Episode Notes
In this episode with Zach Pousman, we talk about the design process and how it relates to law practice in-depth. Zach walks us through Helpfully’s innovation process step-by-step, including how to pinpoint a client or customer’s needs and how to test whether or not your solution meets that need.
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Your Hosts
Sam Glover
Sam Glover is the founder of lawyerist.com. He is the co-author of the bestselling book The Small Firm Roadmap and original host of the weekly Lawyerist Podcast.
Aaron Street
Aaron Street is the co-founder Lawyerist and co-author of the bestselling book The Small Firm Roadmap Revisited. Aaron is a true innovator, leading the business growth and vision. His career passion is building thriving culture- and impact-driven companies.
Featured Guests
Zach Pousman
Zach Pousman has built a career pursuing tomorrow’s best ideas. Zach founded Helpfully, an R&D consultancy that focuses on understanding emerging social trends and technology leaps to power new business ideas.
Zach has keen eye on the way that AI techniques, big data, and new ways of working will affect both work and everyday life. Zach’s past projects include work at First Data, Anthem Blue Cross Blue Shield, UCB Biopharma, Allstate, Kroger, iShares, and Google. Zach holds a Philosophy degree from the University of Chicago, and did advanced graduate work at Georgia Tech, blending anthropological techniques, design, and technology studies.
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Last updated March 17th, 2023
