Episode Notes
We’re talking to Dan Gingiss this week about why experiences matter to your clients and easy ways to wow them!
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Your Hosts
Stephanie Everett
Stephanie Everett is the President of Lawyerist, where she leads the Lawyerist Lab program. She is the co-author of the bestselling book The Small Firm Roadmap and is a regular guest and co-host of the weekly Lawyerist Podcast.
Aaron Street
Aaron Street is the co-founder and CEO of dashboard.lawyerist.com, the largest online community of solo and small firm lawyers. He is the co-author of the bestselling book The Small Firm Roadmap and is the co-host of the weekly Lawyerist Podcast.
Featured Guests
Dan Gingiss
Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about experiences. He creates an experience for your audience and delivers clear takeaways that they can put into action the very next day. For 20+ years, Dan led marketing teams in nearly every marketing channel — from direct mail to email to social media. He also served in multiple customer service and customer experience leadership roles. Dan combines his professional experience at brands like Discover, McDonald’s and Humana with tons of real-life examples from B2C and B2B companies of all sizes to recommend actionable, profitable CX solutions.
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Last updated June 28th, 2022
