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Ruby

Ruby virtual receptionist serves small law firms with cheerful, caffeinated, friendly receptionists, and an infectious company culture.

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Ruby Rating:
4.5/5

Features

  • Customer Experience & Support - 9.5/10
    9.5/10
  • Pricing & Value - 8/10
    8/10
  • Innovation & Future-Proofing - 9.5/10
    9.5/10
Comments Rating 0 (0 reviews)
Details

Rating Breakdown

Our Rating: 4.5/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

Who Ruby Is For

Ruby is a good fit for most small firms—especially those that already use Clio or Rocket Matter. However, firms that need a live receptionist 24/7 will also need an after-hours answering service for backup.

Ruby Features

Website
www.ruby.com
Starting Price
$309/month for 100 minutes
Free Trial
✗
Live Receptionist
Although they are called "virtual" receptionists, the person answering the phone is, in fact, a real person.
✓
Customizable Greeting/Script
You should be able to customize your greeting, at a minimum, and you may be able to include a script for different practice areas, phone lines, etc.
✓
Warm Transfers
A warm (or "live") transfer means your receptionist can call you to see if you are available to take the call before transferring it to you.
✓
Takes Messages
You can have your receptionist take a message instead of sending callers to voicemail.
✓
Voicemail
Your receptionist service can host your voicemail box.
✓
Call Overflow
If your staff are sometimes overwhelmed by calls, your receptionist could handle just the overflow, meaning they can answer after a set number of rings or outside your office hours, instead of having your calls go to voicemail.
✓
Client Intake
A virtual receptionist service can be a partner in your intake process rather than only and ask questions and gather information according to your intake script.
✓
Outbound Calls
Some virtual receptionist services will make calls for you in order to relay basic information such as confirming an appointment, providing directions to your office, or making referrals.
✓
Appointment Scheduling
You can give your receptionist access to your calendar or scheduler so they can book appointments for you.
✓
Use Your Existing Number
✓
Free Local or Toll-Free Phone Number
You may prefer to use a different phone number to help you track your callers, or a toll-free number to make it easier for some people to contact you.
✓
Real-Time Notifications
Notifications may come in through an app, text message, email, or a website.
✓
Additional Languages
  • Spanish
Hours
5am–9pm PT/8am–12am ET Mon–Fri; 6am–6pm PT/9am–9pm ET weekends

Things You Might Want To Know

Limited live reception hours. Ruby live reception is available for the vast majority of the day in the US, from 8am Eastern until 9pm Pacific, and 9am Eastern until 6pm Pacific on the weekends. But it is not a 24/7/365 service, because Ruby believes in letting its receptionists sleep at night. However, Ruby’s newer live chat service is available 24/7/365, so we think it seems likely that the live reception hours will eventually go to 24/7/365 as well.

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Page edited by the Lawyerist editorial team. Last updated December 10th, 2019.

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