clients

Interior of a modern waiting room. Clinical with empty chairs

7 Easy Upgrades and 1 Experiment for Making Your Office More Client-Friendly

Visiting a lawyer is often stressful for clients. Here are some easy ways to make your office more welcoming and client-friendly.

two men shaking hands

Attorney and Counselor at Law, and Ambiguity

Is "Attorney & Counselor at Law" a redundant job title? No. The roles are distinct and there is a time and place for each.

Woman changing her mood from bad to good

Yes, Your Personality Matters to Clients

Clients want to hire an attorney that will help them solve their problem. But they also want to work with a person, not a robot. Showing your personality will go a long way towards creating a more meaningful attorney-client relationship.

Hand shows dollar a piggy bank

Spending Wisely vs. Being Cheap

It is easy to decide that the only way your firm will be profitable is for you to scrimp and save every penny. However, sometimes you have to spend money (wisely) to make money.

What Clients Want v. What Lawyers Sell

Clients don't want a contract, they want a relationship. They don't want to litigate, they want to right a wrong. They don't want a divorce, they want to move on with their lives.

Don’t Refer Bad Cases or Clients

Good lawyers want to help other lawyers by sending them good cases and good clients. Before you try and dump a problem client on another attorney, be sure to think about the long-term implications.

How to Represent a Diverse Clientele

Lawyers have to adjust their client relations to an increasingly diverse clientele. Here’s what you need to start doing to get it right.

4 Things to Do Before You Spend a Dollar on Online Marketing

Whatever you do, don't spend money getting new clients before you take steps to leverage your existing client relationships

Dear Lawyers: If a Client You’ve Never Met Sends You $350,000, It’s Probably a Scam

Here's what happens if you answer one of those solicitations from mysterious overseas clients.

The Flaws of the “Recruit Your Successor” Exit Strategy

The “recruit your successor” retirement exit strategy is flawed. To obtain maximum value, transition your practice to more experienced lawyers.