8 Ways to Improve Your Law Firm’s Customer Service
It doesn’t matter how great of an attorney you are if you don’t have any clients. If you want to continue to grow your law firm, you must focus on customer service.
Yes, Your Personality Matters to Clients
Clients want to hire an attorney that will help them solve their problem. But they also want to work with a person, not a robot. Showing your personality will go a long way towards creating a more meaningful attorney-client relationship.
7 Reasons You Might Get Audited
Unfortunately, there is no full-proof way to prevent a tax audit. But unexpectedly preparing for and enduring an IRS audit is a major time suck and about as entertaining as watching paint dry.
Why Lawyers Struggle with Accounting Software
Let’s face it, most accounting software wasn’t made with advance fees, trust accounts, and eat what you kill compensation structures in mind. QuickBooks and Xero are good small-business accounting software, but they can feel clunky for a law practice. If you aren’t using practice management software with a full-on accounting and billing component, here is what you might be […]
Podcast #63: Controlling Your Information in the Digital Age, with Tom Mighell
Sam and Tom Mighell talk about how to keep your information—client data, finance documents, and other records—preserved, orderly, and accessible using a data map. Tom also tells lawyers that even though abundant online storage gives you the ability to keep all of your client and business record data, that doesn't mean you should.
How To Dissolve a Law Partnership
But plans don't always work out, and what was once a promising law firm can find itself headed toward dissolution. Here’s what to do if you find yourself in the position of having to dissolve your law firm.
Four Apps to Book Appointments through Your Website
Stop sending emails and playing phone tag to set your appointments. Use one of these apps instead.
Custom Case Management with Knack, Zapier, FreshBooks, WebMerge, and Trello
In our forum, Dan Sherman just outlined his custom case management solution: I’ve been playing with Knack recently. It’s a hosted database & interface service, all access is via a web browser. You can use it with Zapier, so for example, creating a new client in Freshbooks also creates a new client in Knack. It also […]
How To Implement Accountability in a Law Firm
Every lawyer's ultimate accountability is to clients. However, many lawyers are also accountable for meeting business goals—regardless of whether they are solo or work for a large firm.
A little Evernote archaeology now and then will keep you sharp and ensure your best thoughts don't get lost in your archives.
How to Keep Your Solo Practice Sustainable and Lean
Make sure you can keep your solo practice running until it succeeds by keeping costs down and overhead low.
The Pros and Cons of Incorporating Your Practice As A Solo Practitioner
Setting up a business entity can minimize your annual tax bill. Many successful solo attorneys operate their practice as a corporation or other separate entity. Here's how you will determine if that is right for you.
How to Tell a Client You Screwed Up
Moving forward, learn from your mistake. The best thing about making a mistake is that you should (hopefully) never make the same mistake again.