Lawyers are naturally skeptical, cynical, and impatient, and, on average, they tend to have lower emotional intelligence scores. As you might imagine, this can impact their ability to communicate with clients. Failure to communicate with clients is very frequently cited as the number one reason for bar complaints. Yet time and again attorneys recommit the same client relationship sins. Lawyers could drastically improve client communications by employing a simple mental exercise to strengthen an ordinary, everyday skill: Listening. Active listening can strengthen client communications by building rapport and increase perceived value. It can also make you better at what you do. You can learn more about law firm client communications, including law firm client portals, on Lawyerist right here.