Ruby Receptionists is much more than just a virtual receptionist for your business. With their robust tracking of call data, you can track client communication and have insights about call trends at your fingertips.
In order to provide you with the best level of service for your business, Ruby collects and analyzes a lot of call data. This helps them make decisions about how to allocate staffing, but it also means that they are able to help you learn about how and when leads and clients are reaching out to you.
First, Ruby tracks “big picture” data—call trends across all of their customers.For example, the beginning of the year sees some of the highest level of calls, with noticeable spikes towards the end of each month. For small businesses, this sort of insight can really help with goal setting, project planning, and marketing. Ruby also tracks data for your business specifically so you can see when you are busiest and when your call volume dips.
On the go? You can still get call data from Ruby’s mobile app. You can see your weekly call volume, including top call days and busiest times of the day. You can also view, search, and filter your call list to see information like call length. You can also stay informed about your own monthly Ruby usage.
How to Get It
Ruby has subscription plans ranging from $259/month for 100 receptionist minutes and one Ruby voicemail box to $899/month for 500 receptionist minutes and three Ruby voicemail boxes. With a Ruby voicemail box, Ruby will email you your voicemail messages in a .wav file. All plans include access to the smartphone apps for free. All plans also include16 hours of daily receptionist coverage five days a week (with optional weekend service) and bilingual services for Spanish-speaking callers. Ruby has a 21-day money back guarantee. There are no long-term contracts, and you can cancel with 30 days notice.