Ruby (formerly Ruby Receptionists) led the way in introducing virtual receptionists to small law firms, offering friendly, professional receptionists with customized call scripts, appointment scheduling, and more. Recently Ruby added 24/7 live chat to its offerings so visitors to your website can always get a response.
Who Ruby is For
Ruby is a good fit for most small law firms—especially those that already use Clio or Rocket Matter. It’s an especially good fit for busy lawyers who need to change their status and call-handling instructions throughout the day. However, firms that need a live phone receptionist 24/7 will also need an after-hours answering service for backup.
|$309/month for 100 minutes|
|5am–9pm PT/8am–12am ET Mon–Fri; 6am–6pm PT/9am–9pm ET weekends|
Free Local or Toll-Free Phone Number
Live Chat Hours
Additional Details about Ruby
Text from your business number. With the Ruby app you can send and receive text messages from your business phone number.
Appointment confirmation and outgoing calls. Ruby can call your potential clients to confirm upcoming appointments (i.e., remind them to show up) or make other outgoing calls. For example, if you need to reschedule a bunch of appointments, you can have Ruby make those calls for you.
Custom intake forms and FAQs. You can have your receptionists collect information from callers. And if your callers often have the same questions, you can give Ruby your answers so they can help your callers.
Known callers. You can sync up your contacts from your iPhone or Android phone, and Ruby can greet known callers personally.
Limited live reception hours. Ruby live reception is available for the vast majority of the day in the US, from 8am Eastern until 9pm Pacific, and 9am Eastern until 6pm Pacific on the weekends. But it is not a 24/7/365 service, because Ruby believes in letting its receptionists sleep at night. However, Ruby’s newer live chat service is available 24/7/365, so we think it seems likely that the live reception hours will eventually go to 24/7/365 as well.