Podcast #65: What You Need to Know About the Cloud Services You Use, with David Tollen
As more law firms go paperless, using cloud services for billing, timekeeping, and client files is common. But not all cloud services, especially those that offer free packages, will promise to keep your client data secure.
8 Ways to Improve Your Law Firm’s Customer Service
It doesn’t matter how great of an attorney you are if you don’t have any clients. If you want to continue to grow your law firm, you must focus on customer service.
How to Tell a Client You Screwed Up
Moving forward, learn from your mistake. The best thing about making a mistake is that you should (hopefully) never make the same mistake again.
Slack: a Communication Portal for Lawyers and Clients
The client portal is evolving quicker than we’re able to get to know it. Slack is a modern, flexible, and secure way to manage most of your client communications. Clients will appreciate the ease of use and innovative means of communicating with their lawyer.
How To Communicate with Angry Clients
Lawyers are naturally skeptical, cynical, and impatient and they tend to have lower emotional intelligence scores. All of this can impact a lawyer's ability to effectively communicate with angry clients. Regardless, figuring out why your client is angry will give you insight on how to handle the situation.
9 Epic Responses To Legal Threats
In the rare occasion where the absurdity of a threatened legal action matches up nicely with the devil-may-care attitude of a client, you get the stuff of internet magic: the epic smackdown letter.
Which One is the Client?
A lawyer cannot follow a client's direction if they do not know the identity of their client. It may sound like an academic question, but there are many real-life situations where attorneys may be faced with the dilemma of client identity. Here are a few of those scenarios:
Protect Clients from Irrational Judges, Juries, and Themselves
You cannot prevent the fallible human mind from influencing the outcomes of your matters. But you can make sure that you protect your clients.
How to Deliver Bad News to Clients
There is never a good time and it is never easy to deliver bad news to clients. Unless you have a 100% success rate, at some point you will be the bearer of bad news. Here are some tips for making a bumpy ride just a bit smoother.
Lawyers Shouldn’t Be Allowed to Carry Cell Phones
While I'm sure each of these lawyers carefully scanned the dimly-lit audience for adverse parties and known gossips, it still seems like a bad idea.
Attorney-Client Confidentiality and Email
How the ABA addresses email communication and how it affects lawyers' duty of attorney-client confidentiality.
Don’t CC Clients on Emails
Think twice before adding your client to the CC or BCC field of an email you are about to send.
Exude Professionalism: Get a Real Email Address
Email addresses from webmail providers are amateur-looking. Buy your own domain and set up a professional email address to grab your clients' attention and exude professionalism.