Episode Notes

Lawyerist Lab Coach Ryan McKeen and his Client Happiness Coordinator, Brittany Green share about how her role as a Client Happiness Coordinator helps create a client-centered firm.

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Stephanie Everett

Stephanie Everett is the President of Lawyerist, where she leads the Lawyerist Lab program. She is the co-author of the bestselling book The Small Firm Roadmap and is a regular guest and co-host of the weekly Lawyerist Podcast.

Featured Guests

Ryan McKeen headshot

Ryan McKeen

Ryan McKeen is a Strategy Coach at Lawyerist. He is also a co-founder and CEO of Connecticut Trial Firm, LLC. Every day, Ryan represents individuals against multi-billion dollar corporations that are focused on profits, not people. Ryan grew up middle class. He has dedicated his life to putting the law in plain English. Ryan has maintained the ABA Top 100 blog A Connecticut Law Blog for over 13 years. He has written more than 1,000 posts and his work been validated by the Connecticut Supreme Court in Bysiewicz v. DiNardo. He has published multiple books, including the best-selling Tiger Tactics: Powerful Strategies for Winning Law Firms and Empower Yourself: A Practical Guide to Connecticut Personal Injury Law.

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Last updated October 12th, 2022