Ruby (formerly Ruby Receptionists) led the way in introducing virtual receptionists to small law firms. Our review finds they offer friendly, professional, receptionists with customized call scripts, appointment scheduling, and more. Their 24/7 live-chat feature allows firms to create an additional intake-channel on their website. Additionally, they recently expanded their live receptionist hours to around-the-clock. Which helps potential clients to connect to your firm even when your office is closed.
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Who Ruby is For
Ruby is a good fit for most small law firms—especially those that already use Clio or Rocket Matter. However, it’s an especially good fit for busy lawyers who need to change their status and call-handling instructions throughout the day. Now that Ruby has extended it’s chat and receptionist hours to round-the-clock, it is an even better option for attorneys who don’t want to miss any potential client calls.
Ruby Features
Website
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www.ruby.com |
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Services Offered
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Starting Price
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$199/month for 150 minutes (calls are rounded up to the nearest .5 minutes) |
Free Trial
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✗ |
Software Integrations
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Live Receptionist
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✓ |
Receptionist Hours
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24/7/365 |
Appointment Scheduling
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✓ |
Client Intake
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✓ |
Outbound Calls
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✓ |
Free Local or Toll-Free Phone Number
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✓ |
Additional Languages
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Live Chat
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✓ |
Live Chat Hours
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24/7/365 |
Chat Tool
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✓ |
Chatbot
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✓ |
Call Routing
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✓ |
Voicemail Transcription
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✓ |
Call Recording
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✗ |
Call Analytics
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✗ |
Text Messaging
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✓ |
Additional Details about Ruby
Text from your business number. With the Ruby app you can send and receive text messages from your business phone number.
Appointment confirmation and outgoing calls. Ruby can call your potential clients to confirm upcoming appointments (i.e., remind them to show up) or make other outgoing calls. For example, if you need to reschedule a bunch of appointments, you can have Ruby make those calls for you.
Custom intake forms and FAQs. You can have your receptionists collect information from callers. And if your callers often have the same questions, you can give Ruby your answers so they can help your callers.
Known callers. You can sync up your contacts from your iPhone or Android phone, and Ruby can greet known callers personally.
24/7 live reception hours. Now that Ruby has extended their live reception hours, attorneys who focus on quick responses to potential clients (any time of day) have another solid option to review. Keep in mind, however, that while this service may expand the pool of potential clients you have access to, you will likely want to take advantage of the custom intake forms and call scripts to help filter down to the most promising options.