client service

Yes, Your Personality Matters to Clients

Clients want to hire an attorney that will help them solve their problem. But they also want to work with a person, not a robot. Showing your personality will go a long way towards creating a more meaningful attorney-client relationship.

What Makes Uber Tick, and What Lawyers Can Learn from It

Lawyers, like cab drivers, are useful and capable service providers who nonetheless are sabotaging themselves through their own lousy delivery models.

Podcast #54: Open Access to Law, with Sarah Glassmeyer & Ed Walters

Your Personal Relationships with Clients Probably Aren’t As Strong As You Think

While lawyers probably aren’t going to become irrelevant any time soon, it probably is not because their personal relationships with clients are so strong.

Offer Unbundled Legal Services to Compete in Today’s Legal Market

Unbundling in law firms has finally turned a significant corner. Expect it to spread to other practice areas and for clients to start requesting it.

Three Commonly Violated Ethics Rules

Three commonly violated attorney ethics rules and the simple way to avoid violating them.

Law 101: Service > Business

There are basic standards of good customer service that time and again, harried attorneys fail to meet.

Three Ways to Improve Client Intake

A successful law practice starts and ends with successful client intake. Here are three ways you can improve your client intake and improve your practice.

Emotional Distress for Legal Malpractice? Possibly…

Legal malpractice claims do not generally lead to recovery of emotional distress damages, but the Iowa Supreme Court is making headlines for reminding us there is always an exception to every rule.

What Does Suspension Really Mean?

What does it actually mean when an attorney is suspended from the practice of law? What must he do? What must he not do? What may he do?

Show that You Care with Reception Area Reading

Most law firms forget that their reception area is a component of its client service. Provide good reading material for waiting clients.

Let Your Clients Tell Their Stories

Listen actively and attentively to your clients; it will help them open up to you and allow you to focus on the nuances of their story.

How to Defend a Deposition: Just Show Up

Protecting your client in a deposition is a matter of showing up. Plain and simple.

Being Paperless is an Advantage When Disaster Strikes

A paperless and digital practice can help you stay in practice in the event of natural disasters, medical and family emergencies.

The Real Cost of a Problem Client

The hidden costs of a problem client can easily outweigh the fee they paid.