One Phone, Two Lines with Choose Your Caller ID from Ruby Receptionists

Ruby doesn’t just take calls. With Ruby’s new Choose Your Caller ID feature, talk to prospective and current clients from either your personal or business line when making calls through the Ruby mobile app.

With Ruby Receptionists, taking calls isn’t just a routine chore. By using expertly-trained receptionists, every call Ruby takes on behalf of your law firm is greeted by a friendly and caring voice.

And with Choose Your Caller, available on iOS and Android for current customers, you can easily manage how you reach out to clients, providing you with more control and the option to keep your personal number private.


There’s no replacement for the genuine care and attention that Ruby puts into every call they take on your firm’s behalf. But that doesn’t mean technology can’t make your life easier.

With the Ruby iOS and Android app, call current and prospective clients from your firm’s business line straight from your smartphone. Pick a local number provided by Ruby or host your current business number. By having the ability to dial out from your business line via the Ruby app, the need for an office phone has been eliminated.

Here are the various ways you can call your clients from the Ruby app.

  • Tap on a phone number within the call details screen.
  • Tap “Call Back” within the call details screen.
  • Use the dial pad to dial a number manually—the app will automatically select your business line as caller ID.
  • Tap on a phone number in Ruby Contacts.

And don’t worry about call quality with Ruby Receptionists new outbound feature. Like Ruby’s call answering experience, call quality is of the utmost importance. That is why your Ruby-hosted number will run over your cellular network, ensuring that every call made through the Ruby app has high-quality sound and a reliable connection.

How to Get It

To start using the Choose Your Caller ID from Ruby, simply open your iOS or Android app and choose your business or personal number when making an outbound call. Don’t see your business line? Give Ruby a call at 866-611-729 to discuss hosting your number with Ruby. Don’t have the Ruby app? Install it on your Android or iOS device today. It’s that easy.

Lawyerist is home to the largest online community of solo and small-firm lawyers in the world. Through our Lawyerist Lab program, we work with lawyers to build more successful practices by implementing the ideas from our bestselling book The Small Firm Roadmap and our weekly Lawyerist Podcast.