Your clients’ experience with your law firm is a crucial lynchpin in your firm’s overall health and wellbeing. Do it well and you’ll have recurring clients and a steady source of referrals until the proverbial cows wander home. Do it poorly and they ghost you. No repeat business, no referrals, and, often, no explanation of why. The client experience is almost as important—sometimes, even more important—than the deliverable itself. An exceptional law firm client experience begins with exceptional communication, giving them the tools they need to succeed, and a roadmap to help them understand how you’ll get them to where they want to be at the end of it all. You can learn more about the law firm client experience on Lawyerist right here.