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8×8 Rating:


  • Customer Experience & Support - 9/10
  • Pricing & Value - 8.5/10
  • Security - 9/10
  • Innovation & Future-Proofing - 9/10

Rating Breakdown

Our Rating: 4.4/5

Our rating is based on our subjective judgment. Use our resources—including our rating and community ratings and reviews—to find the best fit for your firm.

8×8 is a Voice over IP phone provider that also provides Video Conferencing solutions and interoffice chat. It is a comprehensive solution. And although it can certainly be used by lawyers and law firms, the legal field is not its singular focus. This means that you will want to do your due diligence when exploring the privacy and security of the systems, and you are unlikely to find any integrations with an LPMS system.

Who 8×8 is For

This is a solution built more for medium-sized to large law firms. Although any sized firm practice could use them, their real benefit comes from taking advantage of their entire suite of solutions.

Law firms looking to replace their current Private Branch Exchange (PBX) systems will find all the functionality they need in 8×8. Additionally, they can get interoffice text messaging, and video conferencing solutions added with ease.

However, this all comes at a price, and may be redundant for some. Smaller firms or solo practitioners who already have much of this functionality, may not find much benefit in these comprehensive solutions.

8×8 Features

Starting Price
  • Web
Core Voice Features
For VoIP providers, the following are essential Voice features, and you should therefore expect to see a check in every box in this section.
Number Porting
Are you able to transfer your existing numbers to the Provider?
Auto Attendant
Most Providers allow you to set-up a custom greeting and caller guide..
Call Recording
Does the Provider allow you to record phone calls?
Conference Calling
Are you able to make calls to multiple recipients at the same time?
Conference Room (Bridge)
Can you host multiple-user call-in conference rooms?
Can users set-up their own personalized voicemail inboxes?
Can you page other individuals on the VoIP system?
Can you make announcements to multiple users at the same time?
Presence Indicator
Will the system allow you to indicate whether team members are currently on another line?
HD Call Quality
Does the service provide constant HD quality?
Core Management Features
For VoIP providers, the following are essential Call Management features, and you should therefore expect to see a check in every box in this section.
Call Forwarding
Does the Provider allow you to forward your business phone number to your cell phone or other phone line?
Call Management
Is your frontdesk able to hold, route, forward, or even block calls, and can you manage those easily?
Caller ID
Does the Provider show the Caller ID of the incoming caller?
Call Parking
Otherwise known as "shared hold", Call Parking allows you to place a call on hold on one device and switch to another (like your cell phone) without losing the connection.
Call Transfer
Can users transfer calls from one extension directly to another?
Call Waiting
Does the Provider allow you to get notified of another call while you are currently on the line, and then switch back-and-forth between the two calls?
Custom Call Routing
Are you able to set-up automatic menu options for incoming calls?
Custom Schedules
Can you route/restrict calls based on the date and time you receive them?
Do Not Disturb
Can individual users set their incoming calls to go directly to VM, or route elsewhere?
Emergency Services
Are you able to associate particular addresses with extensions so the appropriate Emergency Services are notified when you call 911?
Can you set up separate extensions for individual users, and use them to communicate internally?
Security Features
E2E Encryption
Does the provider use true End-to-End Encryption for all calls and at all times?
Location of Data
Additional Featrues
  • GSuite
  • Microsoft Office365
Web App/Portal
Does the provider give you access to your information via a web application?
Visual Voicemail
Can you access and review your voicemail messages through an app or online account?
Can you have voicemail messages transcribed to email?
Hot Desking
Does your user phone number and features follow you to different devices that you log into?
Ring Groups
Can you set-up specific groups to alert to incoming phone calls?
Business Alert
Will the provider alert you that a forwarded phone call is, in fact, forwarded prior to you answering the call?

Additional Details about 8×8

8×8 Pricing

8×8 has competitive tiered pricing and currently offers a free trial of their Express tier. At $12 per user per month, you get pretty much everything the other tiers have (video conferencing and business phone) except for VoIP fax, Analytics, and Integration with Enterprise Apps. As attorneys, however, the lack of VoIP fax may actually be a deal-breaker for this tier.

Business Text

Unlike the other solutions in this Portal, 8×8 does not offer Business Text messaging. It is something that you will have to add-on using their API. However, even when you do this, the SMS will only send outbound messages. If you need to communicate with your clients via text message, you will likely need to get another solution as well.

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