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Law Firm Data & Key Performance Indicators (KPIs)

Mary Juetten’s book, The Data-Driven Law Firm, will be available soon. Check back for our review and take on it, as well as how it can help you build a better law practice

Mary Juetten’s book, The Data-Driven Law Firm, will be available soon. Check back for our review and take on it, as well as how it can help you build a better law practice

Last updated October 2nd, 2018.

Podcasts About Law Firm Data & Key Performance Indicators (KPIs)

Podcast #100: KPIs and Starting with the End in Mind, with Mary Juetten

Mary Juetten explains how to use key performance indicators (KPIs) to "start with the end in mind"—to set goals for your law firm and measure your progress (or lack of progress) towards those goals.

December 28th, 2016

Posts About Law Firm Data & Key Performance Indicators (KPIs)

Rethinking Law-Firm Productivity Measurement for the Post Billable Hour Era

The traditional definition of law-firm productivity revolves around hours as outputs, but that's not how clients measure value.

By Jordan Furlong on January 23rd, 2018

How to Calculate Your Firm’s Net Promoter Score (NPS)

Net promoter scores (NPS) are an excellent way to assess which clients are likely to refer other people to your firm. It is a key performance indicator (KPI) that small firms should be tracking.

By Mary Juetten on April 13th, 2017

How to Track Collections Versus Utilization Rates

Assessing attorney collections versus utilization rate is a key performance indicator (KPI) that small firms should be tracking.

By Mary Juetten on April 6th, 2017

How to Use Aged A/R Reports

KPIs help law firms figure out how they are doing in objectively quantifiable terms. However, most small firms don't fully leverage that sort of information. Here's how using an aged A/R report can help you.

By Mary Juetten on March 30th, 2017

How to Calculate Client Acquisition Cost

KPIs are quantifiable values that show how well a firm is doing, but most small law firms don't take advantage of using them. Here's how to assess your client acquisition cost.

By Mary Juetten on March 23rd, 2017

How to Calculate Your New Business Pipeline

A KPI is a quantifiable value which shows how well a firm is achieving its key objectives, but most small law firms don't take advantage of using them. Here's how to implement a sales pipeline approach for your firm so you can estimate your future work.

By Mary Juetten on March 16th, 2017