PATLive is a virtual receptionist service that offers call-handling to all types of businesses, including law firms.
United States-based virtual receptionists. PATLive provides 24/7/365 English-language virtual receptionist services. Spanish-speaking receptionists are available from 7 am to midnight. All virtual receptionists are based in the United States. The virtual receptionists can take a message or forward your calls, including sending real-time messages to your email.
Call center. PATLive can also provide call center services if your firm needs to staff up for an influx of phone calls that will require multiple individuals answering frequent calls. With that service, you get a dedicated account manager, and the virtual receptionists are trained specifically on your business. All calls are recorded, and all receptionists are graded on their performance at the end of each day.
Other services. PATLive is also able to handle lead collection, schedule appointments, and explain routine things to callers such as what your practice areas are. If the need arises, PATLive can also handle event registrations and order processing.
PATLive’s pricing is based on the number of virtual receptionist minutes you use, with a few additional considerations. Each plan has a cap on what they call “forwarding minutes”—any time they have a caller on the line that isn’t being handled by a live receptionist. In other words, you have a limit on how many minutes you have for calls transferred to you from PATLive. Each plan also comes with a different number of phone numbers that can be answered by the service. PATLive can provide a toll-free number and a local city number, or they can use an existing number of yours.
- $99/month for 50 live answer minutes and 250 forwarding minutes.
- $139/month for 100 live minutes and 500 forwarding minutes
- $229/month for 200 live minutes and 1,000 forwarding minutes
- $399/month for 400 live minutes and 2,000 forwarding minutes
- $899/month for 1,000 live minutes and 4,000 forwarding minutes.
They also allow for minute overages on a per-call basis, which may be helpful for attorneys who prefer a lower overall service cost but may occasionally exceed their minutes.
for 50 receptionist minutes
|Free trial||✓ 14 days free.|
|Live transfers/call forwarding||✓|
|Initiate conference calls|
|Use existing number||✓|
|Free local or toll-free number||✓|
Things You Might Want To Know
Apps and integrations. PATLive does not have an iOS or an Android app. Although they do not have any formal integrations, they say they can configure their services to have their receptionists login directly to your web-based CRM, calendar, or e-commerce or ticketing systems.
Who PATLive Is For
PATLive is likely a good fit for attorneys that have varying levels of receptionist service needs from month to month because they offer a more flexible pricing scheme than some competitors. They are probably not a good fit for attorneys that want a dedicated iOS or Android app to track messages and make changes to the service.
PATLive is based in Tallahassee, Florida.