Episode Notes

Sandra Sucher shares about the importance of building trust to grow and sustain your business.
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Stephanie Everett

Stephanie Everett is the Chief Growth Officer and Lead Business Coach of Lawyerist. She is the co-author of the bestselling book The Small Firm Roadmap Revisited and co-host of the weekly Lawyerist Podcast.

Zack Glaser

Zack is the Legal Tech Advisor at Lawyerist where he helps lawyers and legal professionals navigate the ever-evolving landscape of legal technology. A trusted coach, podcast host, and writer, Zack creates practical, insightful content on software, products, and legal tech trends. Known for his problem-solving mindset, Zack works closely with both clients and internal teams to identify the right tools and strategies for modern law practices. He also develops product reviews and educational resources designed to help lawyers make smarter technology decisions and better serve their clients.

Featured Guests

Sandra Sucher

Sandra Sucher is a professor of management practice at Harvard Business School and an internationally recognized trust researcher. At Harvard, Sandra studies how organizations become trusted and the vital role leaders play in the process.Sandra was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she authored the proposal to expand Filene’s Basement from a single-unit business to a national chain. Sandra has served on corporate and nonprofit boards and as Chairwoman of the Better Business Bureau.

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Last updated June 28th, 2022