Episode Notes

Sandra Sucher shares about the importance of building trust to grow and sustain your business.
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Stephanie Everett

Stephanie Everett is the Chief Growth Officer and Lead Business Coach of Lawyerist. She is the co-author of the bestselling book The Small Firm Roadmap Revisited and co-host of the weekly Lawyerist Podcast.

Zack Glaser

is the Legal Tech Advisor at Lawyerist, where he assists the Lawyerist community in understanding and selecting appropriate technologies for their practices. He also writes product reviews and develops legal technology content helpful to lawyers and law firms. Zack is focused on helping Modern Lawyers find and create solutions to help assist their clients more effectively.

Featured Guests

Sandra Sucher

Sandra Sucher is a professor of management practice at Harvard Business School and an internationally recognized trust researcher. At Harvard, Sandra studies how organizations become trusted and the vital role leaders play in the process.Sandra was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she authored the proposal to expand Filene’s Basement from a single-unit business to a national chain. Sandra has served on corporate and nonprofit boards and as Chairwoman of the Better Business Bureau.

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Last updated June 28th, 2022