Episode Notes

Lawyerist Lab Coach Ryan McKeen and his Client Happiness Coordinator, Brittany Green share about how her role as a Client Happiness Coordinator helps create a client-centered firm.

Thanks to TextExpander, Postali, and Rankings.io for sponsoring this episode.

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Your Hosts

Stephanie Everett

Stephanie Everett is the Chief Growth Officer and Lead Business Coach of Lawyerist. She is the co-author of the bestselling book The Small Firm Roadmap Revisited and co-host of the weekly Lawyerist Podcast.

Zack Glaser

Zack is the Legal Tech Advisor at Lawyerist where he helps lawyers and legal professionals navigate the ever-evolving landscape of legal technology. A trusted coach, podcast host, and writer, Zack creates practical, insightful content on software, products, and legal tech trends. Known for his problem-solving mindset, Zack works closely with both clients and internal teams to identify the right tools and strategies for modern law practices. He also develops product reviews and educational resources designed to help lawyers make smarter technology decisions and better serve their clients.

Featured Guests

Ryan McKeen

Ryan McKeen is a Strategy Coach at Lawyerist. He is also the co-founder and CEO of Connecticut Trial Firm. His leadership has not only led the firm to secure a record-setting $100 million jury verdict for a workplace injury, but has also earned it a spot on the prestigious Inc. 5000 list of fastest-growing companies in the nation. Recognized for its exceptional work environment and culture, Connecticut Trial Firm has been honored as one of the Best Workplaces in CT. Ryan’s individual prowess as a lawyer is underscored by his membership in the Multi-Million Dollar Advocate Forum, an accolade reserved for attorneys who have won multi-million dollar verdicts and settlements. As an author, Ryan has contributed significantly to the legal literature with books like “Tiger Tactics” and “Tiger Tactics 2: CEO Edition.”  

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Last updated September 23rd, 2021