Episode Notes
Lawyerist Lab Coach Ryan McKeen and his Client Happiness Coordinator, Brittany Green share about how her role as a Client Happiness Coordinator helps create a client-centered firm.
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Your Hosts
Stephanie Everett
Stephanie Everett is the CEO of Lawyerist, where she leads the Lawyerist Lab program and our Partnerships team. She is the co-author of the bestselling book The Small Firm Roadmap Revisited and host of The Lawyerist Podcast. Stephanie inspires growth in her team, her family, and her community.
Zack Glaser
Zack Glaser is the Legal Tech Advisor at Lawyerist, where he assists the Lawyerist community in understanding and selecting appropriate technologies for their practices. He also writes product reviews and develops legal technology content helpful to lawyers and law firms. Zack is focused on helping Modern Lawyers find and create solutions to help assist their clients more effectively.
Featured Guests
Ryan McKeen
Ryan McKeen is a Strategy Coach at Lawyerist. He is also a co-founder and CEO of Connecticut Trial Firm, LLC. Every day, Ryan represents individuals against multi-billion dollar corporations that are focused on profits, not people. Ryan grew up middle class. He has dedicated his life to putting the law in plain English. Ryan has maintained the ABA Top 100 blog A Connecticut Law Blog for over 13 years. He has written more than 1,000 posts and his work been validated by the Connecticut Supreme Court in Bysiewicz v. DiNardo. He has published multiple books, including the best-selling Tiger Tactics: Powerful Strategies for Winning Law Firms and Empower Yourself: A Practical Guide to Connecticut Personal Injury Law.
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Last updated March 21st, 2023
