Ruby® Receptionists is a team of live, virtual receptionists that makes sure your callers receive a great experience with every call. By integrating with tools that help you manage your law practice, such as Clio, Lexicata, and Rocket Matter, Ruby helps you streamline your business.
Many services can answer your phones for you, but that just leaves you with call data that isn’t integrated into the rest of your business. Ruby Receptionists, however, works with several law-specific programs so your message data is automatically available in those apps.
Intake is key for a successful law firm, and Ruby has always been able to help by providing a great inbound call experience. Now, they’ve teamed up with Lexicata, client intake software designed especially for law firms. Together, they can help you track leads. All your prospective client data from a Ruby call will automatically sync with Lexicata. Even better, Ruby’s receptionists will note the source of the call so you can review how well your marketing channels are working.
With Clio, Ruby can automatically sync all your calls, voicemails, and messages. That way, you can assign them directly to the appropriate Clio matter. All your call data is automatically available in Clio’s communication log, which helps you bill quickly and accurately.
If you’re a Rocket Matter customer, Ruby will sync your calls, voicemails, and messages there as well. And you’ll never need to sift through printouts of phone bills to figure out how long you talked to a client and when. All of that data is in your Rocket Matter account.
How to Get It
Ruby has subscription plans ranging from $269/month for 100 receptionist minutes and up to 10 users to $1,069/month for 500 receptionist minutes and unlimited users. All plans include the ability to integrate with Clio, Lexicata, or Rocket Matter if you are a subscriber to one or more of those programs. You also get Ruby’s mobile app for either iOS or Android as well as unlimited talk time and voicemail boxes.
All plans also include 16 hours of daily receptionist coverage five days a week Monday–Friday, 12 hours of receptionist coverages on weekends, and bilingual services for Spanish-speaking callers. Ruby has a 21-day money back guarantee. There are no long-term contracts, and you can cancel with 30 days’ notice.