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Core Features

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Nexa Receptionists Community Reviews

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  • Christina P. says:
    April 21, 2022 at 10:23 am

    Unfortunately, I had a bad experience with Nexa. While the onboarding and sales team are great, I had several complaints from colleagues about the actual receptionists answering the phone. The receptionists would say my name wrong, would sometimes have background noise when answering, and sometimes sounded confused when transferring the call.

    • Additional Details about Nexa Receptionists

    Security. The company offers a secure messaging smartphone app that is HIPAA-compliant. Data stored on the phone is encrypted.

    Local to Arizona. Instead of outsourcing calls to virtual receptionists located across the country, Nexa handles 99% of calls at their headquarters in Phoenix, Arizona. The remaining 1% of calls are processed by its virtual receptionists elsewhere in Arizona to ensure quality control of the services Answer1 provides.

    Optional services. Nexa offers a number of optional services. Companies can choose to integrate their call handling with a CRM, connect it with the firm’s calendar so you can schedule matters directly, or set up secure text messages for maximum data protection. There is a web portal and a billing tracker available as well.

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