Episode Notes

We’re talking to Dan Gingiss this week about why experiences matter to your clients and easy ways to wow them!

Thanks to Rankings.io, TextExpander, and Litera for sponsoring this episode.

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Your Hosts

Stephanie Everett

Stephanie Everett is the CEO of Lawyerist, where she leads the Lawyerist Lab program and our Partnerships team. She is the co-author of the bestselling book The Small Firm Roadmap Revisited and host of The Lawyerist Podcast. Stephanie inspires growth in her team, her family, and her community.

Aaron Street

Aaron Street is the co-founder Lawyerist and co-author of the bestselling book The Small Firm Roadmap Revisited. Aaron is a true innovator, leading the business growth and vision. His career passion is building thriving culture- and impact-driven companies.

Featured Guests

Dan Gingiss

Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about experiences. He creates an experience for your audience and delivers clear takeaways that they can put into action the very next day. For 20+ years, Dan led marketing teams in nearly every marketing channel — from direct mail to email to social media. He also served in multiple customer service and customer experience leadership roles. Dan combines his professional experience at brands like Discover, McDonald’s and Humana with tons of real-life examples from B2C and B2B companies of all sizes to recommend actionable, profitable CX solutions.

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Last updated March 21st, 2023