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  1. Avatar Paul M. says:

    Centerbase Customer Support is Appalling

    Centerbase is a powerful product but customer support is the worst I have ever experienced for any software product–I predict it will be their downfall. Perhaps they treat larger firms better, but their attitude toward a small firm is appalling and arrogant. Centerbase’s customer service model is to require you to use a third-party “partner” at $200/hour. The Centerbase system touts customizability as a key feature; however, if your customization causes a glitch (which is easy because documentation is primitive), Centerbase will charge you $200/hour to fix their system. Their attitude toward a small firm is “too bad”–even after you have invested hundreds of hours in implementation.

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