New 2018 Features from Ruby Receptionists

Have you checked out Ruby® Receptionists recently? We’ve made some exciting changes in the past few years! Our friendly, professional receptionists still answer calls live with your custom greeting, transfer calls when and where you want, take messages, collect new client intake, and make follow-up calls—just like an in-house receptionist, at a fraction of the cost. And we do much more! We’ve expanded our suite of features to help you capture more business and run your practice more efficiently. Here are some highlights:

Spanish bilingual service – Our bilingual receptionists create exceptional experiences for English and Spanish-speaking callers, and bilingual service is included in all our plans at no additional cost.

Integrations with Clio, Rocket Matter, and Lexicata – Ruby’s extensive call data integrates with these popular tools to help you streamline client communication and billing.

Local number hosting – We’ll gladly provide you with a phone number in the area code of your choice or host your existing number free of charge, so you can say goodbye to your landline bill.

Weekend and evening hours – Ruby is available to answer live from 5am-9pm Pacific Monday-Friday (8am-12am Eastern) and 6am-6pm Pacific on Saturdays and Sundays (9am-9pm Eastern).

Basic scheduling – Our receptionists can now use Calendly for basic appointment setting.

Enhanced mobile app – Now more than ever, our app puts the front desk in your pocket! We’re always working to add innovative app features, and here are a few popular favorites:

  • When you host your number with Ruby, our innovative Choose Your Caller ID feature lets you display your personal or business caller ID on outgoing calls. No need to lug around a business and personal cell! One phone does the work of two, and you decide when to keep your personal number private.
  • Updating your call handling instructions on the fly has never been easier. Tap “Hold Calls” from app home screen, and our receptionists will take messages or offer your callers voicemail. To resume your normal call handling, just tap again.
  • Wherever the day takes you, our status feature lets you tailor your call handling instructions to your changing needs. With a few screen taps, our talented receptionists can route calls to a different number, relay information to callers, or give you time to focus on your tasks by taking messages or offering voicemail.
  • Use the app to forward calls to Ruby or any other number—keeping you in control of how much or how little you use our live service. You can even have calls ring to a number of your choice, then roll over to Ruby, so you always have the option of answering first.
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