RingCentral is a VoIP solution that includes Video Conferencing, Business Text Messaging capabilities, and an internet fax platform. Although it is not built specifically for lawyers, a RingCentral has obviously reviewed and focused on the industry. Unfortunately, they do not integrate with any specific law practice management software. However, they do work with many other applications a law firm might use in their practice. This includes Office 365, G Suite, Zapier, and more.
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Who RingCentral is For
RingCentral is ideal for small to medium-sized law firms who are looking for a one-stop solution for their communications needs. The real value of RingCentral, for lawyers, is as a comprehensive solution. It can provide inter-office instant messaging, video conferencing, office phones, business text messaging, and a range of other solutions for your office right out of the box. Your entire team simply works in one platform for communication.
However, many attorneys, like ones who already use MS Teams, may find the solutions duplicative of what they already have. And attorneys who don’t have large teams may not see the value in all of the communication methods. In that case, they may want to look to alternative providers, or entertain the Essentials pricing tier.
RingCentral Features
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Website
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RingCentral.com |
|---|---|
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Starting Price
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19.99 |
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Apps
|
|
| |
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Number Porting
|
✓ |
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Auto Attendant
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✓ |
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Call Recording
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✓ |
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Conference Calling
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✓ |
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Conference Room (Bridge)
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✓ |
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Voicemail
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✓ |
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Intercom
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✓ |
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Paging
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✓ |
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Presence Indicator
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✓ |
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HD Call Quality
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✓ |
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Call Forwarding
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✓ |
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Call Management
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✓ |
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Caller ID
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✓ |
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Call Parking
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✓ |
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Call Transfer
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✓ |
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Call Waiting
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✓ |
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Custom Call Routing
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✓ |
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Custom Schedules
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✓ |
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Do Not Disturb
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✓ |
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Emergency Services
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✓ |
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Extensions
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✓ |
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E2E Encryption
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✗ |
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Location of Data
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Global |
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Additional Featrues
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|
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Web App/Portal
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✓ |
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Visual Voicemail
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✓ |
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Voicemail-to-Email
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✓ |
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Hot Desking
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✓ |
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Ring Groups
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✓ |
|
Business Alert
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✓ |
Additional RingCentral Review Details
Internet Fax
Although the industry is trying to move away from it, many lawyers still need to send facsimiles to Courts (or sometimes even opposing counsel). RingCentral offers users the ability to send and receive faxes via its internet portal, your email application, or even directly from Dropbox.
RingCentral Pricing
Through their tiered pricing, some users may be able to limit their purchase based on what they specifically need. For example, Essentials, RingCentral’s entry level offering, works for up to 20 users and offers unlimited SMS. However, it doesn’t offer video, internet fax, hot desking, or many of the integrations that many users will likely find useful. On the other hand, Ultimate offers features that allow an office to use RingCentral for most of their communications needs. Before determining which tier is right for you, RingCentral buyers would be smart to review what features their offices already have in their tech stack.
Business Text
In addition to VoIP and Video Conferencing, RingCentral offers the ability to send SMS and MMS (except internationally) messages from a business number. No more texting your client from your personal cell phone.
As an added bonus, RingCentral’s text messaging app creates an internal messaging system for your team where you can review past communications, download text strings, and chat with your team in real time. Although, this feature likely won’t replace #Slack or MSTeams in any substantial way.
