client communication

delivering bad news

How to Deliver Bad News to Clients

There is never a good time and it is never easy to deliver bad news to clients. Unless you have a 100% success rate, at some point you will be the bearer of bad news. Here are some tips for making a bumpy ride just a bit smoother.

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Lawyers Shouldn’t Be Allowed to Carry Cell Phones

While I'm sure each of these lawyers carefully scanned the dimly-lit audience for adverse parties and known gossips, it still seems like a bad idea.

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Attorney-Client Confidentiality and Email

How the ABA addresses email communication and how it affects lawyers' duty of attorney-client confidentiality.

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Don’t CC Clients on Emails

Think twice before adding your client to the CC or BCC field of an email you are about to send.

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Exude Professionalism: Get a Real Email Address

Email addresses from webmail providers are amateur-looking. Buy your own domain and set up a professional email address to grab your clients' attention and exude professionalism.

Does Using Gmail Put Attorney-Client Privilege At Risk?

No.

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9 Epic Responses To Legal Threats

In the rare occasion where the absurdity of a threatened legal action matches up nicely with the devil-may-care attitude of a client, you get the stuff of internet magic: the epic smackdown letter.

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This Post is Privileged and Confidential

Email disclaimers should be sparingly used, appear at the beginning rather than the end of the email, and state that information in the email is confidential or privileged only when it really is.

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Astroturfing to Technethics, the New Vocabulary of Ethics

New technology brings new words, and the evolution of legal ethics and social media is no different. Fun terms like "astroturfing" and "technethics" have joined the discussion.

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Can You Disseminate Embarrassing Client Information Online And Get Away With It?

A Virginia lawyer's blog including embarrassing details about clients is protected by the First Amendment -- but not exempt from attorney advertising rules.

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Does Your Disclaimer Really Disclaim?

Lawyers put lengthy disclaimers on everything they send, but do they actually do any good? Perhaps – so they are worth using just in case.

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Cloud Computing — Storm Ahead?

Cloud computing is gaining ground daily, but how are lawyers to comply with ethical obligations when the rules have not caught up to technology?

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Firing a Client

Lawyers spend their entire careers representing clients and chasing potential ones. Sometimes, however, a client's actions leave a lawyer with only one options: fire the client.

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Government Spying on Privileged Communications

The government admits it is spying on all of our phone calls and many people's internet usage. Are your client communications still privileged when the government is watching?

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Don’t Be Facebook Friends with Clients — the Ethical Perspective

Ethics of why attorneys should not be Facebook friends with their clients and how they can navigate social media ethically.