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Ruby Receptionists

Ruby Receptionists is a virtual receptionist service that focuses on small businesses, including solo and small law firms.

Ruby Receptionists Highlights

Ruby provides virtual receptionist services 16 hours/day and 7 days per week. All calls are answered by virtual receptionists located in Portland, Oregon, and bilingual services are available for Spanish-speaking callers. Their virtual receptionists answer your calls with a greeting you customize. Ruby can forward calls, take a message, or offer your caller voicemail.

Outbound calls. Ruby also provides outbound call services to confirm appointments, schedule meetings, or convey simple and routine information to clients or prospective clients.

Ruby number. Ruby will host your phone number for you or provide a phone number in your area code. With that, you can run your business from your cell phone and bypass the need for a landline.

Ruby also offers a resource library with tips for small businesses and information on things like data-driven decision-making and service design.

Pricing

Ruby Receptionists prices its services based on how many virtual receptionist minutes your firm will use. Each plan also caps the number of users.

  • $269/month for 100 minutes (for up to 10 users)
  • $509/month for 200 minutes (for up to 20 users.
  • $1069/month for 500 minutes (for unlimited users)

Features

 Ruby Receptionists
Websitecallruby.com
Starting price$269/month
for 100 receptionist minutes
Free trial21-day money-back guarantee.
Live receptionist
Customizable greeting/script
Live transfers/call forwarding
Takes messages
Voicemail
Call overflow
Initiate conference calls
Client intake
Outbound calls
Appointment scheduling
Use existing number
Free local or toll-free number
Real-time notifications
Additional langaugesSpanish
Hours5am-9pm PT
Mon–Fri

6am-6pm PT
Weekends

Things You Might Want To Know

Apps and integrations. Ruby integrates with law practice management software programs Clio and Rocket Matter by automatically syncing calls, voicemails, and messages with your account. They also integrate with Lexicata, a law firm-specific customer relationship manager (CRM) and intake solution, by syncing with its Quick Intake Form, so there is no need to enter data manually.

There are iOS and Android apps for Ruby, and both apps are robust. Users can change call-handling instructions and access call records and voicemails. You can also upload your contacts to Ruby’s app so their virtual receptionists have complete access to those contacts.

Who Ruby Receptionists Is For

Ruby is a good fit for those attorneys who have already chosen Clio, Rocket Matter, or Lexicata as a cornerstone of their practice. Ruby does not offer 24/7/365 coverage, however, and therefore may not be a good fit for attorneys who need their phone answered at all hours.

Company Info

Ruby Receptionists was founded in 2003 and is headquartered in Portland, Oregon.

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