The community of small firm lawyers creating the future.
Signal might be the most convenient tool yet for communicating securely with clients.
If your practice management software includes a secure communication portal, how reasonable an effort are you making if you stubbornly insist on using email?
We often need help to make our writing leaner and cleaner. Enter WordRake, which hopes to do exactly that.
As more law firms go paperless, using cloud services for billing, timekeeping, and client files is common. But not all cloud services, especially those that offer free packages, will promise to keep your client data secure.
It doesn’t matter how great of an attorney you are if you don’t have any clients. If you want to continue to grow your law firm, you must focus on customer service.
Moving forward, learn from your mistake. The best thing about making a mistake is that you should (hopefully) never make the same mistake again.
The client portal is evolving quicker than we’re able to get to know it. Slack is a modern, flexible, and secure way to manage most of your client communications. Clients will appreciate the ease of use and innovative means of communicating with their lawyer.
Lawyers are naturally skeptical, cynical, and impatient and they tend to have lower emotional intelligence scores. All of this can impact a lawyer's ability to effectively communicate with angry clients. Regardless, figuring out why your client is angry will give you insight on how to handle the situation.
In the rare occasion where the absurdity of a threatened legal action matches up nicely with the devil-may-care attitude of a client, you get the stuff of internet magic: the epic smackdown letter.