8×8 is a Voice over IP phone provider that also provides Video Conferencing solutions and interoffice chat. It is a comprehensive solution. And although it can certainly be used by lawyers and law firms, the legal field is not its singular focus. This means that you will want to do your due diligence when exploring the privacy and security of the systems, and you are unlikely to find any integrations with an LPMS system.
On this Page
Who 8×8 is For
This is a solution built more for medium-sized to large law firms. Although any sized firm practice could use them, their real benefit comes from taking advantage of their entire suite of solutions.
Law firms looking to replace their current Private Branch Exchange (PBX) systems will find all the functionality they need in 8×8. Additionally, they can get interoffice text messaging, and video conferencing solutions added with ease.
However, this all comes at a price, and may be redundant for some. Smaller firms or solo practitioners who already have much of this functionality, may not find much benefit in these comprehensive solutions.
8×8 Features
Website
|
8x8.com |
---|---|
Starting Price
|
12.00 |
Apps
|
|
Number Porting
|
✓ |
Auto Attendant
|
✓ |
Call Recording
|
✓ |
Conference Calling
|
✓ |
Conference Room (Bridge)
|
✗ |
Voicemail
|
✓ |
Intercom
|
✓ |
Paging
|
✓ |
Presence Indicator
|
✓ |
HD Call Quality
|
✓ |
Call Forwarding
|
✓ |
Call Management
|
✓ |
Caller ID
|
✓ |
Call Parking
|
✓ |
Call Transfer
|
✓ |
Call Waiting
|
✓ |
Custom Call Routing
|
✓ |
Custom Schedules
|
✗ |
Do Not Disturb
|
✓ |
Emergency Services
|
✓ |
Extensions
|
✓ |
E2E Encryption
|
✗ |
Location of Data
|
— |
Additional Featrues
|
|
Web App/Portal
|
✓ |
Visual Voicemail
|
✓ |
Voicemail-to-Email
|
✗ |
Hot Desking
|
✗ |
Ring Groups
|
✓ |
Business Alert
|
✗ |
Additional Details about 8×8
8×8 Pricing
8×8 has competitive tiered pricing and currently offers a free trial of their Express tier. At $12 per user per month, you get pretty much everything the other tiers have (video conferencing and business phone) except for VoIP fax, Analytics, and Integration with Enterprise Apps. As attorneys, however, the lack of VoIP fax may actually be a deal-breaker for this tier.
Business Text
Unlike the other solutions in this Portal, 8×8 does not offer Business Text messaging. It is something that you will have to add-on using their API. However, even when you do this, the SMS will only send outbound messages. If you need to communicate with your clients via text message, you will likely need to get another solution as well.