Lexbe Review: eDiscovery Software for Lawyers
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For eDiscovery Software, the following are essential features, and you should therefore expect to see a check in every box in this section.
As you process your documents and set your parameters, eDiscovery software with predictive coding can pre-tag documents before you even start reviewing them.
OCR converts scanned images into searchable documents.
A basic but essential feature.
Keep track of which documents have been produced in discovery.
eDiscovery software with collaboration gives you the ability to batch and share documents with other users, like co-counsel or independent contractor document reviewers.
Need extra help with your software or eDiscovery/ESI strategy? Some vendors include free consulting (above and beyond standard tech support) as part of the cost.
Self-administering program. You can upload documents, set up cases, add and remove users, and prepare a document production all from your computer and, probably, all by yourself. You are in complete control of the case and data management, though if you need help with anything, Lexbe offers free customer service. And if you need extended or specialized support, it offers professional services at an hourly rate.
Lexbe Uber Index. Lexbe’s eDiscovery platform captures text from a document’s native version, but it also grabs from metadata, pseudo metadata, text from OCR’d versions of images, and from automatic English translations of foreign language documents. This provides for a more comprehensive breakdown of your data and helps ensure that when you search for something, you’ll find it.
Browser-based. Lexbe is PC and Mac compatible and doesn’t require additional software or add-ons to run. All you need is your web browser. This means that anyone who is an authorized user to your Lexbe account can review documents from any internet capable device. It also means that if you need to hire freelance or contract attorneys for document review, getting them set up is as easy as sending them login credentials.
Security. Lexbe uses 256-bit (AES-256) encryption, which is the same technology used by financial institutions. It is HIPAA compliant and uses AWS servers, which means your data is stored in secure and monitored data centers. Their Terms of Service note that they disclaim “any ownership interest in your and your client’s documents” and they hold those documents subject to attorney-client privilege and work-product privilege.
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It advertises itself as able to perform tasks similar to larger and more expensive programs, but it is not worth the cost. My experience with the company has been dreadful. They seem to be interested in taking my firm’s money than anything else. We explained to the company three months ago that we had issue with their program, which required the use of Lexbe to search the individual e-mails from a large document production. When we searched for the list of e-mails as the instructions in the training videos suggested, we found some glitches. Our objective in using Lexbe was to be able to create searches in order to produce a “hits” list. If the search worked properly, we should have been able to use the “hits” list in order to “split” or isolate the documents by creating new pdfs based on the list. However, after looking at the “hits” for a specific “searched” email address, we realized that the data description in the “hits” list did not match the split documents. We saw that based on the search, the “hit” results were off. We called a representative from Lexbe to explain that the “hits” were inaccurate. We have emails from Lexbe technical support saying “I looked into the issue of the page numbers noted in the “Hits” not corresponding to the actual search hit results. I was able to replicate the issue on my end and have escalated it to our software team for further investigation. I will get back to you shortly with more information after our team investigates.” In other words, we identified an issue caused by an internal Lexbe software glitch. The suggestion was to use “native” files rather than PDF files, but of course that is not always possible in litigation. A few days later, we were told: “Our software team was able to determine the cause of the issue which is data specific and relates to internal page breaks applied to the documents in this production. They are currently working to find a solution.” The then said “Our team is going to change the software to take this unique situation into account. This change will be in effect with the next release and we will advise when that release occurs. Following the next release, you should no longer encounter this issue.” They suggested “In the meantime, the workaround is to download the native version of the document….” Again, the native file is often not available from an opposing party in a litigation. Long story short, Lexbe never provided us with a solution.
We informed Lexbe that we would not ask for money back for the funds previously paid to it , but wanted to suspend the account since the product was not as advertised. However, Lexbe refused to suspend or cancel our account and is currently demanding monthly payments. My advice is to stay far away from this company.