Law Firm Client Reviews & Reputation Management

This page on law firm client reviews and reputation management is scheduled for a complete rewrite in 2020 to more directly align with the strategies in our new bestselling book The Small Firm Roadmap and the coaching we offer in the Lawyerist Lab.

Many small firm lawyers struggle with capturing positive client feedback from clients, managing occasional negative reviews, and maintaining a strong public brand and reputation.

We do a lot of teaching about client feedback, client reviews, and reputation management issues in our Lawyerist Lab program and include questions about these issues in our Small Firm Scorecard.

We’re in the process of building out this page, but in the meantime, we encourage you to learn more about our strategies for capturing client reviews and managing your professional reputation outlined in the Small Firm Roadmap. You can download the first chapter here.

The Small Firm Roadmap book cover

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